Average Score (205 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

205 Ratings

4.9 Average

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  • Lester M.03-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Emanuel S.03-27-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Overall the sales team and managers were great, however, there was a lot of back and forth with the banks when it came to getting approved and payments resulting in the finance manager being given mutiple different numbers which were then relayed to us and a longer wait while we waited for the bank to figure it out.

  • Alma H.03-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Derrelle I.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Thang L.03-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    no need to improvement. staffs already very friendly service advisor. Marquella is very professional and friendly.

  • Alton A.03-21-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    My sales reps (Mr.Johnson) and sales manager were amazing. They went above and beyond, my wife and I had a great experience.

  • Darlene R.03-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Dealer staff are prompt, friendly and very knowledgeable and informative.

  • Ronald T.03-20-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Friendly staff and very knowledge. Everything was explained in detail and the process was painless.

  • James B.03-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Richard H.03-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025