Recent Reviews from AutoNation Volkswagen Columbus

I want to start by saying, Trevor the gentlemen in the service department was very responsive and professional. Everything else about this experience has been poor at best. While my wife loves her Atlas, we are actively looking to purchase a new car, because the AutoNation experience has been so bad. The car is set to go in again having still not resolved on going issues with the AC and door seal. We waited months to get an appointment with a loaner vehicle, but were continuously told to keep calling back as all the loaners were currently out. I asked on numerous occasions if they could just call when a loaner was available, but that was either ignored or refused. Eventually we relented and took the car, only to be told they still can't fix the problem, so a fourth trip will be required. If there were another VW dealer in Columbus, we would consider keeping the vehicle. I am not sure if this is indicative of AutoNation, VW or if we are just unfortunately saddled with a lemon of a dealership. This experience has turned us off of the world's largest auto maker and the largest US dealership group.

Mr. Eric and Ben Celestial are excellent and they really work for the customer. We are more than happy with our new Atlas

I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!

Personal service, with a no pressure sale. Bought the car I was looking for.

I drove to Columbus for a softball tournament and before I left Jacksonville, NC I got an oil change and Tire rotation at Volkswagen of Jacksonville. On my way to Columbus my tire pressure gage alert came on and 1hr 1/2 into the trip l. So I checked my tires, no punctures and put air in them. The gage wouldn’t go off so I called the service dept. in Jacksonville and they pretty much told me it was my fault and that I probably ran over something. I proceeded to tell them that I inspected my tires and there wasn’t any punctures and told them I put 40psi in the tires. They said that it was recommended only 35psi be put in my tires in which I told them that their mechanics put in 38 so that was pretty funny. Fast forward to the next morning I went to VW Auto Nation of Columbus and told them what happened. They took my car right in, reset my auto pressure gage, and made sure all the tires were filled with the correct amount of air. This is all after I just walked in and didn’t have an appointment. Thank you VW Auto Nation for taking care of me! Now I won’t be stressed out on the 9 hr drive home :). Your kindness is much appreciated!

Excellent service! Friendly staff.

I absolutely love my VW! My sales person Mike was fantastic! Mike is one of the best salesman I have worked with. So helpful, Really knowledgeable & great at his job! Thanks again!!

Awaiting outcome. Problem with the electrical system in my wife?s 2019 Volkswagen Jetta. Thanks, N. Harrold

Beware of this dealership. I took my volkswagen jetta tdi in because the air conditioner wasn't working correctly. I was told that the compressor was bad and would need to be replaced. They gave me an estimate of around $2600.00. I declined at the time. About 3 months later I had to have my water pump replaced so I took it to a local mechanic, they repaired the pump. While paying for the repair the mechanic said you've been riding around hot all summer haven't you. I told him about the bad compressor. He informed me that the compressor wasn't bad it was just unplugged by the quick disconnect. I told him well something was wrong because it was cutting on and off. He checked it free of charge and told me it had too much freon in it and got the level corrected. The air works just fine. Auto Nation was trying to rip me off. What scam artist!!! The worst thing is that Columbus is a military town, I can just imagine how many of our military guys have been ripped off. Shame on you Auto Nation!!!!

I was very pleased with the service that I received. The service manager on Saturday evening was great.

Service department needs a do over. I have a 2005 VW and they don't even have the necessary tools to work on it. "Mileage type maintenance". My car sat there for a week while they waited on tools. At that time they still were not able to tell when tools were going to arrive. (funny how Amazon can track millions of packages but this dealer has no clue on parts and tools they order from there on manufacturer. After my car sat there for a week. I gave up, Picked up my vehicle and took it to Dothan to be worked on. They Didn't offer rental or anything for my trouble. VW head quarters was surprised that they didn't offer me a rental since it was required maintenance. I suggest you take your car somewhere else.

Great experience, professional staff. I will be taking my vehicles here to be serviced.

The person at the front desk deserves a raise he is amazing and kind

Yo Charles (our sales person) went out of his way to make sure we got the car we wanted, worked his butt off to get us good deals and helped us fix any issues we noticed when buying. The big boss Joey was so helpful and patient with us being first time buyers. Every time we talked to him the deal got better and better! And then the financial guy Cartez was incredibly speedy and efficient with the paperwork. They were all incredibly patient and nice and helpful. Will absolutely go back if I ever need a new car. They will HOOK up a new buyer for realllllll. 1000/10

Copy I came to auto nation after having serious trouble with my air conditioning. Pep boys had replaced items that might not have been needed. I came to auto nation and had wonderful service from the repair department. I needed my car to hair air conditioning to get home to Pennsylvania, I called and they answered and squeezed me in right away. They diagnosed and fixed my car in two days! It was the best service I’ve ever had with an auto repair. I had issues with dealerships that if I hadn’t owned a vehicle from them they wouldn’t fix it. Auto national went above and beyond trying to find parts and diagnose my vehicle for having a bad compressor. They worked with me every step of the way, it was wonderful. It only went two days for how late it was with getting my vehicle in the shop, diagnosed and trying to find the right parts. I picked my car up at 10 am the next day maybe even earlier. They exceeded ever expectation I had for any mechanics and VW dealership-repair; even the pricing was reasonable and very fair! If there is an auto nation by where I live in Greensburg Pennsylvania I would go to have my car repaired for any service.

Great customer service.

Poor customer service, and overpriced service.

This is hands down the worst dealership I have ever bought from. I bought my truck on Memorial Day. Here we are on the 8th day of July and I have literally only driven my truck for 7 days. I haven’t even made the first payment. I test drove the truck and fell in love. It was everything I was wanting in a vehicle. To begin with, the dealership and I had made a deal to have a new windshield put in the truck ( it took them 1 month to put a windshield in it ). I had the truck for 2 days when the transmission started giving me fits. I parked the truck and called the dealership. I was directed to the service manager ( his name is Bryce). I contacted Bryce everyday for a week ( leaving a voicemail each time ) and I never once got an answer or received a call back. I finally called the sales department and got in touch with the gentleman who sold me the truck ( Charles ). I told Charles I do not want to be transferred, I would like for him to go get Bryce and bring him to the phone. Charles did just as I asked. Bryce informed me that he would bring me a rental vehicle and take a look at my transmission. Bryce has had my truck for 3 weeks now. I call or text everyday and Bryce doesn’t reply or answer the phone unless I call several times a day or show irritation through text message. When he does finally answer the phone, he answers with “ oh, sorry man I was just picking up my phone to call you. “ Today I was informed that the dealership plans to do nothing about my transmission but instead they tell me that they can install a new one “ at cost “ for $3700 dollars. I’m not looking to receive anything free, I understand I bought a used vehicle “ as is “ but the fact of the matter is they have had my truck for almost a month and took that long to come to the conclusion that they were not only going to do absolutely nothing about my transmission but give me a price “ at cost “;I remind you; that is $1000 more expensive than any of the other 5 shops I have contacted about doing the job. If you’re considering purchasing a vehicle from this facility I highly discourage you from doing so. The customer service is the most awful thing I have ever witnessed in my life. In order to receive any updates on my vehicle I have to contact Bryce even if he promises to call me with updates at the end of each day. I plan on picking up my truck tomorrow morning and I will never step foot into AutoNation Volkswagen in Columbus, Ga ever again. Thank you for taking the time to read my review and have a blessed day.

Great job

Bought me a 2020 volkswagen jetta from them and every since I purchased it they have called and checked in with me. They made it really easy for me to get a brand new car. I would like to thank Jason. Whenever you need a car ask for him.

