Recent Reviews from AutoNation Volkswagen Columbus

Was informed on everything that was done and needed to be done. Matthew was the best!

My service tech was the absolute best that anyone could ask for. He was on top of things and in an expeditious manner as for me to not have to sit and wait all day. All recalls were done while waiting and everything asked for was done. He kept me on top of what was going on at all times.

They were really helpful and didn’t give up. I went in for one car and didn’t try to steer me into looking into anything else. My time was well spent. Love my new truck.

I'm very glad that I visit the dealership they was helpful, my salesman was the best we went through so many cars trying to find the right one for me I think I got a great deal on my new vehicle I love my salesman he's very nice friendly and very very patient and we sat down we looked at so many cars he listened to what I like what I dislike what I wanted what I didn't want it and I really do appreciate the whole stuff..the supervisor, the salesman all of them was very nice and I recommend anyone that I know to shop with them...thank you?

Brandon who works in the service dept. was great! He was nice and professional. This place did a good job on my mom's car.

I just bought a Volkswagen Taos. Allison and Robert were so knowledgeable and got me into the car that I wanted!

We worked with Ben and Lonnie and was a great experience. Not pushy, let us do the talking so that they could better understood our situation, and worked with us to get what we wanted….no haggling, no extra “hidden” fees, just a great experience. When we are in a need to purchase a new car again, we will definitely start with VW of Columbus since it was such an easy buying experience.

The staff are so friendly and helpful, I will buy again in the future.

EDIT:just bought our second vehicle from them as a result of the exceptional service from our first purchase. Needless to say the service was on par with, if not better, than the first time. Richard was an absolute legend with upfront, no BS, numbers and brought a friendly personality along with it. Couldn’t be happier. Overall impressed with selection and the professionalism of Robinson (Robby). Right out of the gate he was friendly, down to earth, and didn’t push us into anything. Instead the experience was almost like being catered to opposed to haggled with. Thank you!

Decent experience, my problem was more so with service but they made it right, hopefully.

Great experience a lot of positive energy just great salespeople all around a wonderful experience

They always take care of my atlas, I have no complaints, thank you

Nice folks, did a good job.

Friendly, courteous, and professional. A pleasure to work with.

Knew my service appt would be at least an hour-and-a-half; so, I took a book, newspaper, & its puzzles. Was grateful to know bottled water was provided (for free) for guests as my own was drunk up in no time. I appreciate this long-lived VW location, having bought cars there for decades. The staff, through the YEARS, have always been courteous, gracious, and willing to do anything to help me? LHB 6/09/2022

They did a great job with our Tiguan. They replaced a few parts under warranty with quick approval from the service manager. Very easy to work with and I'm always confident in the repairs they make.

I came in for standard service and also received a few recommended services as well. The staff upon entry was very friendly and informative of what the services were for and upfront about prices. Overall great service experience.

Hands down the best experience I have ever had at a dealership. Mallory was amazing when purchasing. Brandon was awesome with service and Frankey has the BEST ethic!!! I highly recommend these guys to anyone!

Great experience with the service department. Every time I have visited this location, I have received outstanding customer service.

I highly recommend everyone here! I bought a truck from them as a surprise for my husband on our anniversary and EVERYONE worked w me to surprise him! It was one of the BEST experiences I have ever had!

So thankful for Markcus. He really took his time helping me find my fabulous beautiful suv.

Got my Jetta GLI from this dealership 2 years ago and I’ve been going for service there ever since. Never had any issues, they have a great staff and commendable hospitality.

Friendly, helpful service!

When I arrived, there was a lot of people in line, so I thought it would take hours before my turn. But, they worked fast and hard, and was able to get all of us out in 2 hours! Good, fast service. My go to to get my car fixed

Staff was friendly and helpful as always. The new service writer, Mathew, did a very good job along with the Service Manager.

My salesman Markus was attentive to my needs. He listened to what I said I was looking for (budget and car size) and took me directly to those type of vehicles. The dealership didn't have the inventory on hand so I went shopping elsewhere. The GM personally called me back after giving him feedback and worked with me 1:1 to find a car. Lonnie was extremely professional and was able to place me in a vechile within my budget. Lonnie also gave me a personal walkthrough of my vehicle and gave me pointers on the correct way to adjust my side view mirrors. Who knew all these years I had my mirrors in the wrong position. I greatly appreciated the pointers. The finance associate David, was respectful and explained the paperwork thoroughly. When the insurance company called to inform me they were waiting on corrected paperwork from the dealership I reached out to Markus immediately. He followed up with the finance department in a timely manner and the issue was resolved quickly. Markus also introduced me to the service department (all associates and the manager). I asked a question to one of the agents regarding my AC and he took a look at my car immediately and gave me details on how my AC unit works. Overall, my experience at this dealership was great. Only reason for not giving 5 stars was due to the snafu with the inventory on my first visit. However, the GM Lonnie made it right. I'm happy with my 2022 Taos!

Like always the service is great the technician who works on your cars are awesome and very smart take you for a test drive along with you to ask you what was the problem was were you hearing also send you videos of what was the diagnostics Brandon and the other service managers are great please keep up the great job and support your local military and law-enforcement personnel!!!!

