Recent Reviews from AutoNation Volkswagen Columbus

I would put zero stars but whatever. Do not buy a used car from this place. I bought a Yukon from them a year ago and it’s been nothing but trouble! A week after purchasing the car I had to have the transmission replaced. I’m even questioning if they really replaced it. It has done nothing but give me problems from day one! Will they listen? No! Numerous trips back to the dealership with a different “solution” each time. Did it work? NO! I have been told that I will receive another transmission next week on several occasions only to never hear anything from them! I was told that the transmission that they “replaced “ had a three year unlimited mile warranty and now I’m being told it only had a 12 12 warranty! They have given me the runaround for over a year! And now telling me to go somewhere else because it’s basically not their problem!! Complete BS!! I have tried to contact the General manager on several occasions with no response at all. This place is a joke and I’m not the only one they’ve treated like this! Buy somewhere else! Especially is you’re a single woman! These places think they can take advantage of us! I’m also contacting the BBB about them.

They should have gave me the solution to the problem for my service engine light.

Great place to buy cars

When looking at used cars in the lot, we were kindly greeted by Mr Beard who was really nice and patient with us. He took time to really understand what we were looking for and helped us find the perfect SUV. He educated us on options and never once made us feel rushed or pressured. Sarah greeted us when we walked in and made us feel at home. Mr Lance made the paperwork process very smooth. We are completely satisfied with our experience at this dealership, everyone was very nice and professional. We are loving our brand new VW Atlas Cross Sport!

Excellent customer service.

Despite some negotiating roadblocks, Lance and his team, as well as my salesman Mallory worked diligently to get me what I needed, at the price I preferred it, well within the range of what people with exceptional credit generally lease for. So I got a nice car, for a good price and would recommend going here! There are places in Columbus that will just attempt to scam you out of thousands of dollars as if you were financially illiterate, which is even worse when you are not and can blatantly see the attempt. Volkswagen isn’t one of those, and presents a respectful shopping environment. Thanks for my Atlas!

Great experience, fast buying process, outstanding commitment in ensuring customer gets what they want.

Ok was in and out for my first oil change. Early appointments are always a plus and I was late. Customer service always on point!! Thanks Service department!! So far so good with Auto Nation!

My appointment was at 9:30am. I arrived 5 min early. My appointment was simply for an oil change. I did not get my car back until after 12pm. They stated they were doing work on a recall at 11am, but never informed me of this prior to the appointment or before doing the work, and then charged me for the work they did. I have a warranty on my vehicle and they disregarded that information. I am very dissatisfied and I will be looking into other certified Volkswagen dealerships in the area to continue my service with. Not only do I have to dock my pay with my employer, I had to pay for recall work that was never agreed on.

I've been a AutoNation VW customer for the last 8 years. Brand new Jetta, then traded for brand new Passat. I came in at Lease End to buy OR lease 2021 Passat. Robby was Great, M.Core not so much. I left with no new car, very unhappy and not satisfied.

Experience was good. Car repair done in less than three hrs. Was suppose to take three hours

They where great working with use we went in look at 3 different cars but all 3 where sold by the time we got there but they still manage to find us another car around our budget. The car had a few problem's but they put us in a great loaner car till our new car was fixed up no joke when it's time for another car I'll be hitting them up first again thanks for the help.

Mallory Beard and the rest of the guys that helped me at Volkswagen made my shopping experience pleasant. Love my new car. Thanks guys.

I received the worst customer service from Autonation VW Columbus, GA. I was working with a salesman by the name of Mallory who was extremely rude, disrespectful and has the worst communication skills. The manager Ken sent a follow up email and I sent him a detailed email in regard to my experience with Mallory and autonation and he failed to even acknowledge it or follow up. I have never experienced such disrespect and poor customer service at a establishment. I would not recommend this Autonation to anyone. If you do need to go to this particular autonation, do not go to Mallory for help. Mallory spoke to me as if I were a child and it seemed as if I was bothering him, crazy being that this is his job. He mentioned to me that I was “charity” to him and that he “didn’t not have to help me”. I filed a corporate complaint and I waiting to hear back on that. I am only leaving one star because it does not allow me to leave now stars. Let me not forget to mention there was not a single person in this establishment with a mask on!

I love the fact that they were extremely nice to me. One think that I love is that they didn’t lie to me about what I needed to fix my car. Another VW Dealership in Birmingham, AL stated that I needed a new air compressor and so many other things, to the tune of $2500. Come to find out when I came to Columbus, that it was a valve issue and the system needed to be charged. It only cost $369. I’ll continue to use Columbus Autonation VW services, because I know they will be honest with what I need. Thanks VW Columbus. :-)

My safety recall was handled in a professional, prompt, and pleasant manner.

Thank you for your excellent customer service. Everyone working there are so polite.

With Michael Core and David Kelley from Autonation VW in Columbus GA, You will have the most amazing buying experience possible. From the moment I walked in the door I felt like their only customer. They listened and delivered. Be sure to ask for them as a team and be treated with the true meaning of service. They both stayed in contact with me before during and especially after my purchase and understand real true honest service doesn’t stop at the sale. I can’t say enough praise and gratitude for this dealership, sales manager and my salesman And personal experience. They have a family of return business and active referrals from us.

Was disappointed that the service rep could not explain why the battery needed replacing in a two year old car with 30,000 miles.

With Michael Core and David Kelley from Autonation VW in Columbus GA, You will have the most amazing buying experience possible. From the moment I walked in the door I felt like their only customer. They listened and delivered. Be sure to ask for them as a team and be treated with the true meaning of service. They both stayed in contact with me before during and especially after my purchase and understand real true honest service doesn?t stop at the sale. I can?t say enough praise and gratitude for this dealership, sales manager and my salesman And personal experience. They have a family of return business and active referrals from us.

Very good. Service manager... Zack was polite, informative..and provided needed help.

Robbie, Mike, and Lance were all great! If they did not know something they found a way to get me an answer and made my purchase that much easier. Thank y’all!

Robbie was great! He answered any questions I had!

I was very impressed with my experience at AutoNation Volkswagen. David Kelley/Robby were great and made sure we left with exactly what we wanted. The whole team at AutoNation is amazing and I highly recommend going there for your dream car.

The customer service was excellent, I will be attending again.

Manager Mike Corr, sales manager Lance and salesman Robbie reeves worked tremendously and made my trade in as smooth as possible, I left VW with the last loaded 2020 Jetta and I couldn’t be more satisfied. I’m looking forward to allowing this dealership to perform maintenance on my vehicle as my experience from start to finish was phenomenal. And I’m not someone who often writes reviews but as someone who works in customer service I felt as if they were very patient and understanding of me and my situation.

Great experience when working with Robby and Mike corr on purchasing a New Jetta . Traded in a vehicle and the process was seamless.

Awesome

They Get You In The Vehicle You Want. Mike Core And David Kelley Jr. Are The Best. Very Nice And Do What They Can So You Leave Happy.

I am immensely disappointed with my experience at AutoNation VW Columbus. My vehicle was dropped off for an appointment on a Monday and we were informed it would be ready that Wednesday. No problem. Wednesday comes. "We're still waiting on a part, we will try to have it to you by tomorrow." Again, no problem. Thursday arrives. "We will try to have it ready by close this evening." Thursday evening arrives, "This repair is taking longer than anticipated, but we will try to have it ready by Friday afternoon." At this point we're weary and anxious, but are trying to be patient and understanding. Friday afternoon comes. "Your car is repaired and assembled, but there is an error with the code reader, we will try to have this figured out by Saturday morning." Saturday morning arrives. The error is still occurring and we are told that the car must be disassembled and repaired again in efforts to figure out the error. In essence we are told "we screwed up and have to do this all over again at your inconvenience and it will take an additional three days and should be ready by Wednesday" So what was an anticipated three-day repair has turned into a ten-day fiasco. No offer for a loaner despite the extra time being their fault. No talk about discounts for the inconveniences, etc. In fact, their tone made me feel as if they were shifting the blame on us for taking it in for repair so damaged in the first place. It would be different if they were transparent from the beginning about what was wrong, what could go wrong, and how long this would really take. Each day I was expecting to pick up this vehicle only to be confronted with another extension or problem. This car is a daily driver and to have it in the shop this long especially when we were told this repair would be completed within a much shorter length of time is extremely disheartening. This shop clearly does not have all their ducks in a row, as apparent through many of the reviews regarding service. We will try to avoid taking this vehicle here if at all possible, especially after such positive experiences from their Atlanta-area stores, especially in Marietta and Chamblee.