Thanks to Larry and Mark for your professional service

My 75 year old father purchased a vehicle on Wednesday, May 20th from this dealership. Even though there were signs on the door saying masks are required, apparently it does not apply to the employees , because none of then were wearing masks. My father was, because he is a good human. . He got a call today to notify him that the salesman he dealt with that day had tested positive for Corona. Therefore, he is exposed as well as anyone else who works or has shopped there. I’m furious. I’m wanting to warn others- so they will not get this phone call. My father was tested today and we will have results in 72 hours.

I have been going to automation volkswagen Columbus for service since I purchase my car from them 2016, it always been an issue every service and this time was no different I purchased rotation, oil change, and balance yesterday and while I was driving today my car still pulling to the side.. I spent almost$400. Smh

Excellent, timely service. Larry is great - awesome customer service!

These guys always do a quality job taking care of both my VWs. The service manager is the most honest I’ve come across at a dealership and the technicians are all certified by VW. I won’t take my cars anywhere else.

Quick, thorough service.

Bought a new car here a few months ago, had a very good experience. I ended up needing to use the service department and was even more impressed. All the service advisors I dealt with were very helpful, knowledgeable and friendly. The mechanics correctly repaired my car the first time and did so quickly. If you have a Volkswagen this is definitely the place to go in Columbus.

Jason and Joey were amazing through the entire car buying process. Explained the ins and outs of the entire vehicle! We are in love with our Volkswagen Atlas and will definitely use AutoNation Volkswagen again!

Very friendly staff. Very welcoming. I was in for oil change and tire rotation service.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Great customer service. They are friendly and great to work with.

Everyone at Volkswagen auto nation was very nice they greet you with a warm and welcome feeling and they're there to walk you through whatever decision you make step-by-step sales clerk the credit manager a all are wonderful people and my experience was more than gratifying I just want everybody to know you want to buy Volkswagen go to AutoNation Volkswagen Columbus Georgia they have the best selection and they are the most kindest people I've met in a long time so thank you and I'm enjoying my new Volkswagen Passat r-line

I completed KBB assessment to receive cash offers for my car. Corresponded online with Chris Herring, in Columbus, about acquiring an appraisal to sale my car. I completed the autonations'online assessment in which I received a "ball park" amount. Chris then reiterated that it's a ball park figure and the amount shown is for a car that is sight unseen so it will be lower. To bring the car in to have an appraisal completed. I mentioned that I live in Albany, 1.5 hrs away, and I am not interested in wasting my time or his. He assured me that my time wouldn't be waisted and the drive would be worth it and then asked me the ball park I am looking to receive which I commented atleast 6k. It's a 2013 civic exl no wrecks, one owner, non smoking, owned free and clear with 139k miles. I arrived and requested to see Chris, and I was Informed he wasn't available. So I gave my information to a young lady that said she would assist me with the appraisal. All in all after 20 to 30 mins she came back with the amount of 5k. I politely declined and showed myself out. A waste of a drive and my time. I will not return nor send business their way. I know my vehicle is worth atleast 7k. Not the type of people I will do business with in the future and I would advise others not to either.

Terrible Customer services.

Service dept was great took care of my car with a since of urgency.

We dropped the car off on Friday night to get the oil changed the transmision flush the fuel filter changed and the front end checked i also told them about the fuel door not opening. they called me and told me i had to pay for the fuel door it was not covered $260.00 dollars to replace i told them not to change the cabin filter or the air filter i would do this. This would be another $120.00 dollars. I called back for the number to the main office so i could complain about the fuel door this car has 40.000 miles and never had an issue with any door on any car i have owned . They called back and said this would be covered because i have been a good customer for your company i said thank you. We picked up the car on Saturday we where told all service was done. They changed my oil with Pennzoil and a oil filter i ask for Castrol this is on the oil cap he told me if i looked at the number on the service ticket it belongs to Castol oil the service ticket says Pennzoil. The next Monday he sent me a text saying the fuel door was in and i need to make an Appt. to have it put on i was told on Saturday the services where all done. He said the other writer did not know about the door issue.

Nice, helpful people who promise good work and fulfill that promise.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

4.0 out of 5 Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Great experience and communications. Dropped the car off with concerns, they immediately troubleshot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

It takes too long with oil change. I got there at 9:00am got out around 12:00pm. It has been normal situation whenever I took my car.

Great experience and communications. Dropped the car off with concerns, they immediately trouble shot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Brought in my Touareg turns out issues were covered under the extended warranty. Everyone was friendly and helpful!!

Outstanding group of people..got me rolling without problem. Much better than any others I've encountered!!

I took my car in for a service. The guy that helped me was Larry. He was honest and upfront about everything. And even though he was only person working, this Saturday, he had nothing but time to assist me.

Email Received: Is vehicle still available? (Received from Autonation VW employee, but not identifying herself as the dealer’s employee.) My reply: Yes Follow up email received: is price negotiable? My reply: A little. Third email received: when can I see the vehicle ? My reply: I’m free tomorrow anytime. Then, Wednesday after 4pm. Do any of those times work for you? Fourth email received: Tomorrow is good. Can we meet at AutoNation Volkswagen Columbus? Around 1. I want it to be looked at by someone I know there before purchasing it. My reply: Sure. 1pm at Columbus Autonation VW. See you then. What is a good cell number to use to reach you? Final email: Autonation VW employee’s cell number. Arrived at dealership at which time employee appeared and started asking me for the vin# and payoff amount. I could tell after she didn’t want to look at my vehicle or drive it that this was a scam. Employee’s name that was given is Iyana Garcia. VERY POOR BUSINESS INTERACTION.

Great experience as I was treated with great respect and courtesy

Purchased a pre-owned Chevrolet Silverado from here. It was one of the better auto purchasing experiences I’ve had. I didn’t feel as if they were pressuring me to buy and they allowed to take the truck home and drive it for a day to decide if it was really what I wanted. Brandon M. and Chris O. were extremely helpful. Definitely recommend.

Great Staff ❤ very helpful and curious.

I was totally satisfied with my service experience on my Jetta and Forest has made it even better. He has wonderful customer service skills and made me trust him completely. Thx sooo very much 4 easing my worries.

The overall experience was decent. The sales guy Andreas was good, he went above and beyond and even delivered paperwork to my house 30 mins away to sign. I was just disappointed they sold me a used vehicle that has supposedly been expected and had some fixes done to it. Well I take it on Thanksgiving vacation trip 3 days later and it leaves me stranded in another state with a 7 yr old battery. It just shows the service dept is lazy they didn't check under the driver's seat to inspect the battery.

Great experience. Forrest was excellent. I will always get my service done at auto nation

I went in for an oil change by appointment and service was prompt. After a thorough inspection, all needs or suggestions for my vehicle were explained to me in detail and their cost. Nice and personal experience.

They have great customer service and sales representatives

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

the treatment we received from Mr. Forrest was incredible. He is the reason I would always come back there.

Worst experience I’ve had at a dealership so far. I came in looking to lease a vehicle TODAY and we were there over and hour and still could not receive a rough estimate on the monthly payment. I have a 660+ credit score and two incomes being married, but they wouldn’t give me rough estimate numbers with a soft pull on my credit like I was promised I could get. Waste of time. I’ve seen many people at other dealerships walk out with a new car in less than an hour and still, many hours later, don’t have even an estimate on numbers without doing a hard inquiry. Either the salesman Chris is not knowledgeable on the process or someone in the process lied and had us sitting there so long waiting on numbers. I went next door and with only a soft inquiry had numbers in less than 10 minutes and they were far more busy. They will waste your time.

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

not to my worst enemy!!! they have done nothing but lie and feed us false hope on the car we had our heart on for our family WHAT A JOKE!!!

Very professional, helpful and knowledgeable. The service people I worked with were efficient and I felt like I had received good information upon which to make decisions.