Amazing fast service my car is back in perfect condition

***Updated*** ***2 Reviews*** 1st Review: Had an appointment to get an oil change at 2:30 pm. Dropped off the vehicle 15 mins early. I called the service department 1 hour before they closed (they close at 7:00 pm) to get an update as I had received no update so far. Nobody answered. I waited 10 more minutes and called again, still no answer, I left a voicemail the 2nd time. 30 mins before they closed I drive to the dealership to get either an update or to retrieve my vehicle. As I pulled up, it was evident they had not moved it from the spot I parked it. Walked in and spoke to the service manager, (the only person around) who informed me it had not been touched. He never asked if I wanted to reschedule, didn’t offer to make it right in any way, shape, or form. Whispered an apology before he moved the vehicle to make it easier to drive away. Waited over 4 hours for nothing. 2nd Review: After our initial unfortunate experience, we still needed our vehicle serviced and decided to try again. I was contacted by a gentleman named Matthew who apologized profusely for the error and said to bring the vehicle in anytime and he would make it right. When we brought in the vehicle the 2nd time, our oil change was free, and all the services, (oil change, tire rotation, and balance) were completed in about 90 minutes. I gave them 1 star for the first attempt, and will give them 5 for the second experience. Average of 3.

It was a great experience. The sales associate was very knowable and helpful

I rate customer Service a 5 out of 5, He went above and beyond to assist me with my needs.

Service was great, prompt, and an overall pleasant experience. I love my Taos and have been pleased with each experience at the dealership.

Terrible experience with the GM, Laurin Hanna. I worked with Ben, a salesman on an incoming Golf R and Richard Stodhill, Sales Manager. Ben said they were selling $5k over sticker when I called. I told him I'd think about it. A couple hours later I received a written quote from the Richard, the Sales Manager. Some expensive "packs" were added. I assumed that to be the mark-up rather than $5k. Shortly afterwards, Richard called and apologized. He said to compensate for the hassle he'd reduce the mark-up to $3,000. I said ok and paid a deposit. Today, Richard called at 7 am! I was asleep. He left no message. He called again stating the Ms. Hanna refused to honor the agreement! So unprofessional and disrepectful. What crappy customer service! I told them to keep it. I'm upset and have never been treated like this at any dealership - and I've purchased many new cars over the years. I do NOT recommend AutoNation VW Columbus GA!

Terrible experience with Sales Manager. Worked with Ben, a salesman on an incoming Golf R. He said they were selling $5k over sticker. I told him I'd think about it. A couple hours later I received a written quote from the Sales Manager. Some expensive "packs" were added. I assumed that to the mark-up. Shortly afterwards, the Manager called and apologized. He said to compensate for the hassle he'd reduce the mark-up to $3,000. I said ok and paid a deposit. Today, he called at 7 am! I was asleep. He left no message. He called again stating the GM refused to sell it. So unprofessional and such crappy customer service! I told them to keep it. I'm upset and have never been treated like this at any BMW, Mercedes, or Lexus dealership. I do NOT recommend AutoNation!

I called in a week before I came to the dealership to schedule an appointment. They were very helpful with the process and also told me they would keep me updated on the vehicle status. When I arrived they greeted me and automatically showed me the vehicle. I looked at it and then proceeded to test ride. I went through the list of things I wanted to look and hear for throughout my checklist and the sales rep (Ben) was very patient throughout the whole process. We arrived back at the dealership and I was asked how I felt about the vehicle. I was overall satisfied with everything I saw. The car was in excellent condition and I was highly surprised. I was looking for a while for a vehicle and that one was the best so far that met all my requirements. The financial rep made the whole process smooth and easy as well. Everyone was great overall. I would definitely recommend and would buy again.

Mr. Hammonds was absolutely personable and professional. On Saturday when I saw the car, he saw me pull up and waited... which i loved; the ability to just look. He did NOT come to me like flies on shhhh. He only came over when I had a question. After that it was a wrap. We talked, my wife test drove it on Monday, I test drive it Monday afternoon and purchased it. He then checked up on us a couple days later. This was the 2nd vehicle I bought from VW Autonation and it was a pleasant experience once again.

I love the time and care that AutoNation VW takes to ensure that everything is done correctly on my Beetle. I did not purchase my car from them, but they are the only ones that I trust to complete the maintenance on it. I highly recommend them.

Too much to provide. I am satisfied with my purchase but had to make too many trips to fix issues!

Was impressed with their friendly and efficient staff.

The service advisor, Brandon Dumas, was a pleasure to work with. He kept me updated on the status of the repairs and took time to explain the repairs in detail, which I appreciate.

Service team went above and beyond and didn't break my wallet, at the same time. Got quality results. Thanks for tightening sway bar fellas.