I Am Beyond Happy. I Loved My Salesman David Kelley Jr Was A Great Salesman. I Felt Like All My Needs Were Met. I Was Approved For A 2020 Jetta SEL But It Really Wasnt The Car For Me. I Didnt Wanna Settle For Another Vehicle I Really Didnt Like. So I Saw A 2020 GLI S. I Fell In Love With That Car. I Was Told It Wouldnt Work For Me. I Left So Sad Friday. But I Communicated With Mike Core. He Somehow Got Me In That Car. I Couldnt Have Been More Surprised And Happy When I Got Approved For It. I Cant Thank Them Enough. Awesome Dealer.

Took my car for a routine inspection, they went above and beyond and also took the time to look at a few extra things I had concerns of. Very friendly and helpful!

Took my car for a routine inspection, they went above and beyond and also took the time to look at a few extra things I had concerns of. Very friendly and helpful!

Robby was awesome to work with! He was very friendly and professional. I would highly recommend going to him when purchasing a new car!

I was having my van looked at for an electrical problem. I dropped my car off for 7:00am appointment. I called the service department at 11:14am for an update. I was told they were still looking at my vehicle. I called back at 3:58pm, still nothing. The service rep called me at 4:25 pm telling me the problem was the battery. I had them replace the battery. My vehicle was ready at 5:16pm, only 10 hours from the appointment time. I suspect my vehicle was not looked at until sometime in the PM. I?m not confident the issue was fixed.

I went there for my new car factory service. They are kind and professional and did the job quickly without any issues.

I have had nothing but positive things to say about Volkswagon of Columbus's Service Dept. They have always looked out for my car since I first brought it to them, the customer service is AMAZING!!!! I know most people are extremely anxious to bring their car to a dealership due to costs, etc;however, they have provided the best advice and experience possible. Thank ya'll so much!!!!!

I recently bought an Atlas and this place really exceeded my expectations. I usually hate going to dealerships because the salesmen typically come off as pushy, uninterested, just trying to make a sale but at no time did Robbie come off that way. I actually had no intentions of buying the vehicle right away, and told Robbie that if/when I buy a vehicle it would be in April. I assumed that would be the end of our conversation but much to surprise he didn’t lose any interest in what I was looking for and continued to answer all of my questions. Literally within 48 hours I was driving off the lot with a 2021 Atlas. A huge highlight was that not only did they not lowball me on my trade-in, but the offer they came up with was a few thousand more than what I was anticipating. Lastly, I hardly ever write reviews but I felt like the staff, Robbie in particular, deserved it. I highly recommend this dealership and if I’m still in the area in the future looking for another vehicle they will be the first place I look.

We had a great experience buying our new vehicle! The staff was friendly and super helpful. They saved us money and we were in and out quicker than the average car dealership. I would definitely recommend them.

Horrible customer service. I have been trying to get the title to my car that I bought there over a month ago. The temporary tag is about to expire.

The only reason that I am rating this with 2 stars is because my Volkswagen Passat went in for an oil change and for them to check the air because it is not blowing out cold. After the oil service was supposedly serviced, when we got home with the Volkswagen Passat the sticker had not been changed. We are not sure if the oil was changed at this point and nothing was said about the air issue. It is very unfortunate that this is mostly the only dealership in the area to service Volkswagens.

Very high service prices, high labor charges but not a premium experience. Been treated much better for more reasonable rates at VW dealers elsewhere, cannot recommend.

I will forever take my car to Kelcie! She is great and always gets what I need done!

So buckle in for this ridiculous story. We went to automation to buy a used car. When getting a used car we understand that some used cars will come with issues. We get that. We buy a used car. The next day we come to pick it up. Within 3 hours of having the car the check engine light came on. So we were told to bring the car in they will have someone look at it. Once we got there the service people were gone and we had to wait until Monday. Sooo they gave a a loaner car you know nice thing to do. We fell in love with the loaner car and had inquired on buying it instead and how to make it happen. Monday rolls around we find out the converter went out of the car. 😑😑 So they told us we could trade in the car mind you they have a return policy for the new car they would give us what we purchased the car for. They did everything but 1500 which made no since if they have a return policy. So we decided to return the car. We were told two weeks ago today that we returned our car everything is good don’t worry about it they will send money back. Okay cool we will wait. Friday they told us the money had been sent back to the bank. Okay cool we are good. Then we receive a text Saturday saying that it was finally all taken care of don’t worry about it. So a few days pass and they said they did it electronic and the bank had no trace of this money. So I called and finally after hours someone returned my call and said it was just done today I had to call blah blah blah to return the money. It was sent ACH electonic. They will have it tomorrow. That was last Wednesday. The Bank has NO money. When I call they give me the run around. When I call to talk to the person who did it she doesn’t answer. The bank said they should have had it next day. Not there nothing. But no one can give us any answers. We have a loan out we will have to make payments on because they aren’t sending the money back to USAA. Update lol apparently they for sure sent it Wednesday as I said above. I was just told it is for sure being sent today. We will see

Many changes with staff, but Covid Compliance protocols are not going to help the fact that new staff just seem to be careless in genuinely being kind and helpful to the community and assisting their customers.

Just purchased a 2021 VW atlas with Robby- we had such a great experience. Everyone from the management to finance and the rest of the sales team who helped us too. Made us feel very comfortable and not pushy to sell.

I took my car there for oil change, and someone stole my gift card out the cup holder. You would think going to Honda someone would be afraid to loose his/her job over something like stealing. I'm so disappointed 😞.

My experience was a hot mess. Instead of them being straight forward with me about me getting the truck. I had to spend my hold day with this company. Although I got the truck. When I went for service repair, the service was good. I am disappointed in the service overall because I was not offered free oils change or gas or something , reasons why because I decided to come back to purchase this truck. You all need better incentives for your clients because now if i wanted another I would be hesitant.

The buying process was easy,quick, and simple. Robbie was our sales man and he was great.

Always Professional, timely and polite,

Nice, helpful people who promise good work and fulfill that promise.

Service was good! Received a great price for wipers. Forgot to get them to check my lighter in car. Couldn?t get it done, would been another $89.00 for diagnosis. ??

Zach in the service department was so helpful And made sure we were taken care of. The mechanics are so good at what they do as well! Thank you!!!

Zach took excellent care of us and our reimbursement for a rental auto, needed during the repair time for my wife's car. Our greatest thanks, Nelson Harrold

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn’t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking. Called them back and they told me to take it back. Had to call a tow to take it to the dealer. I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was “new” which doesn’t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don’t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

had a great experience with Volkswagen in Columbus Ga. "Auto Nation". Ben was persistent and glad he was . He didn't have what i came for ,but he found the closest thing to it.The price was comparable to others i had looked at, but he worked harder to find just what i wanted. he really wanted to change my choice by showing me other things . But very patient when i said NO.They made the buying very easy..... i will go back and i love my car so far. Just need my owners manual? Thanks Benjamin!!!!

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn?t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking. Called them back and they told me to take it back. Had to call a tow to take it to the dealer. I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was ?new? which doesn?t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don?t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

Awesome service from start to finish. I waited there at the facility for my car, service was done in a very timely manner.

The employees are always so accommodating. They got me in and out and the best rates!

The staff at autonation were very nice, friendly, professional and very easy to deal with.

Good selection and easy finance options

Even though there appeared to be a mask requirement posted on the door, none of the employees were wearing masks and the only other customer in the small waiting area was not wearing a mask. I decided to wait outside. I did tell the employee at the service desk how I felt . He did put on a mask and apologized. Other than that I have no complaints about the service I received.

