Average Score (205 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

205 Ratings

4.9 Average

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  • Latoya S.05-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I chose this raying because my customer service representative went above and beyond to make sure that my vehicle got fixed.

  • Patrick L.05-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Wait time is too long for a basic maintenance and oil change.

  • Adrian M.05-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I like the way Matthew took care of me during the time I spent at the dealer.

  • Patricia F.05-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    This rating is based on the professionalism, and friendliness of your service consultants. They meet me with smiling faces and a genuine interest in meeting my needs. They are top-notch!

  • Lesia M.05-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    The servicing process at the AutoNation VW Columbus, GA was good. The team in the service department, Marq the service agent, and Frankie the service department manager, were respectful and professional. The information provided on what the problem was with my vehicle was straightforward.

  • Sabrina J.05-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I got excellent service

  • Kimberly T.05-02-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Great service

  • Morgan B.04-27-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    I would rate my experience a 5 out of 5! The staff was incredibly helpful and knowledgeable, making the entire process smooth and enjoyable. I felt valued as a customer, Terry and Legacy took the time to understand my needs. The selection of cars was impressive, and I found the perfect one for me. Overall, it was a wonderful experience, and I would definitely recommend this dealership to others!

  • Brian N.04-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I chose 5 stars because Matthew was super helpful every single step of the way. I couldn't have asked for a better person to help me through this process

  • Amber P.04-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2024