Great experience. I had a situation where my car had a leak, and we needed to go out of town. They worked me in even though they were very busy. It’s going to take a few days to fix, but they are taking care of me and putting me in a rental. Nice people. I’ll be back

Imagine being in a building full of testosterone (for the lack of a better word), separated by glass partitions, with absolutely no regard for privacy to discuss FINANCES, OR THE LACK THEREOF, CREDIT REPORTS, IDENTITY THEFT ISSUES, ETC. For a FULL THREE HOURS!!!!!! THEN, TEST DRIVE A CAR OVERNIGHT AND HAVE TWO SALESMAN COME TO YOUR HOUSE PICK UP THE CAR ONLY TO HAVE A KEY THROWING, VICIOUS LANGUAGE ALTERCATION IN FRONT OF YOUR HOUSE ALLL BECAUSE NEITHER ONE OF THEM WANT TO DRIVE THE ITTY BITTY RIO.

I have always had good experiences with Autonation Volkswagen. Matthew is a great service rep. Got my vehicle in quickly and was ready for pickup on time.

Great customer service. Always very friendly and willing to go above and beyond for customer satisfaction.

Wonderful service today for an oil change and tire rotation. The young man that handled my car was super nice and kept me informed. Very good customer service from Brandon.

Upon arrival I was greeted with good customer service and didn't have to wait long for my vehicle to be serviced.

The staff was very friendly but disorganized. I had difficulty connecting with the staff once leaving the dealership due to POOR telephone service ( telephone prompts were repeated resulting in NO connection with staff at times which was very frustrating. There were other issues however the staff was helpful in correcting them.

Run. Run far, run fast. I don't even know where to begin on how horrendous my experiences with AutoNation VW of Columbus have been. I have purchased over 160 cars so far in my 45 years of driving. Never have I been subject to worse customer service (on the sales side, mind you, the service side, though the visits excessive, was great). This was the worst car buying experience of my lifetime. In late December 2021, I purchased a very sharp-looking, clean 2017 Tiguan. It was exactly what I wanted. A small SUV with a panoramic sunroof, Apple Car Play, and all-wheel drive. And the price was very reasonable. Within 100 miles - about 2 weeks later (I have a 1 mile commute) I noticed some oil drops on the garage floor, so I took it to the service department. Within an hour I got a call from sales asking me if I'd given any thought to trading it. Really? Then service called and said they found the leak, a seal on a turbo wastegate valve, and they would repair it for only $1600.00. Nay, nay said I. You sold me this as a "Certified" pre-owned with a 4-month warranty. "Well, it's not in the system". So of course the warranty company pushed back on the claim, as the policy for the warranty wasn't activated. After a little over a week and a visit from the insurance adjuster, they were able to put me into the first of 4 loaner cars. 2 days later, that car was sold and they put me in a new Passat. At least they were providing a loaner. When the Tiguan came home, within 24 hours there was not a drip but a puddle of oil on my garage floor. This process was repeated more times than I can say. At least 5 more. In the next several weeks they replaced the turbocharger. The upper and lower timing chain covers and seals. Then they said they had to re-seal the upper half of the motor to the lower half. Leak, leak, leak. I got nowhere trying to get sales to return this "Certified" disaster and even opened a case with corporate. They said they would look into it, and that was about 6 weeks ago. I have heard nothing. They left me no option but to work with sales on their terms, having to trade it in like I just walked in off the street about 300 miles after purchase. Took days to find anything affordable. Most cars on the website were not for retail sale which is how they make inventory look stronger. Wound up having to spend well over $6000 more on a sedan like the one my wife already has. Same make and model. No SUV. And forget about new - that inventory situation is even worse. At one point they had 2 new cars in stock. Just the worst of the worst. You're better off on Craigslist or Gil's or even Drivetime. At every opportunity, they hid behind "policy" as to what prevented them from doing the right thing. Oh, and I'm told they wholesaled the Tiguan. Easier than fixing it I guess.

Run. Run far, run fast. I don't even know where to begin on how horrendous my experiences with AutoNation VW of Columbus have been. I have purchased over 160 cars so far in my 45 years of driving. Never have I been subject to worse customer service (on the sales side, mind you, the service side, though the visits excessive, was great). This was the worst car buying experience of my lifetime. In late December 2021, I purchased a very sharp-looking, clean 2017 Tiguan. It was exactly what I wanted. A small SUV with a panoramic sunroof, Apple Car Play, and all-wheel drive. And the price was very reasonable. Within 100 miles - about 2 weeks later (I have a 1 mile commute) I noticed some oil drops on the garage floor, so I took it to the service department. Within an hour I got a call from sales asking me if I'd given any thought to trading it. Really? Then service called and said they found the leak, a seal on a turbo wastegate valve, and they would repair it for only $1600.00. Nay, nay said I. You sold me this as a "Certified" pre-owned with a 4-month warranty. "Well, it's not in the system". So of course the warranty company pushed back on the claim, as the policy for the warranty wasn't activated. After a little over a week and a visit from the insurance adjuster, they were able to put me into the first of 4 loaner cars. 2 days later, that car was sold and they put me in a new Passat. At least they were providing a loaner. When the Tiguan came home, within 24 hours there was not a drip but a puddle of oil on my garage floor. This process was repeated more times than I can say. At least 5 more. In the next several weeks they replaced the turbocharger. The upper and lower timing chain covers and seals. Then they said they had to re-seal the upper half of the motor to the lower half. Leak, leak, leak. I got nowhere trying to get sales to return this "Certified" disaster and even opened a case with corporate. They said they would look into it, and that was about 6 weeks ago. I have heard nothing. They left me no option but to work with sales on their terms, having to trade it in like I just walked in off the street about 300 miles after purchase. Took days to find anything affordable. Most cars on the website were not for retail sale which is how they make inventory look stronger. Wound up having to spend well over $6000 more on a sedan like the one my wife already has. Same make and model. No SUV. And forget about new - that inventory situation is even worse. At one point they had 2 new cars in stock. Just the worst of the worst. You're better off on Craigslist or Gil's or even Drivetime. At every opportunity, they hid behind "policy" as to what prevented them from doing the right thing. Oh, and I'm told they wholesaled the Tiguan. Easier than fixing it I guess.