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

I recently purchased a car from AutoNation Volkswagen Columbus and the service was great. I would highly recommend purchasing your new or used vehicle from AutoNation. Very special shot out to my salesman, Andreaous Williams who was great at assisting me, the Sales Manager Brandon and the Financial Manager Joey who is also a USNavy Retired Veteran. Thank you all so much for your help!

Awesome Job!! Really nice people and they had great customer service

Bryce Duke was very courteous and quickly got my Passat serviced. I would highly recommend AuotNation Volkswagen to my friends and family.

I would recommend going as far out of your way as necessary to avoid dealing with this VW dealer and take your money elsewhere. My boyfriend and I made and appointment and took his car in to have his a/c and wipers looked at. His car is under a bumper to bumper warranty which he paid extra for. The service staff were nice, but said that they couldn't fix the a/c under warranty and then charged more than they said they would for the visit, calling it a "diagnostic fee". The a/c was overfilled, causing further damage, and the horn no longer works after the visit which is a safety issue when driving. When we tried to get the manager to agree to look at and fix the problems that his crew caused and agree that this was under warranty he was too lazy to even look up the warranty and said we would have to bring the car in (which took forever last time with no loaner car and not much to do), with no attempts to make things right. He obviously does not care about his customers or the quality of his work. A very disappointing find in what is supposed to be a great company.

The sale experience was great, the finance team was amazing, but whoever does the title and registration is awful. If I would have known that we would have to jump through hoops to get a tag I would have taken my business elsewhere. Whoever we spoke to had no concern for our situation and wants to send the tag to an address we no longer live at and will not change it to the address we are asking because we have access to it. She states “I have never had to do that.” Not forgetting that we were the ones who had to reach out to the company because we have not received anything. When she spoke with us we told her we have been waiting a month and she said in a rude tone it hasn’t been a month yet, keep in mind it is shy of 5 days of a month, then she proceeded to say she was calling us tomorrow. But if there was an issue and noticed before we should not be the ones to contact the company. Inexperience in a military town with military customers leaves me uncomfortable and in the future I will purchase in my hometown.

I had my oil changed Saturday came home and now I have a big oil spot in my carport. Thought I was just a little spill over woke up Monday with an even bigger spot. Disappointed

The service provided was quick and extremely professional.

My goal was to get my desired car at more than fair market value price. I was not satisfied with pricing locally, so it was necessary for me to broaden my search. I reached out to this dealer. Jerald "David" Westmoreland assisted. He stayed in constant communication, went to work immediately and came back with an offer I couldn't refuse. He then found the car elsewhere and had it driven to the dealership. I couldn't be happier to travel out of state to make this purchase. Well worth it and No pressure! David is friendly, respectful and courteous of my time. I highly recommend this dealer and staff! -Happy 2019 VW Jetta GLI owner!

This is my third interaction with them. Everytime has been disappointing, but this time I brought my vehicle in for 2 issues and they decided to do recall work rather than fix what I needed them to. I'm a month from the last time I brought it in and the original issues are still not resolved and there's been one more issue that happened right after I got my car back. When I would call to check on the status of my car I would never get a clear answer and would often be told that no one is around to answer my questions. Will not be using again and would rather drive to Atlanta to have them do the work for me.

We found a truck online, it appeared to be a good looking vehicle, by the photo, but when we arrived the sale person made us aware that the vehicle on the website, wasn't the actual vehicle for sale, but they that was on the lot, was a piece of junk. Even the salesman said it himself. So why is it up for sale? This could have save me some time, and a hard hit on my credit. Not pleased at all!!!

Great car buying experience.

I will be doing all my business here from now on. Great people and helpful.

Very easy, no haggle,and paperwork was simple. Both our sales man David and our finance closer were very accommodating. It was the best experience my wife and I have ever had at a dealership. Their patients was above and beyond our expectations. Thank you for the experience. The last dealership we had delt with, left us with a horrible experience. Your team changed that for us.

Don’t take your car here for any repair needs. They will straight up lie to you. I took my car to 2 previous shops for AC service and both places confirmed I ZERO leaks in the system confirmed with dye!!! Then I take it to Volkswagen to see if I could get a cheaper quote for compressor solenoid valve replacement. Oh no they stated I had a leak in the condenser somehow and stated that I had no Freon in the system. Keep in mind the previous 2 places I took it to within 2 days stated I had no leaks.... VW quoted me 2300$ to replace the compressor that’s apparently bad and a “leaking” condenser when the other places said it was just the compressor solenoid valve........ don’t come here for an honest repair assessment. They’ll just try to make you replace things you don’t need and lie to you.

I am so impressed with AutoNation Volkswagen. I had great sales lady Jewel and she took great care of us from the time we walked through the door. Also, her manager Brandon was great too. It was a pleasure to do business with these great people. I love my Honda Pilit and could not be happier.

I was going to say great but horrible ! I haven’t even paid my first car note on a vehicle this company assured me was in good shape . For one I was stranded in a vehicle that ran hot not even 5 minutes away from the dealership I was told to call my insurance company to come help in the hot sun I informed them it was not only me but my ONE YEAR OLD DAUGHTER and I couldn’t wait 90 minutes for a tow truck to get there they didn’t even offer to come and get us like I said before not even 5 minutes away they didn’t offer me a loaner or rental that day because they say it was too late then assured me they would call in the morning as soon as they opened about a rental and what was going on with my vehicle... Well I NEVER recieved that call I had to call them to get some bs again about how they would call back in a hour or two again NEVER received a call 4 hours after again I had to call them for them to tell me something I was told that it was only one service person working for the day and they knew nothing about a rental vehicle but they would look into it I’m sure I won’t be receiving another call

Everything was a ok

Waited for over 2 hours just for them to tell me they did not have anyone that knew how to do the recall on my vehicle. If I had another VW dealership I’ll definitely won’t go to this one again.

Got my replacement key in a day!!

Great customer service!

Service department , front desk and service members are provided perfect customer service. Thanks members,

Tracey and Marion provided superb customer service. Tracy gave me great pointers on how to save money and knew a great deal about my vehicle. I went in for an oil change.

I am very disappointed in Auto Nation Dealership and the General Manager Brad. I purchased a brand new 2019 VW Tiguan several months ago while in GA. It had a small ding on the door. We took a picture so they had record. They told me their ding guy wasn’t in that day and that they would get someone in Ohio to fix it for me. I have called and called and called and to this day they have not taken care of this small ding in my passenger side. I am so disappointed.

The fact that I purchased a car there 90 days ago and have only been driving it 60 days and I am basically out of a car at this point and still stuck with a car note and insurance to pay baffles me...The sales man was wonderful but failed to tell me that after I purchased the car that I was pretty much on my own with repairs...When I first purchased the car it took almost 2 weeks to fix what I was told were minor repairs to a light...Then After I drove the car for a couple days the air went out...Truthfully they fixed it but not without me having to push for it to be done... I was told that wasn't in my packet...At that time I thought what do you mean I just baught this car I haven't even driven it for a month...Fast forward to now...I can't even drive this car with out jumping it off and I was told pretty much it's my car there not responsible...And I'm thinking so yall just sold me a pretty piece of Trash... Remember I've only been the owner of this car for 90days and I've only driven it for 2months....I trusted these people...I am a single parent that works 2 jobs & to have to deal with this is upsursde in my Opinion they really need to do better...So No I don't recommend these people...Their all smiles when you walk in the door but I guess it's there job...

These mechanics only know how to replace parts. They can’t even bench test a coil. Even auto zone employees are capable of something that simple. I thought I would be bringing my vehicle to professionals. Extremely let down. AutoNation just wants money. Don’t trust them.