Zack a great service advisor. Tech talked to me as well about my car. Small dealership, big service.

The car rides beautifully. No more loud noise. The service department did a great job. Had wipers put on. Wow, I can see ?.

In and out in a timely manner. Maintenance services were done thoroughly.

Car buying was so simple! I reserved my Volvo online Saturday night. Mike called me Sunday and did a video walk around of the car. I did the credit app on line and picked it up at my convenience on Friday! Everyone was super friendly and helpful! Finance guy was amazing! Easiest car buying transaction ever! Thank you!!

I had my 130,000 mile maintenance done in June or July of 2020 and I was told that I needed a complete rear brake maintenance of some kind and that added another 453.00 dollars to the maintenance. Well about three months in I began to hear a squeaking noise and took it back to VW and they first said they didn’t hear anything, the noise continued, the second time I was told they did something and I was told if it continues to bring it back ... well it continued and I took it back the third time and the service manager came running out saying “it’s not nothing we did , it’s your front brakes and if you want that noise to stop you will have to get the front brakes changed and that would be 250.00, I told him to Give me my keys. I was so disappointed with the service I was getting, after already paying over 1500.00 for the 130,000 maintenance of which labor cost was $1009.00 . Fast forwarding to now, the noise continued after I had my front brakes replaced. This last appointment I was told that the rear brakes needed this and the front brakes were beginning to glaze and the cost normally was 450.00 but they would give me a discount and it would cost only 350.00, I told the service manager that my brakes should still be under warranty and he went to check it out and came back and told me that they would take care of it at no cost to me. I am pleased that he did the Right thing!! But what concerns me is the fact that service department here in Columbus was using me as though I was an ATM machine or the fact that I was a Woman. During these trying times, don’t use the consumer in that way. I am retired and living on a fixed income and I need my vehicle. So again thanks VW for doing the Right Thing!!!

Since I PCSed here Autonation VW has been excellent with the services that they have provided to my vehicle, the time you’re waiting for your vehicle you get treated with respect and like a special customer. All employees are professional and full of knowledge about the VW vehicles industry. I’ll recommend AutoNation VW without hesitation because I know that they’ll be in great hands.

AutoNation serviced my Audi A4. The service was timely and detailed. Will come back again.

AutoNation VW has been helpful every time i went there. My last visit was not scheduled but they find time to squeeze me in and took care of my need free of charge before my actual appointment which is in the near future. Thanks to the staff.

I visited this dealership to find out more about the VW Atlas. The Sales Associates were informative but twice the Sales Manager, was not Customer friendly, 1st instance was when we entered the dealership, the Sales Manager was apathetic and secondly, once we returned after our test drive, the Sales Associate wanted us to meet back with Sales Manager to informed him, we were interested in purchasing quickly. The Sales Manager continued his conversation with another Sales Associate and completely ignored me. I decided to purchase my vehicle with another dealership 3 days later. No fault of the Associate.

I was lied to. I went there for a diagnostic test on my car.on my dash it indicated that my oil temp was too hot as I drove it. They reported that the plug to the oil pan was leaking also needed a new gasket. Also my oil was low. All of this was a lie. I had an oil change on 10/23/2020 and three other oil changing stations showed me that my oil was clear was not leaking and that I did not need an oil change. I feel that Volkswagon only wanted to get money out of me due to my being a female. I love my car and it has never given me any problems. I keep up the maintence on it. It is very good on gas mileage. I will never take my car to Auto Nation's Volkswagon ever again. It is a shame why they tell lies to you just to steal money from you.

I want to start by saying, Trevor the gentlemen in the service department was very responsive and professional. Everything else about this experience has been poor at best. While my wife loves her Atlas, we are actively looking to purchase a new car, because the AutoNation experience has been so bad. The car is set to go in again having still not resolved on going issues with the AC and door seal. We waited months to get an appointment with a loaner vehicle, but were continuously told to keep calling back as all the loaners were currently out. I asked on numerous occasions if they could just call when a loaner was available, but that was either ignored or refused. Eventually we relented and took the car, only to be told they still can't fix the problem, so a fourth trip will be required. If there were another VW dealer in Columbus, we would consider keeping the vehicle. I am not sure if this is indicative of AutoNation, VW or if we are just unfortunately saddled with a lemon of a dealership. This experience has turned us off of the world's largest auto maker and the largest US dealership group.

Mr. Eric and Ben Celestial are excellent and they really work for the customer. We are more than happy with our new Atlas

I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!

Personal service, with a no pressure sale. Bought the car I was looking for.

I drove to Columbus for a softball tournament and before I left Jacksonville, NC I got an oil change and Tire rotation at Volkswagen of Jacksonville. On my way to Columbus my tire pressure gage alert came on and 1hr 1/2 into the trip l. So I checked my tires, no punctures and put air in them. The gage wouldn’t go off so I called the service dept. in Jacksonville and they pretty much told me it was my fault and that I probably ran over something. I proceeded to tell them that I inspected my tires and there wasn’t any punctures and told them I put 40psi in the tires. They said that it was recommended only 35psi be put in my tires in which I told them that their mechanics put in 38 so that was pretty funny. Fast forward to the next morning I went to VW Auto Nation of Columbus and told them what happened. They took my car right in, reset my auto pressure gage, and made sure all the tires were filled with the correct amount of air. This is all after I just walked in and didn’t have an appointment. Thank you VW Auto Nation for taking care of me! Now I won’t be stressed out on the 9 hr drive home :). Your kindness is much appreciated!

Excellent service! Friendly staff.

I absolutely love my VW! My sales person Mike was fantastic! Mike is one of the best salesman I have worked with. So helpful, Really knowledgeable & great at his job! Thanks again!!

Awaiting outcome. Problem with the electrical system in my wife?s 2019 Volkswagen Jetta. Thanks, N. Harrold

Beware of this dealership. I took my volkswagen jetta tdi in because the air conditioner wasn't working correctly. I was told that the compressor was bad and would need to be replaced. They gave me an estimate of around $2600.00. I declined at the time. About 3 months later I had to have my water pump replaced so I took it to a local mechanic, they repaired the pump. While paying for the repair the mechanic said you've been riding around hot all summer haven't you. I told him about the bad compressor. He informed me that the compressor wasn't bad it was just unplugged by the quick disconnect. I told him well something was wrong because it was cutting on and off. He checked it free of charge and told me it had too much freon in it and got the level corrected. The air works just fine. Auto Nation was trying to rip me off. What scam artist!!! The worst thing is that Columbus is a military town, I can just imagine how many of our military guys have been ripped off. Shame on you Auto Nation!!!!

I was very pleased with the service that I received. The service manager on Saturday evening was great.

Service department needs a do over. I have a 2005 VW and they don't even have the necessary tools to work on it. "Mileage type maintenance". My car sat there for a week while they waited on tools. At that time they still were not able to tell when tools were going to arrive. (funny how Amazon can track millions of packages but this dealer has no clue on parts and tools they order from there on manufacturer. After my car sat there for a week. I gave up, Picked up my vehicle and took it to Dothan to be worked on. They Didn't offer rental or anything for my trouble. VW head quarters was surprised that they didn't offer me a rental since it was required maintenance. I suggest you take your car somewhere else.

Great experience, professional staff. I will be taking my vehicles here to be serviced.

The person at the front desk deserves a raise he is amazing and kind

Yo Charles (our sales person) went out of his way to make sure we got the car we wanted, worked his butt off to get us good deals and helped us fix any issues we noticed when buying. The big boss Joey was so helpful and patient with us being first time buyers. Every time we talked to him the deal got better and better! And then the financial guy Cartez was incredibly speedy and efficient with the paperwork. They were all incredibly patient and nice and helpful. Will absolutely go back if I ever need a new car. They will HOOK up a new buyer for realllllll. 1000/10

Copy I came to auto nation after having serious trouble with my air conditioning. Pep boys had replaced items that might not have been needed. I came to auto nation and had wonderful service from the repair department. I needed my car to hair air conditioning to get home to Pennsylvania, I called and they answered and squeezed me in right away. They diagnosed and fixed my car in two days! It was the best service I’ve ever had with an auto repair. I had issues with dealerships that if I hadn’t owned a vehicle from them they wouldn’t fix it. Auto national went above and beyond trying to find parts and diagnose my vehicle for having a bad compressor. They worked with me every step of the way, it was wonderful. It only went two days for how late it was with getting my vehicle in the shop, diagnosed and trying to find the right parts. I picked my car up at 10 am the next day maybe even earlier. They exceeded ever expectation I had for any mechanics and VW dealership-repair; even the pricing was reasonable and very fair! If there is an auto nation by where I live in Greensburg Pennsylvania I would go to have my car repaired for any service.