Both the operator and Brandon in service dept were very thoughtful and helpful. I felt my issue was heard and well addressed through communication despite my upset over the situation.

Everything and everyone was great! Everyone was nice and friendly.

I wanna start by saying that I truly appreciate them assisting and repairing my vehicle! I think they could improve on communication. I took my vehicle in on a Thursday and I was advised that they are backed up and would be able to inspect my vehicle within 24 hours. I had no problem with that. I called on that Saturday to get an update and was advised that if it wasn’t ready by the end of the day then it would be on Monday. So I waited until Monday and I called to get an update. I spoke with the service manager who explained more about my vehicle and advised they needed it a few more days to wait on a part. The service manager advised that since my vehicle was under warranty they could get me a vehicle. Awesome! It didn’t work quite that way. I never got a vehicle/loaner no one followed up to make sure I was taken care of. I had to call each day to get an update until they finally let me know my vehicle was ready on Wednesday. Like I said I appreciate there help, I just think more of a communication would have help the situation a lot better instead of feeling like I’m getting the runaround!

From the start of the visit until picking up my Beetle it turned out like I expected.

Big shout out to Robby with Volkswagen of Columbus! I went in with the hopes of finding a car I would like but didn’t expect to walk away with the picture perfect brand new Tiguan that I love! Robby, Lonnie and David all three helped make this process smooth and had my car fully ready to go by the end of the day! Couldn’t be happier with the experience and look forward to continuing to work with them.

Service team is awesome! Always feel like my car is going to be well taken care of when I bring it here.

I had a great experience, the service team took good care of me. I was in and out, no time wasted.

I absolutely loved getting my car from VE Columbus. Lonnie and Ben were amazing, and helped me every step of the way. I absolutely love my new Jetta!

It took hours to close the deal, but overall a good experience. I purchased a certified used car. I would purchase from them again.

Quick and easy process. Very friendly environment. No pressure sales. Work with me on price. Would definitely recommend to family and friends.

This was by far a wonderful experience my sales person was amazing and down to earth. I couldn’t have asked for a better car buying experience especially with a 4 hour drive to the dealership.

Great experience and easy team to deal with. They were very helpful as we were dealing with the total loss of our daughter's car while at school

I was so happy to see Frankie back !! He is very courteous, professional, knowledgeable, and cares about customers. Brandon Dumas was great !!

Service was great ! Staff was very helpful ! Would recommend to anyone, for fast and friendly service, check them out.

I?ve had my vehicle serviced twice at AutoNation in Columbus and the experience has been great both times! I?m Active Duty Military, but that has not been an issue because they?re able to work with the schedule I have so that I can keep my vehicle working well. The manager of the Service Department is very professional/ personable and I have peace of mind knowing that the work done by the mechanics will be done right! Thanks AutoNation Columbus! -BP

Had a great experience with the service department. Had a wierd noise from my front end of my Jetta Hybrid. They diagnosed, corrected ND got me back on the road.

Warranty work on my 2013 VW Jetta TDI. Showed up for the appointment and was immediatly taken care of. Code was read and diagnosed. They said it would be about 2 hours and they almost hit it on the nose. Also changed out some filters while doing the work. Car is now running like a top. Great job guys.

I went to get my car service for and oil change, although my car was not ready when it should have been. Service Manager Frank made it and easy processed for me to understand why and ensured it would be ready soon and it was. Thank you all for all your hard work and dedication to be sure my car was safe to drive!

I had a wonderful experience with the staff, the general manager, staff, finance office, Salesman (GREAT, WONDERFUL, very knowledgeable and Loves the LORD) His name is BEN, looking for a new car, he’s the person. Used car, it’s BEN. !!!! 10 stars or more. Yes, he’s that great. 😃🙏🏽 Must add Brandon, great service manager.

Excellent communication and service, all details explained properly

Great experience! Thank you to Mallory for making it painless and getting what I wanted.

Friendly place but I was charged $10.10 to check tires which was supposed to be part of the multi -inspection anyway. I told them I will need a price on tires for the future but got charged for them to check during my visit which in my opinion is a total ripoff. Receipt says I wanted custom work which was checking tires. Oil change was great.