Needs to retrain the service advisors and managers. They openly lie to you saying shop fees are a govt mandated charge 😂 but I could get over that, they also misquoted how much an oil change and fuel filter would be by $70, when I asked for a refund it has now taken 6 days and I have not received it. The worst is I paid in cash, the manager wasn't there and had to approve a refund on a Saturday, then the manager had to send it to the accounting office on Monday. So now it's Friday and I still don't have my money. A different Autonation but they are all the same. Stay away from Autonation they do everything they can to keep your money and you have to jump through 20 hoops to get them to do anything.

Well let's see, I purchased a Audi Q7 20 days ago. It just rolled 25,000 miles on it today as I was in Birmingham. So it broke down on me and it got to watch the tow truck haul it 113 miles to my home..I got to walk 7 blocks in the 90+degree heat to a rental car place so I could get home from the Hospital. You can imagine how happy I am with my purchase and Service...oh the Service manager was supposed to call me "shortly"..hmmm 2 hours later and still no phone call. This is my second purchase from AutoNation...There will not be a 3rd one. Thanks AutoNation. 20 days and I am out of a vehicle...that has to be a record. It almost made it to the 1st payment...WOW.....

I had an 0800 appointment and it took two and a half hours to change a lightbulb and try to find out why my seatbelt sensor continually comes on . The outcome was they never found out.

We have taken our 2014 Beetle to Autonation VW - Columbus, GA on two occasions. The first time was due to the infotainment system changing settings all buy itself, luckily for us the car was still under warranty. The dealer had the car for a few days, during this time they left the doors open, key on, etc...so the battery drained down and needed replaced. THE DEALER CHARGED US for that...and for gasoline consumed on a 45 minute test drive....!!! The second time we took the Beetle in was for a recall for the panoramic sunroof, they had to change out the glass. When we picked the car up there was dirt inside (we thoroughly cleaned the car the day prior) and a technician left some tools on the center console. While I think their actual repair work is competent, I am not overly impressed that the vehicle is returned to us with dirt and tools in it. Nor have I ever forgot about them making us pay for a new battery that THEY ran down to nothing, and also charging us for the gasoline consumed on a test drive for an issue that was covered under warranty. We have bought many new VW's and Audi's over the years, but in the future will be considering other brands.

great service, had to make adjustments to my car and they did what was needed, a bit pricey but very professional, recommend if you need work on your car.

Haven’t had a bad experience yet! Thanks! :)

Very helpful and knowledgeable. No wait time Got me and out in a timely manner.

I wish I could give this place 10 stars. I’ve never in my whole life had a deal better then what they offered me today. I got the max for my trade in and plenty of money off my new vehicle purchase. Very clean facility, friendly family feeling attitudes from Every employee i came across. Special Shout out to my sales manager Brandon and my sales rep Joey for an outstanding experience nobody can touch these guys in Columbus hands down... I wish this place the best and I hope everyone gets the opportunity of a excellent experience that I received today I will Be back again!!!!...AMAZING DEALERSHIP KEEP UP THE GOOD WORK!!

Doc feels are too high

Bryce and advisors will treat you like you dont have common sense until their senses pick up that you do. Then, you start hearing friendly comments. It's all to sway you into doing something redundant towards your issue. Which means they don't necessarily fix the issue.

Very satisfied scheduled service. The service representative was ready for my visit and kept me informed while I waited for my car.

Great helpful and friendly staff. Very helpful when searching for a new or used vehicle.

Make sure to check EVERYTHING (as suppose to) before driving off the lot; they will work with you if need be (transportational wise) but if you have an issue(s) with your ride get with Mr. Bryce! Awesome young man! Need Credit assistance Only $29 this month ($49 next month) FREE Consultation, No Contract nor Hidden Fees I'm ready to assist you!

They forgot to rotate my tires, saying: "customer declined a tire rotation and balance.

Just had a battery replaced, little hang up in the process of a bad battery installed. No faught of the service department. Just took a little while.

Very, very good,, the service was fast,, and the people were so very kind

After two automatic cancellations Zack in the service department was able to get me in.

Would give it a lower review if I could. After buying a vehicle that had “the auto nation promise” on it it turned out to be the biggest hunk of junk. Issues after issues. After less then 2 months of owning it it needed the entire oil system rebuilt. Not to mention they sold me a 6 month 6k warranty for $3000. MY CURRENT HONDA WARRANTY WAS 5 years 56xxx for $2200. I had to get legal assistance to get away from this poor excuse of a dealership. The manager ken or whatever was the rudest & most unfit to lead a circus. Know several other people who have had nothing but issues from this place.

My dad traded his car and got an SUV. Thanks for working with my dad. Good customer service.

Very nice salesman, but the financial manager was hard to deal with. Talked to me like I was a fool. I went in with CASH to buy a Benz and he wouldn't even waive processing fees even though I would have required NO financing. Went down the street and got a great deal on a better Benz and drove away in less than an hour.

Joey and Brandon are the absolute best! They worked with us over 2 days and were so patient. That weekend my husband and I both left with new cars. Would give 10 stars if possible. Go see those guys next time you're looking for a vehicle!

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

I received the recall notice for my drivers side airbag. I called and made an appointment for 3/19. On 3-18, I received a call confirming my appointment. I did not listen to the voice mail indicating that my appointment would be cancelled if I did not call back until much later in the day due to appointments. I received an email canceling my appointment. I rescheduled the appointment for 3/25 at 8:30 am. I received a confirmation phone call on 3/23 during which I spoke to and confirmed my appointment. On 3/25, I awoke at 5:30 a.m. and left my home at 7 am for my RESCHEDULED and CONFIRMED appointment. At 7:50 am, I received a phone call indicating that they did not have the airbag and my appointment was cancelled after I had driven for almost an hour. This is disappointing. I will not return to this dealership and am not purchasing anymore Volkswagens.

I was disappointed that the"minimum required services for warranty" included multiple services that were not actually requires but recommended. Luckily, I spotted the asterisks beside those services that were not required and read the footnote. Not having those performed saved me a couple hundred dollars.

Just had water pump an timing belt change, an coolant leak fixed.took here just to have a couple of lug nuts removed, 5 minutes after leaving car smoking ,overheated, took to my macanhic, said heater core hose appeared to be pulled off, wow, sevicse techs there are on commission, won't ever go bsck

This service department of this Dealership has been the absolute worst to deal with. I dropped my car off on February 12th and was told it'll be checked out by the afternoon of the 13th. I called on the 14th since I had not received a status update and I was told they hadn't looked at it yet. But itll be checked out by Friday. So I called the following Tuesday and at this point I'm no longer even given a date. All I get is "we dont know when we'll get a chance to look at it." This is becoming beyond ridiculous. My insurance company is becoming frustrated at the time its taking to just recieve a repair quote!! Not even to fix the car yet. The service department is also giving VW of America the run around. Today VWoA called me again and I got "the techs out today and nobody has information on your vehicle". It cant be that hard to inform your customer about the status of their car, and instead of setting unrealistic expectations.... let them know itll be a while so they understand.

Very helpful staff. Worked with me to find the perfect used vehicle under my budget.

I have a 2009 EOS. The worst choice ever. Been in the shop since 2015. Check engine problems constantly. Techs do not know how to resolve issues in an acceotable realistic timeframe. My car has been in Auto Nation for 15 weeks. They don't take ur calls. They DONT return ur calls. Excuses one after another. Far beyond professional.

Love it!

Jarrett is WONDERFUL. Everyone here was so very kind and attentive!!!

Long wait time for car. Just got a oil change.

Love my new Atlas, professional staff that really let's you feel at home with no pressure.

Knowledgeable and friendly staff, I always feel comfortable know that my car is in good hands.

