Average Score (217 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.9 Average

Models
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  • Casinova J.09-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Rosie H.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Constance S.09-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    I was very pleased with your service representative. Very polite and educated on the Volkswagen explained what our problem was with our Atlas. Got us in with our scheduled appointment. Very clean facility, will be back for future service.

  • Betty H.09-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    My service representative, Mara was outstanding. He explained everything to me. I couldn’t be more pleased.

  • Daniel T.09-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Always flawless transaction when I go there for service.

  • Jeffery Wayne R.09-07-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Matthew does a great job of explaining the service and keeping me updated on the status of my vehicle.

  • Taeyoung K.09-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Brigitte C.09-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Very pleased with service, staff friendly and professional in and out within a little over an hour

  • Tiffany R.09-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The customer service was more than amazing … Matthew made sure I understood everything that was going on with my car and he explained it perfectly . I don’t know much about cars but he made me feel like I was the mechanic that day lol

  • Adam K.08-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024