I stopped by the dealership, because I had gotten my oil changed in Louisiana a little over a week ago (the oil change place did not correctly put my undercarriage back up and it was dragging on the ground). I stopped by with no appointment and asked if they could order me another one, but he he took my Atlas back and was able to put it back up, fixed a tire that had a bolt in it and do a recall all in about an hour with no appointment. Thank you

I love my car! Service department is very helpful as well.

the wait was longer than expected according to the attendant.

I have owned 3 Volkswagens and have trusted all of their service and repairs to Auto Nation VW in Columbus. The staff in the Service, Sales and Parts department are professional, kind and they have made sure I was taken care of each time I have come in. My most recent oil change and tire rotation visit was scheduled promptly, I was greeted when I arrive and with in 1 hour 15 mins my vehicle was ready. I would recommend them for your service needs.

Everyone at the dealership was extremely easy to work with. Ben was very up front and honest about everything. He gave us the best advice that worked out in or favor, not necessarily the dealerships. Would 100% recommend this dealership and would return as a repeat customer.

Extremely helpful, continuous updates on my vehicle and always calls back. Mrs. Kelcie is the best!!!

Great service from the customer service folks on down to the mechanics. I highly recommend!

Was very pleased with my experience yesterday. Brandon was very kind, considerate and knowledgeable. Appreciated all considerations toward me ?

Service was good as expected given that I had to have my Audi serviced at a Volkswagen dealer. Some of the parts were not available so I had to wait 4-5 days for my vehicle to be serviced. Also lack lo loaner vehicle was a problem but they did bring me home and pick me up when work was completed. Good thing that my family has an extra vehicle. Cost was more than Audi quoted me which was surprising.

They were on top of things here. Brought my car in for an oil change for the first time and I was not disappointed at all. Kelcie helped us and she was so nice and helpful. They were quick to. Thanks guys.

Awesome!! Scheduled my appointment online they even completed a recall I had no idea about. Waiting area was clean and comfortable and I was in an out quickly. Great customer service, The techs at the desk were super welcoming and friendly. Thank you will definitely be back!

Friendly and knowledgeable staff.Pleasure to do business with. Robbie and David are the best.

My curent GLI is the 4th Jetta I have purchased from the Columbus Volkswagen Dealership. A majority of the work performed over the years has been under warranty, completed promptly and on time. The staff is friendly and well educated on the subject of VW vehicles.

i just bought a tiguan from them. they helped me get financing without waiting around in the building.

Every time I have a problem with my vehicle or any questions Kelcie or Brandon does anything and everything they can to help out. Very professional and help staff.

Purchased a new car from Auto Nation Volkswagon 3 months ago and the experience was seamless! Just went in for the first free 3 month multi point inspection and the process and communication was super easy!

Mallory Beard and the rest of the guys that helped me at Volkswagen made my shopping experience pleasant. Love my new car. Thanks guys. UPDATE: 1 yr later, 1st oil change/10k mi service. Appointment set less than 12 hours ahead. Out in less than an hour. Love it.

It was such a quick process I was in and out in less than 2 hours.

I’ve bought a well taken care of 2016 VW Tiquan from another dealership but brought it to Auto Nation in Columbus Georgia for its service. Everyone at this dealership has been wonderful from service Kelsey and the staff. I have had an on going tire leak and I have Toyota which was getting a new set of tires from Mavis. I thought I’d have them look at it since I was there. Not only did they not solve the problem twice they insisted in telling me what wasn’t the problem with attitude. Worst customer service ever! I brought it back to Auto Nation and not only were they pleasant to deal with they identified the problem, fixed it and had it ready when promised! Never again will I bring my VW to another mechanic.

I’ve been going to autonation Volkswagen in columbus for almost 2 years now. Since they hired new management and staff the service has been impeccable! They are always friendly and the service is great. I suggest everyone go here for your vehicle.

Service dept was great took care of my car with a since of urgency.

They are not helping me to get car title for over 6 months. I am still waiting. Salesman answers my phone once per 5 trials but never helpful. I could not even get the name and direct phone number of the right person to ask. Chatting thru google just showed saying yes no feedback. Service center was only good spot there.

Looking for a specfic vehicle on their site, found it. Communicated with sales person, told it will be out front waiting for me. Text that I was on my way and acknowledged as I was over an hour away. Got there to find out that the vehicle was still in another state. Wasted almost 3 hours and fuel.

I purchased the car from out of state and the buying process was super simple and easy. I have purchased 3 other cars this way and this was by far the best experience yet. They were very upfront on the pricing and very quick to respond to any of my questions and requests.

Found the car I wanted same day. Any questions or concerns I had were attended to with the utmost of professionalism and haste. Would recommend.

Overall Great Experience with the Crew at AutoNation-Columbus. Alan, Lonnie, and David are all experts at their job and will make sure you’re taken care of! David even followed-up after a few days (after the sale) just to check-in and thank me again for the purchase! Keep up the great work!