Great customer service.

Poor customer service, and overpriced service.

This is hands down the worst dealership I have ever bought from. I bought my truck on Memorial Day. Here we are on the 8th day of July and I have literally only driven my truck for 7 days. I haven’t even made the first payment. I test drove the truck and fell in love. It was everything I was wanting in a vehicle. To begin with, the dealership and I had made a deal to have a new windshield put in the truck ( it took them 1 month to put a windshield in it ). I had the truck for 2 days when the transmission started giving me fits. I parked the truck and called the dealership. I was directed to the service manager ( his name is Bryce). I contacted Bryce everyday for a week ( leaving a voicemail each time ) and I never once got an answer or received a call back. I finally called the sales department and got in touch with the gentleman who sold me the truck ( Charles ). I told Charles I do not want to be transferred, I would like for him to go get Bryce and bring him to the phone. Charles did just as I asked. Bryce informed me that he would bring me a rental vehicle and take a look at my transmission. Bryce has had my truck for 3 weeks now. I call or text everyday and Bryce doesn’t reply or answer the phone unless I call several times a day or show irritation through text message. When he does finally answer the phone, he answers with “ oh, sorry man I was just picking up my phone to call you. “ Today I was informed that the dealership plans to do nothing about my transmission but instead they tell me that they can install a new one “ at cost “ for $3700 dollars. I’m not looking to receive anything free, I understand I bought a used vehicle “ as is “ but the fact of the matter is they have had my truck for almost a month and took that long to come to the conclusion that they were not only going to do absolutely nothing about my transmission but give me a price “ at cost “;I remind you; that is $1000 more expensive than any of the other 5 shops I have contacted about doing the job. If you’re considering purchasing a vehicle from this facility I highly discourage you from doing so. The customer service is the most awful thing I have ever witnessed in my life. In order to receive any updates on my vehicle I have to contact Bryce even if he promises to call me with updates at the end of each day. I plan on picking up my truck tomorrow morning and I will never step foot into AutoNation Volkswagen in Columbus, Ga ever again. Thank you for taking the time to read my review and have a blessed day.

Great job

Bought me a 2020 volkswagen jetta from them and every since I purchased it they have called and checked in with me. They made it really easy for me to get a brand new car. I would like to thank Jason. Whenever you need a car ask for him.

Thanks to Larry and Mark for your professional service

My 75 year old father purchased a vehicle on Wednesday, May 20th from this dealership. Even though there were signs on the door saying masks are required, apparently it does not apply to the employees , because none of then were wearing masks. My father was, because he is a good human. . He got a call today to notify him that the salesman he dealt with that day had tested positive for Corona. Therefore, he is exposed as well as anyone else who works or has shopped there. I’m furious. I’m wanting to warn others- so they will not get this phone call. My father was tested today and we will have results in 72 hours.

I have been going to automation volkswagen Columbus for service since I purchase my car from them 2016, it always been an issue every service and this time was no different I purchased rotation, oil change, and balance yesterday and while I was driving today my car still pulling to the side.. I spent almost$400. Smh

Excellent, timely service. Larry is great - awesome customer service!

These guys always do a quality job taking care of both my VWs. The service manager is the most honest I’ve come across at a dealership and the technicians are all certified by VW. I won’t take my cars anywhere else.

Quick, thorough service.

Bought a new car here a few months ago, had a very good experience. I ended up needing to use the service department and was even more impressed. All the service advisors I dealt with were very helpful, knowledgeable and friendly. The mechanics correctly repaired my car the first time and did so quickly. If you have a Volkswagen this is definitely the place to go in Columbus.

Jason and Joey were amazing through the entire car buying process. Explained the ins and outs of the entire vehicle! We are in love with our Volkswagen Atlas and will definitely use AutoNation Volkswagen again!

Very friendly staff. Very welcoming. I was in for oil change and tire rotation service.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Great customer service. They are friendly and great to work with.

Everyone at Volkswagen auto nation was very nice they greet you with a warm and welcome feeling and they're there to walk you through whatever decision you make step-by-step sales clerk the credit manager a all are wonderful people and my experience was more than gratifying I just want everybody to know you want to buy Volkswagen go to AutoNation Volkswagen Columbus Georgia they have the best selection and they are the most kindest people I've met in a long time so thank you and I'm enjoying my new Volkswagen Passat r-line

I completed KBB assessment to receive cash offers for my car. Corresponded online with Chris Herring, in Columbus, about acquiring an appraisal to sale my car. I completed the autonations'online assessment in which I received a "ball park" amount. Chris then reiterated that it's a ball park figure and the amount shown is for a car that is sight unseen so it will be lower. To bring the car in to have an appraisal completed. I mentioned that I live in Albany, 1.5 hrs away, and I am not interested in wasting my time or his. He assured me that my time wouldn't be waisted and the drive would be worth it and then asked me the ball park I am looking to receive which I commented atleast 6k. It's a 2013 civic exl no wrecks, one owner, non smoking, owned free and clear with 139k miles. I arrived and requested to see Chris, and I was Informed he wasn't available. So I gave my information to a young lady that said she would assist me with the appraisal. All in all after 20 to 30 mins she came back with the amount of 5k. I politely declined and showed myself out. A waste of a drive and my time. I will not return nor send business their way. I know my vehicle is worth atleast 7k. Not the type of people I will do business with in the future and I would advise others not to either.

Terrible Customer services.

Service dept was great took care of my car with a since of urgency.

We dropped the car off on Friday night to get the oil changed the transmision flush the fuel filter changed and the front end checked i also told them about the fuel door not opening. they called me and told me i had to pay for the fuel door it was not covered $260.00 dollars to replace i told them not to change the cabin filter or the air filter i would do this. This would be another $120.00 dollars. I called back for the number to the main office so i could complain about the fuel door this car has 40.000 miles and never had an issue with any door on any car i have owned . They called back and said this would be covered because i have been a good customer for your company i said thank you. We picked up the car on Saturday we where told all service was done. They changed my oil with Pennzoil and a oil filter i ask for Castrol this is on the oil cap he told me if i looked at the number on the service ticket it belongs to Castol oil the service ticket says Pennzoil. The next Monday he sent me a text saying the fuel door was in and i need to make an Appt. to have it put on i was told on Saturday the services where all done. He said the other writer did not know about the door issue.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

4.0 out of 5 Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Great experience and communications. Dropped the car off with concerns, they immediately troubleshot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

It takes too long with oil change. I got there at 9:00am got out around 12:00pm. It has been normal situation whenever I took my car.

Great experience and communications. Dropped the car off with concerns, they immediately trouble shot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Brought in my Touareg turns out issues were covered under the extended warranty. Everyone was friendly and helpful!!

Outstanding group of people..got me rolling without problem. Much better than any others I've encountered!!

Email Received: Is vehicle still available? (Received from Autonation VW employee, but not identifying herself as the dealer’s employee.) My reply: Yes Follow up email received: is price negotiable? My reply: A little. Third email received: when can I see the vehicle ? My reply: I’m free tomorrow anytime. Then, Wednesday after 4pm. Do any of those times work for you? Fourth email received: Tomorrow is good. Can we meet at AutoNation Volkswagen Columbus? Around 1. I want it to be looked at by someone I know there before purchasing it. My reply: Sure. 1pm at Columbus Autonation VW. See you then. What is a good cell number to use to reach you? Final email: Autonation VW employee’s cell number. Arrived at dealership at which time employee appeared and started asking me for the vin# and payoff amount. I could tell after she didn’t want to look at my vehicle or drive it that this was a scam. Employee’s name that was given is Iyana Garcia. VERY POOR BUSINESS INTERACTION.