Drove an hour and got my car serviced. I pulled in and was greeted with a smile and every individual throughout the entire process was professional and cared. I was there for several hours because my car had several issues and they (Mr.James Robbins) kept me informed the entire time. One of the best car experiences I've had ever. Needless to say an hour drive was worth it.

After having a poor experience at Rivertown GMC, which includes the sales persons lack of vehicle knowledge and desire to sell a vehicle we went straight to AutoNation Volkswagen. David Westmoreland understood our needs and quickly helped us. His professionalism and desire to get us in and out was greatly appreciated!

Just bought my wife a VW Atlas from AutoNation Columbus. Best car buying experience I've ever had. Very professional, knowledgeable, and competitive pricing. Went back and forth with other dealerships and AutoNation Columbus was the only one that could find everything we wanted for the price we wanted to pay. Very pleased with our experience!

Customer Service was horrible this time. After picking up the vehicle, I handed off the vehicle to my wife and daughter. Shortly after my wife called in a very upset manner complaining about a loud bumping sound and the car loosing traction/control. While taking on the phone, the bumping sound was loud enough to hear over the phone. After returning the car to autonation, it became immediately clear that rim bolts were not tightened. It took another couple days to return the car (lost two paid work hours picking the car up the first time, and two paid hours re-picking up the car after the tire incident). Also, my wife and daughters life was in imminant danger due to the service departments negligence. When seeking recompensation for this event, I was only offered 3 oil changes (which is redundant, as I already have oil changes accounted for, from when i purchased the car). I will be seeking further legal actions, to include recommending autonation Volkswagen be put on a banned list for Fort Benning Soldiers. I would not recommend this auto sales location to anyone. I would like to speak with a GM or someone of authority that could remedy this situation.

It’s not Michael doing nothing he service I would appreciate you getting it right

This is the best dealership I have ever experienced and I have experienced many. Awesome sales people, awesome staff in general. I highly recommend Columbus Volkswagon-AutoNation. I'll be back and my family as well.

Too tight in there.

Good place

Service department. Had hoses left unattached and other parts literally fall off while driving away from the service dept. Guys this happened not once but twice and luckily was only at 25 MPH, had control and was able to pull off on the side of the ramp, just before getting onto the interstate.

Great service department, Great customer service experience. Go see Joey McLendon for a great vehicle and experience

Good sales people very nice and good cars

Service department is really laid-back and cool. Parking lot is a bit tight, but good people, and good service.

Nothing hardly in stock and over priced.

Excellent service! Every time that I’ve taken my beetle for service, the staff has been very friendly and helpful.

I love my new Jetta! The folks at AutoNation Volkswagen Columbus went above and beyond to find the perfect car for me!

What I thought was a good buying experience turned out not to be very good at all. After a few weeks of having my 2012 VW Jetta, I start getting text messages from the salesman wanting me to unlock my credit saying that it needed to remain unlocked for about 30 days. Unknowingly, I unlocked it but then begin to question it. If the deal was done and I was to start making payments soon, then why did my credit need to remain unlocked and why was hard inquiries still being made? Well, to make a long story shorter, I texted the salesman to explain this to me and he replied that he'd get the dealership manager to call me the next day. When the manager called, he told me that the deal wasn't set in stone and claimed that the initial finance company dropped me so they had to have me come back in and resign another contract with another finance company with a higher interest rate but for a longer period (66 months instead of 60 months) plus an extra 45 days before my 1st payment would be due. I did sign another contract because I needed the vehicle but not before I got conformation that the new finance company was legit. My advice to everyone out there is to just be vigilant and know your credit and already have a loan in place to buy a vehicle.

My time at AutoNation Volkswagen was great customer service was awesome,when service is needed on my Passat that's where I'll be going ,Thanks AutoNation

I just had my Jetta TDI Recall done and so far I work fine. They did a great job on it.

On my way to visit my daughter and family at Fort Benning I had stopped for gas south of Atlanta, the car started misbehaving. Immediately thought I had gotten bad fuel, then the check engine light came on. Not knowing anybody in the area I opted to have my cat towed to a Volkswagen dealer. My choices were Atlanta or Columbus Georgia. I had really hoped to have the car fixed and back on Saturday but that was impossible, all appointments for Saturday were filled. I was told that the best to hope for was late Monday or Tuesday. I had no choice but to rent a car to get back home to North Carolina. On Tuesday I was called and given the diagnosis, vacuum hose had come off and would need to be replaced as well as the spark plugs which I immediately told them to fix. The cost was very reasonable and repair was complete. I am going ,today to pick up my car and have another visit with my family. These folks could have ripped me off but didn't, for this I am grateful and I would recommend the service department at AutoNation to anyone. Thank you for Everything!

UPDATE: Given the # to contact GM so we'll see what happens. However he told the svc dept he wanted to speak to him and they were to pass the message on. GM has never called him. My son's car is in for service on his 2012 VW CC. Had a diagnostics run on the machine which, from my understanding of the situation, is especially for VW vehicles. Keeps being told they "think" it MIGHT be this problem but after supposedly fixing it, same problem during test drive. Then they "think" it MIGHT be that problem with same results after supposedly fixing it. I don't understand how this expensive diagnostics is run it doesn't show the problem. When called on all the guessing as to the cause of the problem they get very offended about all the part changes but don't seem to have the technical no how to fix it. Called in after several days and he's assured vehicle is ready even when he checked back with them to be sure. I take him in and wait to be sure. He didn't even get to Veteran's Pkwy before same problem crops up. Goes back in to service dept and they decide to try another fix. After waiting for a good while and no fix (they would test drive and same problem) we finally left. He did some online research and saw lots of posts by people having the same problem with this vehicle saying VW can't figure out a fix. This is very discouraging. He is still driving my car because after a week no resolution.

Best service team around!

Had to come pick up some parts for a job I was doing, Shelby the lady at the parts counter, is fantastic!! We were having issues with my CC and she kept trying to figure out what was wrong, eventually we got it to go through. The staff here is hands down the friendliest group I've dealt with and I've come from the AutoNation family from previous employment and they really are next level. I'd highly recommend this place to anyone with a VW.

The staff is truly exceptional. They got my car in at the last minute and serviced it up until closing time. The service person, Bryson, made frequent calls to inform me on the status of my car. He even offered a military discount for my service to our country.

Top notch Service, i had my car towed in after i hit some debris in the road. They replaced my tire and identified that the debris had struck the rear tire as well. I had all 4 tires replaced. Thank you Frankie, Bryce, and the Technican they call "Kid". Great job guys...

Good service, my second visit

Every inspection item checked "O.K." even though my washer fluid was totally out and my tires were not that good. I can't trust their inspection. TPMS warning light in my instrument panel was on right after I picked my car up. It was 50,000 miles service.

Scheduled a appointment on 06/15/2018 at 7:30 am with service department to have ignition switch and cylinder installed. Prior to appointment I informed the department of the current condition that the previous mechanic had left the car in. I called to make sure that the car was there within the set appointment time which was confirmed by service department. I was told that it was a 2 to 3 hours job and it would be at least $85 to $130 to put everything that previous mechanic did not. I did not receive a call from service department again reassuring that the estimated price of the service was in fact correct. On 06/16/2018 I called around lunchtime 12:18 to be exact to see if the services would be complete. I spoke with Jeremy and he confirmed that they were “going to start working on it “, and would call when the service was complete. I did not receive a call back from them informing me of the service and there department closed at 5pm so now I have to wait until Monday 06/18/2018 to see when I will get my car this is very unprofessional on there part.

I just purchased the 3rd Jetta from what is now AutoNation Volkswagon. Previously Carl Gregory VW. Shopping experience was good. Handled quickly. The car I wanted was out of town. They found it and had it delivered as promised. I dealt with Joey McClendon. It's just nature of the beast but I don't like the high turnover in the car sales business.