Had a good experience on finding a 2019 Wrangler still under factory warranty . Talk with sales people and made a offer they took . Traded my car clear title and paid cash for difference . All was good until I was leaving dealer . That is when I asked for the second key . At that time the rep standing in lot deal closed out told me there was only one key . I in turn requested he find me a spare key . Never though about asking for 2 keys in process of purchase . This Jeep less than 30,000 miles still under factory warranty , who would think to ask . My calls have not been returned my e-mails have not been answered . A key in old days was not a big issue but with fobs and keyless entry now are in the 300.00 range . At 72 having bough more than I should have cars this is a petty response or lack of by the sales staff at North Columbus Auto nations to include the used car Mgr . Would love to hear from a professional staff member .

Do not buy a car from these people unless we love the experience provided by incompetence coupled with lies. Bought the vehicle (on which they tried to sell me several overpriced additional warranties) and went home with the representation that the tag would be forthcoming in the mail. Forty days later--five days from the temporary tag expiring--I called the dealership about the matter. I was told to call back two days before the temporary tag was to expire, and if the tag had arrived by then they would issue another temporary tag. Three days later, I show up at the dealership looking for the replacement tag. The employees provided one excuse after another on why they could not issue another tag at that moment. Finally, the salesman said that he would get the replacement tag and deliver it by my house that evening. That did not happen. Currently, I am waiting for them to reopen on Monday so I can take time away from my job--the job that paid for the vehicle I purchased--to pursue the ever-elusive new temporary tag. One suspects that none of this would have been necessary if they had been competent enough to have performed their duties in a timely manner in the first instance.

Mr. Beard, was amazing and worked extremely hard to get me in the SUV I wanted. Highly recommend him.

Very good experience! Fast service.

The worst experience I have ever had in my 73 year life . Dealer was understaffed , incompetent , told lie after lie. Took 36 hours of my life to charge me $3,000 and not fix the problem I came in for When after 24 hours , hotel and rental car , Uber fees, I complained The “ finance “ manager confronted me without an introduction and told me I @haf to settle down “ All afternoon yesterday I tried to communicate with VW Columbus , still no response . Not the way to treat anyone much less a loyal VW owner .

I bought my car from here and I get my oil change and most my repairs done here and I haven't had any problems yet.

Fast and easy, second vehicle we've bought from them. Got me where I wanted price wise and was curtious.

My vehicle arrived sooner than what it was set for. Communication throughout the process was good.

They were able to get me in early and got me ready to go without any issues! Super quick and efficient

Our vehicle was taken in for service on a recall. We were able to schedule an appointment quickly and with ease, with digital and verbal confirmations prior to the scheduled service date. It was estimated to take a few hours, so I waited. It was a bit inconvenient to stop the day and a loaner or shuttle service was not offered. I guess it also just me being a bit spoiled by walking into BMW and getting a loaner and a complimentary car wash for getting a service that would take longer than an hour or so. No one was rude or overly pleasant…just business as usual. Quiet. In and out. It was appreciated.

Sales professional Juan was an absolute pleasure to work with. My wife and I came in to test drive the Atlas and he made the entire experience simple and enjoyable. No sales gimmicks or pushy tactics. Friendly and helpful, if you’re in the market for a VW ask for Juan!

Great customer service from start to finish, convenient online booking, skilled technicians and all at a reasonable price! I was in and out in no time.

The 3 star is a mistake touch screen....4 star service I received from you guys...keeping up the good service 👍

Service department is sorry with customer service

Outstanding work, Thank you..

I have been on the hunt for the perfect Toyota Tacoma for over a month. I’ve met sales people who were ridiculously aggressive, some that were lackluster, and some that call me more frequently than the car warranty folks. On a Saturday afternoon, once I finished with work, I had an appointment at another dealership to go check out a truck. As I was doing closing duties, the dealership sent a text saying they sold the truck. Me: someone who values time and structure; was pretty bummed out. Since I no longer had anywhere to be, I went to the local watering hole to drink a fall brew while I continued my search for the perfect vehicle. I came across AutoNation on the Edmunds App. I was a little hesitant about reaching out about a truck they had posted because the ad had a stock photo and generic information. I hit the text inquiry button and within ten minutes was being texted back by a man named Ben. Ben talked to me like an actual human, no frills, no trying to persuade me into another vehicle. He was straight to the point and explained the ads purpose for being generic with a stock photo. He then went on hunt, on a cool rainy day, and found the truck (which had not been processed and detailed; hints the lack of photos). Ben sent over several photos and cracked jokes about the silly “decor” left behind. He set up an appointment for the following day; Sunday at noon. Sunday, perfect, my normal day off, a day that is usually closed for most dealerships. When I arrived, I learned that Ben doesn’t work on Sundays but he did inform and arrange for me to meet with a fellow coworker, Mallory. (Which I loved because as a business owner, this shows me that teamwork and communication is established, and I respect that) Mallory has a great sarcastic sense of humor and made the transaction pleasant and very chill. Lance, the finance guy, was also really cool. While my Tacoma was being detailed; we bantered about absurd gas prices and mountain adventures. Overall all I had a great experience. The people at this dealership are authentic, know how to have fun, and are on top of their business. Being open on Sundays is a huge advantage in addition to the large inventory they have to offer.