Great experience as I was treated with great respect and courtesy

Purchased a pre-owned Chevrolet Silverado from here. It was one of the better auto purchasing experiences I’ve had. I didn’t feel as if they were pressuring me to buy and they allowed to take the truck home and drive it for a day to decide if it was really what I wanted. Brandon M. and Chris O. were extremely helpful. Definitely recommend.

Great Staff ❤ very helpful and curious.

I was totally satisfied with my service experience on my Jetta and Forest has made it even better. He has wonderful customer service skills and made me trust him completely. Thx sooo very much 4 easing my worries.

The overall experience was decent. The sales guy Andreas was good, he went above and beyond and even delivered paperwork to my house 30 mins away to sign. I was just disappointed they sold me a used vehicle that has supposedly been expected and had some fixes done to it. Well I take it on Thanksgiving vacation trip 3 days later and it leaves me stranded in another state with a 7 yr old battery. It just shows the service dept is lazy they didn't check under the driver's seat to inspect the battery.

Great experience. Forrest was excellent. I will always get my service done at auto nation

I went in for an oil change by appointment and service was prompt. After a thorough inspection, all needs or suggestions for my vehicle were explained to me in detail and their cost. Nice and personal experience.

They have great customer service and sales representatives

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

the treatment we received from Mr. Forrest was incredible. He is the reason I would always come back there.

Worst experience I’ve had at a dealership so far. I came in looking to lease a vehicle TODAY and we were there over and hour and still could not receive a rough estimate on the monthly payment. I have a 660+ credit score and two incomes being married, but they wouldn’t give me rough estimate numbers with a soft pull on my credit like I was promised I could get. Waste of time. I’ve seen many people at other dealerships walk out with a new car in less than an hour and still, many hours later, don’t have even an estimate on numbers without doing a hard inquiry. Either the salesman Chris is not knowledgeable on the process or someone in the process lied and had us sitting there so long waiting on numbers. I went next door and with only a soft inquiry had numbers in less than 10 minutes and they were far more busy. They will waste your time.

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

Very professional, helpful and knowledgeable. The service people I worked with were efficient and I felt like I had received good information upon which to make decisions.

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

I recently purchased a car from AutoNation Volkswagen Columbus and the service was great. I would highly recommend purchasing your new or used vehicle from AutoNation. Very special shot out to my salesman, Andreaous Williams who was great at assisting me, the Sales Manager Brandon and the Financial Manager Joey who is also a USNavy Retired Veteran. Thank you all so much for your help!

Awesome Job!! Really nice people and they had great customer service

Bryce Duke was very courteous and quickly got my Passat serviced. I would highly recommend AuotNation Volkswagen to my friends and family.

I would recommend going as far out of your way as necessary to avoid dealing with this VW dealer and take your money elsewhere. My boyfriend and I made and appointment and took his car in to have his a/c and wipers looked at. His car is under a bumper to bumper warranty which he paid extra for. The service staff were nice, but said that they couldn't fix the a/c under warranty and then charged more than they said they would for the visit, calling it a "diagnostic fee". The a/c was overfilled, causing further damage, and the horn no longer works after the visit which is a safety issue when driving. When we tried to get the manager to agree to look at and fix the problems that his crew caused and agree that this was under warranty he was too lazy to even look up the warranty and said we would have to bring the car in (which took forever last time with no loaner car and not much to do), with no attempts to make things right. He obviously does not care about his customers or the quality of his work. A very disappointing find in what is supposed to be a great company.

The sale experience was great, the finance team was amazing, but whoever does the title and registration is awful. If I would have known that we would have to jump through hoops to get a tag I would have taken my business elsewhere. Whoever we spoke to had no concern for our situation and wants to send the tag to an address we no longer live at and will not change it to the address we are asking because we have access to it. She states “I have never had to do that.” Not forgetting that we were the ones who had to reach out to the company because we have not received anything. When she spoke with us we told her we have been waiting a month and she said in a rude tone it hasn’t been a month yet, keep in mind it is shy of 5 days of a month, then she proceeded to say she was calling us tomorrow. But if there was an issue and noticed before we should not be the ones to contact the company. Inexperience in a military town with military customers leaves me uncomfortable and in the future I will purchase in my hometown.

I had my oil changed Saturday came home and now I have a big oil spot in my carport. Thought I was just a little spill over woke up Monday with an even bigger spot. Disappointed

The service provided was quick and extremely professional.

My goal was to get my desired car at more than fair market value price. I was not satisfied with pricing locally, so it was necessary for me to broaden my search. I reached out to this dealer. Jerald "David" Westmoreland assisted. He stayed in constant communication, went to work immediately and came back with an offer I couldn't refuse. He then found the car elsewhere and had it driven to the dealership. I couldn't be happier to travel out of state to make this purchase. Well worth it and No pressure! David is friendly, respectful and courteous of my time. I highly recommend this dealer and staff! -Happy 2019 VW Jetta GLI owner!

This is my third interaction with them. Everytime has been disappointing, but this time I brought my vehicle in for 2 issues and they decided to do recall work rather than fix what I needed them to. I'm a month from the last time I brought it in and the original issues are still not resolved and there's been one more issue that happened right after I got my car back. When I would call to check on the status of my car I would never get a clear answer and would often be told that no one is around to answer my questions. Will not be using again and would rather drive to Atlanta to have them do the work for me.

We found a truck online, it appeared to be a good looking vehicle, by the photo, but when we arrived the sale person made us aware that the vehicle on the website, wasn't the actual vehicle for sale, but they that was on the lot, was a piece of junk. Even the salesman said it himself. So why is it up for sale? This could have save me some time, and a hard hit on my credit. Not pleased at all!!!

Great car buying experience.

I will be doing all my business here from now on. Great people and helpful.

Very easy, no haggle,and paperwork was simple. Both our sales man David and our finance closer were very accommodating. It was the best experience my wife and I have ever had at a dealership. Their patients was above and beyond our expectations. Thank you for the experience. The last dealership we had delt with, left us with a horrible experience. Your team changed that for us.

Don’t take your car here for any repair needs. They will straight up lie to you. I took my car to 2 previous shops for AC service and both places confirmed I ZERO leaks in the system confirmed with dye!!! Then I take it to Volkswagen to see if I could get a cheaper quote for compressor solenoid valve replacement. Oh no they stated I had a leak in the condenser somehow and stated that I had no Freon in the system. Keep in mind the previous 2 places I took it to within 2 days stated I had no leaks.... VW quoted me 2300$ to replace the compressor that’s apparently bad and a “leaking” condenser when the other places said it was just the compressor solenoid valve........ don’t come here for an honest repair assessment. They’ll just try to make you replace things you don’t need and lie to you.

I am so impressed with AutoNation Volkswagen. I had great sales lady Jewel and she took great care of us from the time we walked through the door. Also, her manager Brandon was great too. It was a pleasure to do business with these great people. I love my Honda Pilit and could not be happier.

I was going to say great but horrible ! I haven’t even paid my first car note on a vehicle this company assured me was in good shape . For one I was stranded in a vehicle that ran hot not even 5 minutes away from the dealership I was told to call my insurance company to come help in the hot sun I informed them it was not only me but my ONE YEAR OLD DAUGHTER and I couldn’t wait 90 minutes for a tow truck to get there they didn’t even offer to come and get us like I said before not even 5 minutes away they didn’t offer me a loaner or rental that day because they say it was too late then assured me they would call in the morning as soon as they opened about a rental and what was going on with my vehicle... Well I NEVER recieved that call I had to call them to get some bs again about how they would call back in a hour or two again NEVER received a call 4 hours after again I had to call them for them to tell me something I was told that it was only one service person working for the day and they knew nothing about a rental vehicle but they would look into it I’m sure I won’t be receiving another call

Everything was a ok

Waited for over 2 hours just for them to tell me they did not have anyone that knew how to do the recall on my vehicle. If I had another VW dealership I’ll definitely won’t go to this one again.