Complete garbage dealership.. Didn't know service policy. Car was over one hour late into service. Second time of rude and inept service. Never again going back.

For all you guys at Ft. Benning, IMSOs this place is great! They have one of the best customers services that i have experienced in my life. Jarrett and Nate, the manager will find something that fills your needs and budget!

I

I was interested in a vehicle but no one ever came out to see me. After 25 minutes, I gave up and went to another dealership.

Fast honest service

Don't get your hopes up here. "2 days" means a "a week and a half".

I am so glad we had the pleasure of dealing with AutoNation for this car purchase. From the moment we got there to look around, Jessica was relatable and made us feel comfortable. She helped me find exactly what i was looking for and for a great deal. I really appreciated her honesty and opinion during the process. Everything went smoothly from start to finish and if we had to buy again, i would definitely be coming back here for quick, reliable service.

Awsome and friendly service every time

Jessica Smith is wonderful and amazing!!! She found the car I wanted!!! She went beyond her job!!! I really appreciate her!!! Thank u for everything Jessica!!!

Found me the car i wanted gave me the best prices everyone was great

I took my car here for the first time for an oil change and tire rotation/balance on Saturday. Almost 2 hours passed when the service coordinator came out and asked if I had trouble with my ignition because a pin had come out of my key fob. I made an off-comment about how I was the only one who could turn my car off. I was then told they had to find a new fob and it was hooked up to the computer to be reprogrammed and it shouldn't be too much longer. Almost another hour later, I was told that I was ready to go. I paid for my service and left. Not even 10 minutes down the freeway and the key fob falls off my key onto the floor. I call the service dept and the gentleman tells me, oh yeah, I forgot to show you how to work that. I turn around and head back to the dealership. I was told they couldn't fix it and that I just had to put the fob on the key and turn it. I was sent on my way with 3 things: the key, the separate/broken fob, and a pair of needle-nose pliers to get the key out of the ignition. The next morning, Sunday, I went to get groceries. After parking my car, the key fob breaks more and just spins around the key. I try for 10 minutes to turn the key using the needle-nose pliers and the key absolutely will not budge. I called the dealership and spoke at length with the finance officer, Brandon. He told me to drive up there and he'd try to help. I live an hour from the dealership so I've now made 2 trips in 2 days. On my drive up, my low tire pressure light comes on (I had a tire rotation/balance the day before). When I get back to the dealership, even their own employee can't get the key to turn and the car to shut off. He ends up having to pull the fuse for the fuel pump. They loan me a car and I leave my car at the dealership. On Monday after work, I start to drive up to Columbus, and something tells me to call before I do. I was told that they didn't do anything to fix my key and fob and that it was still in the same shape it was on Saturday. Which means, that I was going to have to use needle-nose pliers (which didn't work before) to get my key out of the ignition. I ended up being transferred to the parts department when I asked how much a key was. A very nice woman by the name of Tonya did her best to help me, even though there was really nothing she could do. She said to keep the loaner car until I got the spare key being mailed to me from an out of state family member. She said she'd also speak with the GM on Tuesday. By 2pm on Tuesday, I hadn't heard from her, so I called the dealership back and left a message. Shortly after that, Tonya called and left me a message saying the service manager would be calling me. By the time I left work, no one had returned my call, so I called him. After a lengthy discussion in which the random comment I made about being the only one who could turn my car off (although that's not actually true as the dealership in SC where I just moved from had no trouble and the employee at a hitch company that just put a hitch on my car less than 2 weeks ago had no problem turning my car on or off) was continuously brought up as to the reason why THE SERVICE DEPARTMENT broke my key, I was finally told that they would order a replacement key for me. All I know is when I arrived at the dealership, my key worked perfectly fine. It wasn't loose or bent (although during the lengthy phone conversation with the service manager, I was told it was), and I had NO difficulty getting my car to turn off or on. If not for the fact that they finally decided to replace the key THEY broke, I would have given this dealership 1 star. I'm glad I'm only in the area for a short time due to work. I wouldn't take my car back to AutoNation again.

The team at this dealership are top notch! They truly understand teamwork and how to treat customers! I usually hate the car shopping and buying process, but not with this team! Jody was the best car sales person I’ve ever had! Give her a call for your next car-new or used, local or nationwide, she’ll find it and get you exactly what you want!

Purchased my 2012 GTI last January from Autonation Volkswagen. The sales people are fantastic and went through every hoop possible to make my experience great. The service department is very knowledgeable and they will take the absolute best care for your vehicle. Turnaround time might not be your run-of-the-mill lube shop but you get the quality you pay for. They always have a great selection of vehicles on the lot and it is always a pleasure to stop by.

I luv Vdub

joey is an amazing person at autonation Volkswagen he's not like other salesman he's very truthful and helpful I've been a hard customer for him but he kept his cool and finally got me a car I love. Definitely recommend going to him. He WILL find the car you want.

The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.

Without going into detail they went out of there way to help me they where great thank y'all so much I wish I would have purchased my vw through y'all but anyways highly recommended

Great service department ! These guys go out of the way to make everything perfect. Thank you for taking such good care of my wife’s Passat wagon.

I dealt with great people. Honest and up front type of folks.

Joey Mclendon spent several hours working with us to help find a car that was best for the meds of my family. He never showed anything but patience and empathy, and simpley “wanted us to leave happy.” The entire staff there treated us with dignity and respect. We laughed throughout our entire experience. I will definitely be purchasing another car from him again in the near future.

Awesome service department will definitely be back.

Experience was great Krista, Grant, and Mr. King was great. Very professional and courteous. The finance dept. Was very awesome, i had to put my car in the shop today. It started off bumpy, but I finally got a loaner vehicle.

I wouldn't even give this place 1 star. The salesman we dealt with was sleezy as could be, and ruined the entire establishment for us. We drove almost 2 hours to see a vehicle that we were told would be held for us. We show up to find out that he's already on a test drive with someone, in the car that was supposed to be held. Then he had the audacity to say if you sign the paperwork before she does (with out us test driving it first) that we get the car. Because she's "between vehicles" so she won't have a choice. That is the dirtiest thing a salesman can do to someone. We declined doing that to her, obviously. So then we were told he has other vehicles he can bring in from their other dealerships, but we have to sign paperwork stating that we would purchase the car beforehand. All that said I wouldn't buy a car from Riley Grant if my life depended on it, maybe they have better sales people, but we weren't sticking around to find out.

I'm remote in TX and sent my College age daughter there. They took great care of her and communicated well with me. I was treated fairly and they quickly fixed the problem at a good price.

Buying a car from out of state is stressful. But these guys made it super easy! I talked to Joey and told him what I was looking for in a new vehicle and within the same day I received a phone call back with exactly what I was looking for and then some. Once I drove down to the dealership everyone was extremely helpful and I took my new car home the same day. Thanks Joey, Kameron, Nate, and Brandon for your help in making this a smooth, fun and friendly process!!

Service was awesome. Customer service was awesome too! I got all my questions answered, employees are very knowledgeable. Will definitely go back for any other help i need, or recommend this spot. I really appreciate the courtesy car wash and vac. My car REALLY needed it, thanks guys!

Ever since I've got my Volkswagen I've always come here and I've never had an issue they've always made things right and I'm happy to continue coming

Good service. Got me running good

Purchasing my wife's new car turned be a pleasant experience, although at first I was concerned because no one would return our call initially. I had requested a call from the sales chat online for a representative to call me three times. The third time was a charm. I was also upset that we had an appointment to look at a vehicle that wasn't even on their lot It was somewhere else in South Columbus. The new sales person Clayton showed us some other cars and everything turned out to be just fine.