The staff was courteous and timely in getting my oil change done. I can say one of the better encounters I have had with the service department over all. Oh and the price was comparable to other oil change businesses as well!

Great people, helpful and polite. I will be back.

Visited in late May this year to cancel the protection plan and the person responsible told me it would be updated along with a follow up call on the next business day. Since no call from VW Columbus, got the email contact of the responsible via the sales and emailed with several reminders over time. Yet not received even a call. Called the person and informed him to look at my emails but…no responses. Got the GM phone number and left a message. No calls back. Will have to find another path to make the chamge effective retroactively. If VW Autonation wants to be recognized by customers as their best dealer, so do the customers in the other way around!

Replaced a sensor $300, that wasn't it. Then replaced the wheel bearing $400. That did the trick. All the warning lights returned to normal. They have a GREAT service staff.

The salesman Robby was great he was always very polite and helpful. Only issue we had was it took a while to get a tire swapped out because there was a gash in one and the service dept had to order another one which took a while because it’s an off road tire. But once the tire was in the mounted and balanced it and we were on our way. Great experience we will definitely return again

Took my Atlas in to have some repairs and was extremely happy with my visit at Volkswagen!

Ms Kelci & staff gave my Dad a peace of mind as they took excellent care In maintaining his VWTequan.Thank you Ms Kelci you are awesome! 👏

Great help. David Kelley.!!

It was quite a challenge, but with the help of the service department my issue was resolved.

They were super helpful and quick to get work done! Definitely will go back for future VW repairs

My VW beetle was scheduled to be serviced at 9:30 am on 9/17. When I scheduled the appointment on 9/15 and also when I dropped the car off I listed 3 items for service: 1. Air bag replacement due to a recall; 2. Check several warning lights that are activated each time I start my car (the service person quoted an estimate and I told her to complete the service); 3. Prepare a quote for a seat replacement. I was told that my car would be ready in the early afternoon and that someone would call. I never received a call and tried to call them several times (I left a message with no return call from service dept.). Finally, we decided to pick up the car and arrived at 5:10 pm. Item 1 had been completed but Item 2 and 3 had not been completed or even started!! I felt like a got the "run-around". I was told that item 2 would take 15 to 20 minutes. We were there for 1 hour plus waiting for items 2 and 3 to be completed. I received absolutely no apology - she just kept calling me "sweetie" (I wasn't feeling or looking too sweet!). This is unacceptable. They had my car for 8 hours!!

Only dealership in Columbus working on Audi. GREAT SERVICE! My tire was ordered and placed the very next day! Friendly and knowledgeable staff!! Angel and a Gentleman Manager in Service whose name I cant recall, thank you!!

👍

My tire service was good. I was there for about 2.5 hrs but I was about 10 mins late. The staff is always nice and welcoming.

Everyone was friendly helpful and fair. We enjoyed doing business with autonation VW. Robbie helped us out and he was a lot of fun. Lonnie as involved in helping to negotiate the price and David stayed late to make sure I knew how to work all parts of the car. I love my new Tiguan! I’d recommend this dealership.

I had an appt for Tuesday at 8... on Monday I went to drop the key in their night drop slot...no envelopes. Notta big deal. I went inside and spoke to a sales person named Mike, that asked a younger guy to go into the service area and get me an envelope. The service area was closed since it was Labor Day. He couldn't find an envelope so he took my key and wrote my name, phone number and e-mail address and said they would get the the key in the morning. Tuesday morning about 9 a.m. I get a text about missing my appt. I call and speak to someone in a call center and she has no luck contacting my local office but sends them an e-mail about my keys being there and my car in the parking lot. At 10 a.m. I receive another text about missing my appt. I call AGAIN...AGAIN, they can't reach my local office. I ask for a direct line...they gave me a direct line. Later that early afternoon I try calling local and no answer. Finally, the next day, I receive a call from a service writer and she is calling about my keys that she found just sitting on her desk! My car sat the whole day on Tuesday and now I am without it on Wednesday...very disappointing that they can't even do what they say they are going to do at the time it should have happened!

Came in for a slow leaked tire that I had to put air in every so often and tire pressure light stayed on but left with a tire that's now sitting because tire is completely flat and I have no tire.

This has been the absolute worst experience ever. Extremely disappointed in the service on my daughters car.

Great service, front desk was polite and informed you immediately how long you car would take based on the techs available.

I was very pleased with the service that I received. The service manager on Saturday evening was great.

It takes too long with oil change. I got there at 9:00am got out around 12:00pm. It has been normal situation whenever I took my car.

I bought a new zetta last week. I contacted a clerk first. And after a few minutes, I could a quotation for zetta. I was so impressed because his reply was so fast. So without hesitation I went to the dealer shop. And I could buy car just within 2 hours. Your clerk’s name is David Kelley Jr. Although my english is limited. I hope that he will be better in his job. Thanks.