Got my replacement key in a day!!

Great customer service!

Service department , front desk and service members are provided perfect customer service. Thanks members,

Tracey and Marion provided superb customer service. Tracy gave me great pointers on how to save money and knew a great deal about my vehicle. I went in for an oil change.

I am very disappointed in Auto Nation Dealership and the General Manager Brad. I purchased a brand new 2019 VW Tiguan several months ago while in GA. It had a small ding on the door. We took a picture so they had record. They told me their ding guy wasn’t in that day and that they would get someone in Ohio to fix it for me. I have called and called and called and to this day they have not taken care of this small ding in my passenger side. I am so disappointed.

The fact that I purchased a car there 90 days ago and have only been driving it 60 days and I am basically out of a car at this point and still stuck with a car note and insurance to pay baffles me...The sales man was wonderful but failed to tell me that after I purchased the car that I was pretty much on my own with repairs...When I first purchased the car it took almost 2 weeks to fix what I was told were minor repairs to a light...Then After I drove the car for a couple days the air went out...Truthfully they fixed it but not without me having to push for it to be done... I was told that wasn't in my packet...At that time I thought what do you mean I just baught this car I haven't even driven it for a month...Fast forward to now...I can't even drive this car with out jumping it off and I was told pretty much it's my car there not responsible...And I'm thinking so yall just sold me a pretty piece of Trash... Remember I've only been the owner of this car for 90days and I've only driven it for 2months....I trusted these people...I am a single parent that works 2 jobs & to have to deal with this is upsursde in my Opinion they really need to do better...So No I don't recommend these people...Their all smiles when you walk in the door but I guess it's there job...

These mechanics only know how to replace parts. They can’t even bench test a coil. Even auto zone employees are capable of something that simple. I thought I would be bringing my vehicle to professionals. Extremely let down. AutoNation just wants money. Don’t trust them.

Well let's see, I purchased a Audi Q7 20 days ago. It just rolled 25,000 miles on it today as I was in Birmingham. So it broke down on me and it got to watch the tow truck haul it 113 miles to my home..I got to walk 7 blocks in the 90+degree heat to a rental car place so I could get home from the Hospital. You can imagine how happy I am with my purchase and Service...oh the Service manager was supposed to call me "shortly"..hmmm 2 hours later and still no phone call. This is my second purchase from AutoNation...There will not be a 3rd one. Thanks AutoNation. 20 days and I am out of a vehicle...that has to be a record. It almost made it to the 1st payment...WOW.....

I had an 0800 appointment and it took two and a half hours to change a lightbulb and try to find out why my seatbelt sensor continually comes on . The outcome was they never found out.

We have taken our 2014 Beetle to Autonation VW - Columbus, GA on two occasions. The first time was due to the infotainment system changing settings all buy itself, luckily for us the car was still under warranty. The dealer had the car for a few days, during this time they left the doors open, key on, etc...so the battery drained down and needed replaced. THE DEALER CHARGED US for that...and for gasoline consumed on a 45 minute test drive....!!! The second time we took the Beetle in was for a recall for the panoramic sunroof, they had to change out the glass. When we picked the car up there was dirt inside (we thoroughly cleaned the car the day prior) and a technician left some tools on the center console. While I think their actual repair work is competent, I am not overly impressed that the vehicle is returned to us with dirt and tools in it. Nor have I ever forgot about them making us pay for a new battery that THEY ran down to nothing, and also charging us for the gasoline consumed on a test drive for an issue that was covered under warranty. We have bought many new VW's and Audi's over the years, but in the future will be considering other brands.

great service, had to make adjustments to my car and they did what was needed, a bit pricey but very professional, recommend if you need work on your car.

Haven’t had a bad experience yet! Thanks! :)

Very helpful and knowledgeable. No wait time Got me and out in a timely manner.

I wish I could give this place 10 stars. I’ve never in my whole life had a deal better then what they offered me today. I got the max for my trade in and plenty of money off my new vehicle purchase. Very clean facility, friendly family feeling attitudes from Every employee i came across. Special Shout out to my sales manager Brandon and my sales rep Joey for an outstanding experience nobody can touch these guys in Columbus hands down... I wish this place the best and I hope everyone gets the opportunity of a excellent experience that I received today I will Be back again!!!!...AMAZING DEALERSHIP KEEP UP THE GOOD WORK!!

Doc feels are too high

Bryce and advisors will treat you like you dont have common sense until their senses pick up that you do. Then, you start hearing friendly comments. It's all to sway you into doing something redundant towards your issue. Which means they don't necessarily fix the issue.

Very satisfied scheduled service. The service representative was ready for my visit and kept me informed while I waited for my car.

Great helpful and friendly staff. Very helpful when searching for a new or used vehicle.

Make sure to check EVERYTHING (as suppose to) before driving off the lot; they will work with you if need be (transportational wise) but if you have an issue(s) with your ride get with Mr. Bryce! Awesome young man! Need Credit assistance Only $29 this month ($49 next month) FREE Consultation, No Contract nor Hidden Fees I'm ready to assist you!

They forgot to rotate my tires, saying: "customer declined a tire rotation and balance.

Just had a battery replaced, little hang up in the process of a bad battery installed. No faught of the service department. Just took a little while.

Very, very good,, the service was fast,, and the people were so very kind

After two automatic cancellations Zack in the service department was able to get me in.

Would give it a lower review if I could. After buying a vehicle that had “the auto nation promise” on it it turned out to be the biggest hunk of junk. Issues after issues. After less then 2 months of owning it it needed the entire oil system rebuilt. Not to mention they sold me a 6 month 6k warranty for $3000. MY CURRENT HONDA WARRANTY WAS 5 years 56xxx for $2200. I had to get legal assistance to get away from this poor excuse of a dealership. The manager ken or whatever was the rudest & most unfit to lead a circus. Know several other people who have had nothing but issues from this place.

My dad traded his car and got an SUV. Thanks for working with my dad. Good customer service.

Very nice salesman, but the financial manager was hard to deal with. Talked to me like I was a fool. I went in with CASH to buy a Benz and he wouldn't even waive processing fees even though I would have required NO financing. Went down the street and got a great deal on a better Benz and drove away in less than an hour.

Joey and Brandon are the absolute best! They worked with us over 2 days and were so patient. That weekend my husband and I both left with new cars. Would give 10 stars if possible. Go see those guys next time you're looking for a vehicle!

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

I received the recall notice for my drivers side airbag. I called and made an appointment for 3/19. On 3-18, I received a call confirming my appointment. I did not listen to the voice mail indicating that my appointment would be cancelled if I did not call back until much later in the day due to appointments. I received an email canceling my appointment. I rescheduled the appointment for 3/25 at 8:30 am. I received a confirmation phone call on 3/23 during which I spoke to and confirmed my appointment. On 3/25, I awoke at 5:30 a.m. and left my home at 7 am for my RESCHEDULED and CONFIRMED appointment. At 7:50 am, I received a phone call indicating that they did not have the airbag and my appointment was cancelled after I had driven for almost an hour. This is disappointing. I will not return to this dealership and am not purchasing anymore Volkswagens.

I was disappointed that the"minimum required services for warranty" included multiple services that were not actually requires but recommended. Luckily, I spotted the asterisks beside those services that were not required and read the footnote. Not having those performed saved me a couple hundred dollars.

Just had water pump an timing belt change, an coolant leak fixed.took here just to have a couple of lug nuts removed, 5 minutes after leaving car smoking ,overheated, took to my macanhic, said heater core hose appeared to be pulled off, wow, sevicse techs there are on commission, won't ever go bsck

This service department of this Dealership has been the absolute worst to deal with. I dropped my car off on February 12th and was told it'll be checked out by the afternoon of the 13th. I called on the 14th since I had not received a status update and I was told they hadn't looked at it yet. But itll be checked out by Friday. So I called the following Tuesday and at this point I'm no longer even given a date. All I get is "we dont know when we'll get a chance to look at it." This is becoming beyond ridiculous. My insurance company is becoming frustrated at the time its taking to just recieve a repair quote!! Not even to fix the car yet. The service department is also giving VW of America the run around. Today VWoA called me again and I got "the techs out today and nobody has information on your vehicle". It cant be that hard to inform your customer about the status of their car, and instead of setting unrealistic expectations.... let them know itll be a while so they understand.