Totally hate it from the start I don’t know how they did that but I walked out there doors with a vehicle with papers on my hand and sign had the car for 2 month and then they told me that I had to bring it back and pick another vehicle . Apparently what I make is not the figure they wanted but should you have seen that from the beginning???? I took my pay stubs and still told me that’s ok you can come out with a vehicle 😡 In between all this mess I took like 5 trip to drop off bank paper, job information, more bank papers and more information about who and where I work for ??😡 I gave them all my information from day one , they keep lossing my information and ask me to resend the papers again 😡 Ok now the vehicle I have now needed alignment and new tires and of course had to wait who knows how long and still waiting for tires and alignment 😡. A total mess , no ethics. no morals, inresponaibles , unprofessionals. 😡PLEASE DO NOT GO TO THIS PLACE , DONT LEAVE UNTIL YOU ARE SURE AND HAVED TALK TO YOUR FINANCIAL FIRST . EVEN IF THEY GIVE YOU THE CONTRACT AND EVEN IF YOU SIGN .

the staff was helpful kameron did everything he could to help and got me out off my old car and into a new jetta great mpg

Car was damaged by clean up crew prepping the car for pickup by us. The price of the car was reduced appropriately for us to have the repairs done. We drove 4+ hours to get the car and prior to that the staff was very helpful and accommodating in sending pictures and info about the car. Josephine, Cameron and Brandon were especially helpful. My husband is very happy with his car.

Service Department - The service manager (Frankie) is excellent. We purchased a certified pre-owned Passat from Heritage VW in Atlanta. On the drive home from Heritage, we noticed the brakes shook. It took 3 DAYS just to talk to someone at Heritage who could authorize the work that needed to be done. Finally, they said they wouldn't pay Autonation to do the work. Autonation wanted to do a complete brake job (this is industry standard for the issue we had) but Heritage only wanted to do only half the job (just rotors without pads). They wanted us to drive BACK up to Atlanta (on bad breaks and my wife is pregnant) so that they can save a few bucks and do (half) the work themselves. Frankie talked to us multiple times on the phone and apologized for Heritage VW's lack of professionalism. Finally, Frankie decided to do the work because he felt like we shouldn't have to deal with all of this. He had our car fixed and is now dealing with the nightmare Heritage VW on our behalf. Automation really did not have to do this. They still were well within their rights to not do the work because they did not have payment authorization from Heritage. Despite all that, they went to bat for us to prove their exellent service. Obviously we would never return to Heritage because of this experience. The good news is that we found an EXCELLENT service department in Automation VW Columbus. They have earned lifetime customers out of us for excellent customer service and top-notch repair procedures that do not cut any corners.

This place suck you should never get your car from here. The manager is the rudest person I've ever met. He was so disrespectful when I was trying to buy my car. He would just sit there on his phone when I would ask him something about a car I really wanted. Then he accepted my offer I offered two days before then when I get there he adds another $2500 dollars on top of my offer due to some " mantiece". But when I asked him what mantiece he just nodded his head. I'm not sure how even still has a job there.

Very courteous and professional salespeople.Great experience.Manager Nathaniel king was very helpful.

Don't waste your time just go to Montgomery. Fast talking liars work here. More specifically, Bryce. His manager made a shady attempt to resolve the issue by offering his "word" that I could return to any AutoNation and get my battery replaced for free. No contract. Nothing. Yea right. Stay away from this place.

They go above and beyond for you. Great customer service and wonderful experience!

Great service department and the staff is very friendly. They are under new management and wow what a difference it is for the better. They truly care about you .

The sales staff did an excellent job working out a deal for me. I had been stuck in my deteriorating mini for 2 years due to me rebuilding my credit and couldn't find anyone to make something happen for me not even my credit union. Somehow they did and I'm driving a 17 Jetta tsi. I've had the car two weeks now and drive it quite a bit since I work 40 minutes from where I live. The drive is good and the gas mileage is even better. It's the perfect a- b car I was looking for and the bonus features that come standard are pretty nice.

I had a great experience getting my Certified Preowned Passat. Go see Whitley Acre if you're looking for someone you can trust when purchasing a car.

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Quick swift in for inspection was helpful

Disappointing experience with service. Make sure you ask very clear questions about what the charges will be before work begins. 1) I called and asked ahead of time what the cost would be for an oil change service for my specific vehicle and was told $89. I guess it's my fault for assuming that the filter and oil were included in this price. Bill ended up at $120. 2) The service rep "slipped" a tire rotation in on me. I showed saying I'm here for an oil change and lube. His response was "Ok, we got you setup for an oil change, lube, and tire rotation." Again, my fault for thinking I could trust them to not slip something in on me like that. At pickup the service manager immediately had that charge removed when I protested (which was good), but not something that should have even been an issue. From what I can tell, it seems the mechanics are knowledgeable and do good work, just be very clear on the work to be done and the costs ahead of time.

I highly recommend Autonation VW for your service needs. They are very fast and professional. I have own three VW and always used this location for my service needs. Bryce was excellent!

Thank you for contacting me. I was very much interested in purchasing a reliable vehicle to use for daily transportation to and from work in Macon County. I am a divorced mother of 3 in the process of rebuilding my life and finances. In 2016, I took a chance on purchasing a 2004 Volkswagen Jetta from the Auburn location. It was the right price, good for my budget at the time!!! However, 4 months later the true condition of the car began to show!!! The fuel pump, tires and transmission, etc. all needed replacing and the car would not operate in reverse. My daughter and I drove the vehicle for months not being able to reverse. The car is now being serviced in Columbus under the vehicle protection plan. They have located a used transmission guaranteed for only 13 months. VW Columbus took 30 days to diagnosis and replace my transmission and tires. Since picking it up on May 6 the car shut off twice. I called Emergency Roadside Assist. The only choice given was to have it towed, once again to Columbus. No!!!! I originally had the vehicle towed to the Auburn Autonation for repairs. After my car being in their possession for a few days, I was told they did not have the proper tools to change the tires on a 2004 VW so they recommended that I have it towed to the Columbus Autonation???????? I had no idea the tires needed a special key to be removed; however the car was sold without it. At the time of purchase, I asked the salesman his opinion of the vehicle. He looked me in the face and stated, "like I tell everyone else, if you purchase this vehicle and drive off the lot and it breaks into two pieces, you will just have a car in two pieces". Geeze!!! Auburn Autonation offered me $1,000 trade in value!!!! The payoff value of the car is $6,000!!!!! So, I guess I'm stuck with a "LEMON" for now!!!! Bryce at VW Columbus location did his job there are no complaints with him. Lesson learned: Trust God from the START!!!!

Took my car in for an oil change. Great service. Fast and all the workers were very kind and helpful

My actual experience the day of service was excellent. Auto Nation VW was easy to find. The service was warranted, etc. The manager was courteous and professional. The car was there to be "checked out" before a long trip north. On the last leg of the trip, I had all sorts of vehicle "warnings" from the dashboard. After starting the car, it alarmed for low coolant, then no oil pressure, then something else. I turned off the car, let it sit and restarted. No more alarms...for the last 175 miles. However, the radio-media center acted in a bizarre manner, asking me all sorts of input questions from a screen I've never ever seen. I will take to dealer here in the North and have it checked before I drive much more.

Believe this... put a deposit down on a car , drove 4 hrs , and they sold it 10 minutes before I got there.. Thanks Autonation Columbus. Thanks to Daryl and crew for wasting my family's Saturday..

Very happy with my new 2017 Passat R- Line. Everyone at Auto NATION Volkswagen was very knowledgeable and helpful.

Definitely took care of me!

Great service!!! Dustin has went above and beyond to get my car taken care of!

Super great folks to deal with. They were kind and patient and made me feel quite happy with my deal! I highly recommend them!