Very helpful staff. Worked with me to find the perfect used vehicle under my budget.

I have a 2009 EOS. The worst choice ever. Been in the shop since 2015. Check engine problems constantly. Techs do not know how to resolve issues in an acceotable realistic timeframe. My car has been in Auto Nation for 15 weeks. They don't take ur calls. They DONT return ur calls. Excuses one after another. Far beyond professional.

Love it!

Jarrett is WONDERFUL. Everyone here was so very kind and attentive!!!

Long wait time for car. Just got a oil change.

Love my new Atlas, professional staff that really let's you feel at home with no pressure.

Knowledgeable and friendly staff, I always feel comfortable know that my car is in good hands.

Drove an hour and got my car serviced. I pulled in and was greeted with a smile and every individual throughout the entire process was professional and cared. I was there for several hours because my car had several issues and they (Mr.James Robbins) kept me informed the entire time. One of the best car experiences I've had ever. Needless to say an hour drive was worth it.

After having a poor experience at Rivertown GMC, which includes the sales persons lack of vehicle knowledge and desire to sell a vehicle we went straight to AutoNation Volkswagen. David Westmoreland understood our needs and quickly helped us. His professionalism and desire to get us in and out was greatly appreciated!

Just bought my wife a VW Atlas from AutoNation Columbus. Best car buying experience I've ever had. Very professional, knowledgeable, and competitive pricing. Went back and forth with other dealerships and AutoNation Columbus was the only one that could find everything we wanted for the price we wanted to pay. Very pleased with our experience!

Customer Service was horrible this time. After picking up the vehicle, I handed off the vehicle to my wife and daughter. Shortly after my wife called in a very upset manner complaining about a loud bumping sound and the car loosing traction/control. While taking on the phone, the bumping sound was loud enough to hear over the phone. After returning the car to autonation, it became immediately clear that rim bolts were not tightened. It took another couple days to return the car (lost two paid work hours picking the car up the first time, and two paid hours re-picking up the car after the tire incident). Also, my wife and daughters life was in imminant danger due to the service departments negligence. When seeking recompensation for this event, I was only offered 3 oil changes (which is redundant, as I already have oil changes accounted for, from when i purchased the car). I will be seeking further legal actions, to include recommending autonation Volkswagen be put on a banned list for Fort Benning Soldiers. I would not recommend this auto sales location to anyone. I would like to speak with a GM or someone of authority that could remedy this situation.

It’s not Michael doing nothing he service I would appreciate you getting it right

This is the best dealership I have ever experienced and I have experienced many. Awesome sales people, awesome staff in general. I highly recommend Columbus Volkswagon-AutoNation. I'll be back and my family as well.

Too tight in there.

Good place

Service department. Had hoses left unattached and other parts literally fall off while driving away from the service dept. Guys this happened not once but twice and luckily was only at 25 MPH, had control and was able to pull off on the side of the ramp, just before getting onto the interstate.

Great service department, Great customer service experience. Go see Joey McLendon for a great vehicle and experience

Good sales people very nice and good cars

Service department is really laid-back and cool. Parking lot is a bit tight, but good people, and good service.

Nothing hardly in stock and over priced.

Excellent service! Every time that I’ve taken my beetle for service, the staff has been very friendly and helpful.

I love my new Jetta! The folks at AutoNation Volkswagen Columbus went above and beyond to find the perfect car for me!

What I thought was a good buying experience turned out not to be very good at all. After a few weeks of having my 2012 VW Jetta, I start getting text messages from the salesman wanting me to unlock my credit saying that it needed to remain unlocked for about 30 days. Unknowingly, I unlocked it but then begin to question it. If the deal was done and I was to start making payments soon, then why did my credit need to remain unlocked and why was hard inquiries still being made? Well, to make a long story shorter, I texted the salesman to explain this to me and he replied that he'd get the dealership manager to call me the next day. When the manager called, he told me that the deal wasn't set in stone and claimed that the initial finance company dropped me so they had to have me come back in and resign another contract with another finance company with a higher interest rate but for a longer period (66 months instead of 60 months) plus an extra 45 days before my 1st payment would be due. I did sign another contract because I needed the vehicle but not before I got conformation that the new finance company was legit. My advice to everyone out there is to just be vigilant and know your credit and already have a loan in place to buy a vehicle.

My time at AutoNation Volkswagen was great customer service was awesome,when service is needed on my Passat that's where I'll be going ,Thanks AutoNation

I just had my Jetta TDI Recall done and so far I work fine. They did a great job on it.

On my way to visit my daughter and family at Fort Benning I had stopped for gas south of Atlanta, the car started misbehaving. Immediately thought I had gotten bad fuel, then the check engine light came on. Not knowing anybody in the area I opted to have my cat towed to a Volkswagen dealer. My choices were Atlanta or Columbus Georgia. I had really hoped to have the car fixed and back on Saturday but that was impossible, all appointments for Saturday were filled. I was told that the best to hope for was late Monday or Tuesday. I had no choice but to rent a car to get back home to North Carolina. On Tuesday I was called and given the diagnosis, vacuum hose had come off and would need to be replaced as well as the spark plugs which I immediately told them to fix. The cost was very reasonable and repair was complete. I am going ,today to pick up my car and have another visit with my family. These folks could have ripped me off but didn't, for this I am grateful and I would recommend the service department at AutoNation to anyone. Thank you for Everything!

UPDATE: Given the # to contact GM so we'll see what happens. However he told the svc dept he wanted to speak to him and they were to pass the message on. GM has never called him. My son's car is in for service on his 2012 VW CC. Had a diagnostics run on the machine which, from my understanding of the situation, is especially for VW vehicles. Keeps being told they "think" it MIGHT be this problem but after supposedly fixing it, same problem during test drive. Then they "think" it MIGHT be that problem with same results after supposedly fixing it. I don't understand how this expensive diagnostics is run it doesn't show the problem. When called on all the guessing as to the cause of the problem they get very offended about all the part changes but don't seem to have the technical no how to fix it. Called in after several days and he's assured vehicle is ready even when he checked back with them to be sure. I take him in and wait to be sure. He didn't even get to Veteran's Pkwy before same problem crops up. Goes back in to service dept and they decide to try another fix. After waiting for a good while and no fix (they would test drive and same problem) we finally left. He did some online research and saw lots of posts by people having the same problem with this vehicle saying VW can't figure out a fix. This is very discouraging. He is still driving my car because after a week no resolution.

Best service team around!

Had to come pick up some parts for a job I was doing, Shelby the lady at the parts counter, is fantastic!! We were having issues with my CC and she kept trying to figure out what was wrong, eventually we got it to go through. The staff here is hands down the friendliest group I've dealt with and I've come from the AutoNation family from previous employment and they really are next level. I'd highly recommend this place to anyone with a VW.

The staff is truly exceptional. They got my car in at the last minute and serviced it up until closing time. The service person, Bryson, made frequent calls to inform me on the status of my car. He even offered a military discount for my service to our country.

Top notch Service, i had my car towed in after i hit some debris in the road. They replaced my tire and identified that the debris had struck the rear tire as well. I had all 4 tires replaced. Thank you Frankie, Bryce, and the Technican they call "Kid". Great job guys...

Good service, my second visit

Every inspection item checked "O.K." even though my washer fluid was totally out and my tires were not that good. I can't trust their inspection. TPMS warning light in my instrument panel was on right after I picked my car up. It was 50,000 miles service.

Scheduled a appointment on 06/15/2018 at 7:30 am with service department to have ignition switch and cylinder installed. Prior to appointment I informed the department of the current condition that the previous mechanic had left the car in. I called to make sure that the car was there within the set appointment time which was confirmed by service department. I was told that it was a 2 to 3 hours job and it would be at least $85 to $130 to put everything that previous mechanic did not. I did not receive a call from service department again reassuring that the estimated price of the service was in fact correct. On 06/16/2018 I called around lunchtime 12:18 to be exact to see if the services would be complete. I spoke with Jeremy and he confirmed that they were “going to start working on it “, and would call when the service was complete. I did not receive a call back from them informing me of the service and there department closed at 5pm so now I have to wait until Monday 06/18/2018 to see when I will get my car this is very unprofessional on there part.

I just purchased the 3rd Jetta from what is now AutoNation Volkswagon. Previously Carl Gregory VW. Shopping experience was good. Handled quickly. The car I wanted was out of town. They found it and had it delivered as promised. I dealt with Joey McClendon. It's just nature of the beast but I don't like the high turnover in the car sales business.

Complete garbage dealership.. Didn't know service policy. Car was over one hour late into service. Second time of rude and inept service. Never again going back.

For all you guys at Ft. Benning, IMSOs this place is great! They have one of the best customers services that i have experienced in my life. Jarrett and Nate, the manager will find something that fills your needs and budget!

I

I was interested in a vehicle but no one ever came out to see me. After 25 minutes, I gave up and went to another dealership.

Fast honest service

Don't get your hopes up here. "2 days" means a "a week and a half".

I am so glad we had the pleasure of dealing with AutoNation for this car purchase. From the moment we got there to look around, Jessica was relatable and made us feel comfortable. She helped me find exactly what i was looking for and for a great deal. I really appreciated her honesty and opinion during the process. Everything went smoothly from start to finish and if we had to buy again, i would definitely be coming back here for quick, reliable service.

Awsome and friendly service every time

Jessica Smith is wonderful and amazing!!! She found the car I wanted!!! She went beyond her job!!! I really appreciate her!!! Thank u for everything Jessica!!!

Found me the car i wanted gave me the best prices everyone was great

I took my car here for the first time for an oil change and tire rotation/balance on Saturday. Almost 2 hours passed when the service coordinator came out and asked if I had trouble with my ignition because a pin had come out of my key fob. I made an off-comment about how I was the only one who could turn my car off. I was then told they had to find a new fob and it was hooked up to the computer to be reprogrammed and it shouldn't be too much longer. Almost another hour later, I was told that I was ready to go. I paid for my service and left. Not even 10 minutes down the freeway and the key fob falls off my key onto the floor. I call the service dept and the gentleman tells me, oh yeah, I forgot to show you how to work that. I turn around and head back to the dealership. I was told they couldn't fix it and that I just had to put the fob on the key and turn it. I was sent on my way with 3 things: the key, the separate/broken fob, and a pair of needle-nose pliers to get the key out of the ignition. The next morning, Sunday, I went to get groceries. After parking my car, the key fob breaks more and just spins around the key. I try for 10 minutes to turn the key using the needle-nose pliers and the key absolutely will not budge. I called the dealership and spoke at length with the finance officer, Brandon. He told me to drive up there and he'd try to help. I live an hour from the dealership so I've now made 2 trips in 2 days. On my drive up, my low tire pressure light comes on (I had a tire rotation/balance the day before). When I get back to the dealership, even their own employee can't get the key to turn and the car to shut off. He ends up having to pull the fuse for the fuel pump. They loan me a car and I leave my car at the dealership. On Monday after work, I start to drive up to Columbus, and something tells me to call before I do. I was told that they didn't do anything to fix my key and fob and that it was still in the same shape it was on Saturday. Which means, that I was going to have to use needle-nose pliers (which didn't work before) to get my key out of the ignition. I ended up being transferred to the parts department when I asked how much a key was. A very nice woman by the name of Tonya did her best to help me, even though there was really nothing she could do. She said to keep the loaner car until I got the spare key being mailed to me from an out of state family member. She said she'd also speak with the GM on Tuesday. By 2pm on Tuesday, I hadn't heard from her, so I called the dealership back and left a message. Shortly after that, Tonya called and left me a message saying the service manager would be calling me. By the time I left work, no one had returned my call, so I called him. After a lengthy discussion in which the random comment I made about being the only one who could turn my car off (although that's not actually true as the dealership in SC where I just moved from had no trouble and the employee at a hitch company that just put a hitch on my car less than 2 weeks ago had no problem turning my car on or off) was continuously brought up as to the reason why THE SERVICE DEPARTMENT broke my key, I was finally told that they would order a replacement key for me. All I know is when I arrived at the dealership, my key worked perfectly fine. It wasn't loose or bent (although during the lengthy phone conversation with the service manager, I was told it was), and I had NO difficulty getting my car to turn off or on. If not for the fact that they finally decided to replace the key THEY broke, I would have given this dealership 1 star. I'm glad I'm only in the area for a short time due to work. I wouldn't take my car back to AutoNation again.

The team at this dealership are top notch! They truly understand teamwork and how to treat customers! I usually hate the car shopping and buying process, but not with this team! Jody was the best car sales person I’ve ever had! Give her a call for your next car-new or used, local or nationwide, she’ll find it and get you exactly what you want!

Purchased my 2012 GTI last January from Autonation Volkswagen. The sales people are fantastic and went through every hoop possible to make my experience great. The service department is very knowledgeable and they will take the absolute best care for your vehicle. Turnaround time might not be your run-of-the-mill lube shop but you get the quality you pay for. They always have a great selection of vehicles on the lot and it is always a pleasure to stop by.

I luv Vdub

joey is an amazing person at autonation Volkswagen he's not like other salesman he's very truthful and helpful I've been a hard customer for him but he kept his cool and finally got me a car I love. Definitely recommend going to him. He WILL find the car you want.

The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.

Without going into detail they went out of there way to help me they where great thank y'all so much I wish I would have purchased my vw through y'all but anyways highly recommended

Great service department ! These guys go out of the way to make everything perfect. Thank you for taking such good care of my wife’s Passat wagon.

I dealt with great people. Honest and up front type of folks.

Experience was great Krista, Grant, and Mr. King was great. Very professional and courteous. The finance dept. Was very awesome, i had to put my car in the shop today. It started off bumpy, but I finally got a loaner vehicle.

Buying a car from out of state is stressful. But these guys made it super easy! I talked to Joey and told him what I was looking for in a new vehicle and within the same day I received a phone call back with exactly what I was looking for and then some. Once I drove down to the dealership everyone was extremely helpful and I took my new car home the same day. Thanks Joey, Kameron, Nate, and Brandon for your help in making this a smooth, fun and friendly process!!

I had a great experience getting my Certified Preowned Passat. Go see Whitley Acre if you're looking for someone you can trust when purchasing a car.

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Believe this... put a deposit down on a car , drove 4 hrs , and they sold it 10 minutes before I got there.. Thanks Autonation Columbus. Thanks to Daryl and crew for wasting my family's Saturday..

Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no help. Buy here if you want to pay them to handle your tags but want to really do it yourself

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

I went to AutoNation to get my free oil change today, I was treated so unfairly. After waiting for over an hour, a service rep comes to tell me my oil change was not free. I had to wait over an hour to be told that?? I advised them of what I was told and he asked for my paperwork from when I first purchased my car. Who carries that around with them on a day to day basis? So I was upset and left. Needless to say, they did not change my oil. I then called the service area and Jennifer(or Jessi) whoever she was, took the call from a salesman and was the rudest, nastiest, most disrespectful person I have ever dealt with in customer service. How someone could not honor what their sales reps are advising is dishonorable. She cut me off while I was speaking and kept saying, alright, alright in a derogatory tone. Also kept saying, I apologize you feel that way. That is a half sided apology. This was by far the worst customer service ever. This behavior and treatment was unacceptable.

The staff is extremely helpful and courteous. Definitely will be returning.

new name, wasnt expecting it, but i broke something on my VW CC and they repaired quick and great price and awesome service

Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.

The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!

Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend

These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.

Easy day. 1 hour. Great people. Perfect truck. EXLNT price. Sim was awesome

The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.

Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.

We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.

Great group of people have been working here since I bought my Jetta TDI in 2012. Always glad to do business with them.