Got a great salesperson and awesome finance experience however, management is arrogant no communication between departments and once the sale is done your're on your own.

Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no help. Buy here if you want to pay them to handle your tags but want to really do it yourself

AutoNation Volkswagen really helped us with our Jetta! They recently completed thousands of dollars worth of work on the car (thankfully under warranty). Dustin couldn't have been more friendly throughout the process. When all was said and done, he coordinated with me a good time to drive the car back to our house. This was hugely helpful as my husband was overseas at the time so it saved me an extra headache. Above and beyond in my opinion. I'd go back in a heartbeat!

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

I came in to look for a specific type of car. They had been emailing me constantly about cars they had on the lot. I told them I was looking for a very specific type of car and all they wanted to do was get you onsite and into a loan. I finally did come and look and found a car I fell in love with. I didn't. Want to make an impulsive buy so I told the car sales man I wanted to go home and sleep on it. Instead he tells my male friend, "what is it going to take to get you to take this home today"? Firstly. I'm the one purchasing the car. It's my credit and down payment. When he finally realized I was going to go home and do research he unwillingly made an appointment. I was sick the next day, which was a Sunday. I emailed and callled several times during the week to reschedule the appointment. The car sales Man I thought I was trying to buy a car from never called me back. Finally the next day I was off to go process paperwork and spend all day on a car lot, I called the dealership. Was finally able to speak to a sales rep 15 minutes after they open , because everyone who did answer the phone in the "sales dept" couldn't help me and told me to call back. When I spoke to the sales rep I was told the car was sold and the car sales man was out. I called for a week and no one could have told me this? That the sales rep was going to be out or the car sold. Then the rep told me that he'd get me j to something if I came into day. I am not a typical car buyer. I research the car and I want to know what I'm getting into. Not just stuck with something I might grow to like. Instead I drove 2 hours to kennesaw ga to JIm Ellis VW. Was treated with respect and courtesy. They were able to answer any questions I asked. I ended up selecting a car double the price I was going to intislky spend due to their customer service and finding a new model with all the upgrades I wanted. Do not go to autonation. We were told they don't work for commission, however the sales rep did not address me, and instead the male friend not there to buy a car. They gave me the run around and did not follow through once. The two hour drive was worth it.

Very friendly and welcoming staff! They got right to me and immediately started on my beetle as soon as I arrived. My car detail was great!

Very courteous, exceptionally educated staff. There were two recalls on my car and the mechanic would not stop working until everything was complete.

DO NOT BUY A CAR FROM HERE!!!!! I bought 2008 Volkswagen R32 from here back in September and I and I can’t believe the nightmare I have gone through and still am. Just to be clear my sales man Nathan was great I was happy to work with him and none of this is his fault. My problem is with the dealership its self and the way I’ve been treated after buying the car. I live out of state and I was looking to buy my dream car the best R32 I could find was at this dealer ship unfortunately. Long story short after the temp tags expirer and the nightmare to get the car refinance due to a big mistake with a bank they work with so the bank turned down the deal two weeks later of me having the car. I’ve paid over $14k for this car and they give me a useless key that was broken in half and the driver’s side door latch was broken and they did not tell me about it, so I paid over $300 for a new key at my local VW dealer and can’t even lock the car because of the broken door latch, A WORKING KEY AND A WORKING DOOR LATCH ARE BASIC THINGS THAT SHOULD COME WITH A CAR!!! It’s almost the new year and I still don’t have my tags and every time I asked them about it they would say that they would get back with me and never did. So I finally got in contact with someone in charge and they sent the info and a check to my DMV so I can finally get my license plate and drive my car. The DMV tells me that the dealership did not add up the money right and I have to pay $144.70 to have my license plate, I don’t have that kind of money right now and should not have to pay it after paying over $14K for the car and waiting so long. The car sits in my drive way and cannot drive it because of no tags and how irresponsible and disrespectful this dealership has been. Please don’t buy a car from here unless you want to be viewed as a worthless and have your hard earned money taken from you so can be left with nothing.

Salesman James was the best part of experience. Thought we had price we specifically stated when we walked in but ended up paying much more with "add-ons". Bought vehicle in July and have had numerous problems with it. Took it to service department and "nothing found wrong". Two days later took it to Auto Zone and that particular problem was diagnosed immediately and fixed. About 1-2 weeks later, began having other issues. Took it to reputable mechanic and he discovered oil leak and repaired it. Ran code check for check engine light that remains on and found that intake manifold needs to be replaced. Apparently my vehicle was recalled previously for issues relating to this but, of course, it isn't under warranty. Seems like VW could have informed us of this issue but they didn't. Needless to say, I WON'T be using AutoNation VW service department ever again!

I went to AutoNation to get my free oil change today, I was treated so unfairly. After waiting for over an hour, a service rep comes to tell me my oil change was not free. I had to wait over an hour to be told that?? I advised them of what I was told and he asked for my paperwork from when I first purchased my car. Who carries that around with them on a day to day basis? So I was upset and left. Needless to say, they did not change my oil. I then called the service area and Jennifer(or Jessi) whoever she was, took the call from a salesman and was the rudest, nastiest, most disrespectful person I have ever dealt with in customer service. How someone could not honor what their sales reps are advising is dishonorable. She cut me off while I was speaking and kept saying, alright, alright in a derogatory tone. Also kept saying, I apologize you feel that way. That is a half sided apology. This was by far the worst customer service ever. This behavior and treatment was unacceptable.

Great service during my visit. No one wants to go to the dealer for service but the service manager Frank made it less painful and let me know what was needed for my repair as well as suggested services to maintain my GTI at peak performance. Frank is a true Volkswagen fan and very knowledgeable about all models of VW. I'd highly recommend seeing him for any issues you might have.

The staff is extremely helpful and courteous. Definitely will be returning.

I had an excellent experience. This was the quickest service I've had when purchasing a vehicle.

Easy, well done, fast. I was impressed. Thanks

I came to AutoNation to ask if their service department had time to replace my headlight which my car reported was not functioning. I received immediate service and good news. The headlight's connection was all that needed attention done at no charge. Delighted I made an appointment for the 95,000 mile service. I feel confident I have people who are competent and ethical.

AN Volkswagen of Columbus worked with me very well. They did their best to get me into the car that I wanted! You know, my credit isn't the best and they worked with me and got me a good deal where I was t paying super over priced. I'd recommend them to anyone who does t like the typical dealership, as well as anyone looking for a new vehicle.

I needed a lug nut key to get my tires off. I came in on a Saturday near closing time and the service and speed were excellent. Frankie welcomed me and within a half hour replaced the lug nuts for me. I really appreciated his attitude despite coming in near the end of his day.

I have just moved to the Columbus area about a month ago and one of my highest priorities was to locate a VW dealership for my 2012 Jetta. I found AutoNation in the nick of time. I had to have my low-beam headlight on the passenger's side replaced and the air pressure in my tires checked. I went into the dealership to make an appointment, but to my surprise, I was able to have my vehicle worked on almost immediately. I want to thank AutoNation VW for their excellent service and wanting to know about my experience. God bless the team!

overall good experience with sim Thomas, enjoying the jetta, my daughter loves it, we would do it all over again

I had a great experience at Autonation Volkswagen. The staff was very courteous and knowledgeable. They repaired my Jetta and I'm back on the road. Great service department. Will most definitely be returning.

new name, wasnt expecting it, but i broke something on my VW CC and they repaired quick and great price and awesome service

Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.

The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!

Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend

These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.

Easy day. 1 hour. Great people. Perfect truck. EXLNT price. Sim was awesome

The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.

Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.

We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.

Great group of people have been working here since I bought my Jetta TDI in 2012. Always glad to do business with them.