I'm very disappointed with the service department. I brought my car in on Thursday to get fixed. I was told I had to prepay for my part and wait until the following Tuesday for the repairs to start. When I picked up my car on Tuesday, all the repairs had not been taken care of. I was then told they didn't have the part to finish the job and I would have to wait for it. So, now it's Friday. I called the service department and they said, "the part should arrive today." But, instead of taking care of me right away, they told me I had to wait because, there were customers in front of me.

I truly enjoyed my experience with Autonation Voltswagon. David Kelley was amazing. The new management headed by Mr. Lonnie was a blessing as well. They made sure that I received exactly what I wanted. I would easily recommend anyone to Autonation Voltswagon in columbus Ga.

Everyone was super nice, and got what I needed done.

Service was done to standard. However, it seems the service department is understaffed and has difficulty keeping up with the demand for service. My appointment was at 7am and was not completed until 6:30pm for a 45 minute job. I was told it was because they were still working on vehicles from the previous day. I feel the service desk and phone calls would be answered if there was an additional employee. The representative was trying to keep up with customers in line, on the phone and working on the computer. My purchase from the dealership was pleasant. No pressure sales and knowledgeable employees. Was patient while I looked at several different SUVs looking for specific dimensions. Parts department employee is friendly and always willing to help and provide options and information for what suits your vehicle.

My service visit was unsatisfactory and I won’t be returning to AutoNation for future needs. I went in for an oil change and tire rotation and left paying more than $300. The service tech indicated they would be addressing a recall for my 2019 Volkswagen Atlas and checking other fluids; however, no approval to move forward was granted by me. My fault for dropping off my vehicle and I learned an expensive lesson. Watch out!

I talked to Mr. Anderson and told him exactly what I could and couldn't do. I explain to him what I was looking for in a Veh. The next day i get a call to come look and pick up my Veh. Him and his team was very professional

Excellent experience, from the minute you call to make an appointment, to the moment you drive off with your vehicle in perfect shape. Pleasant and professional staff keep you progress-informed so you can make pick up arrangements while at work.

AutoNation Columbus is a great place to purchase your next vehicle. It’s hassle free and will be a great car buying experience for anyone. Allen, Ben, Robert, Lance and staff was super friendly, patient and did an awesome job helping me with the selection process on my new vehicle.

I have never been there so hard to say

Auto nation was a amazing choice! First I emailed my interest in a vehicle and within minutes I got a call from a very determined sales rep Robbie. I shared my worries with him about how I didn’t have any credit and so many places have turned me down after driving hours and have been disappointed so much. He tried his best to assure me but I still had doubt but to sum it up he assured me he could help! I took the chance and drove a little over an hour there I was greeted with a smile and treated like family! They worked with me on what I could afford and didn’t pressure me into anything I wasn’t okay with ! They got me in to a 2017 vw Jetta and left there within 3 hours !! I am so happy about my first car and couldn’t have chosen a better place to go ! I 10/10 recommend!!

The service provided by sales manager, Lonnie, and salesman, Ben, was awesome. It was truly a great buying experience. I definitely recommend AutoNation VW in Columbus, GA.

We had a great experience dealing with the guys at AutoNation Volkswagen. Robbie was quick to jump in and help us find what we were looking for. Lonnie worked to get us the best deal possible. Lance helped make the financing a smooth and quick process. We would definitely recommend!!

I needed a few repairs on my VW and took it to AutoNation and I'm glad I did. Everything from the scheduling to checkout was a smooth process. Kelci kept me informed of the repair process and made the entire process enjoyable. Normally, people are wary of dealerships, but I would not be of this one. Great job!

David was very helpful and attentive during the process of test driving and purchasing a 2021 Volkswagen Atlas. Everyone that we came in contact with answered all of our questions/concerns and made sure all of the needs/wants were met.

Everything was going great, we were trading in two vehicles and we were getting two new vehicles in return. Somehow wires got crossed and the second vehicle they had shipped in for me, wasn’t the right vehicle. Ultimately they couldn’t find the right vehicle and we decided to look elsewhere. That’s when things went downhill. The dealership owed me money from our trade-ins and the management didn’t seem like they knew how to handle that. They started to give me the run around, and their attitudes went from cordial to annoyed. I would ask for a timeline on how long it would take to get a check, and they kept giving me answers that seemed made up. Excuses about corporate and waiting till the deal was complete, etc. It took well over a week to get a check, which mysteriously didn’t happen until we got another Autonation dealership involved. Additionally, my trade in was for sale on their lot the whole time. Less that impressed with their customer service.

I had a great experience at AutoNation Volkswagen. Everyone was very friendly. My sales associate, David Kelley was knowledgeable, helpful and very professional. Thank you AutoNation Volkswagen!

I just Recently bought a 2019 VW Atlas at this Location. The customer Experience here was like no other. Our sales lady Lailanie was awesome. She is new to the AutoNation VW team and she still made the whole entire process easy. She was very accommodating and made me and my Family feel at home! The Sales manager and Finance Manager Mr. Lance also Were awesome through the whole process and kept us updated through the whole entire process and made it super easy and dummed everything down for us to understand what was going on. I am definitely happy with my Purchase and will definitely be a returning customer! I encourage everyone to try them out and ask for these people I mentioned you will not regret it.

AutoNation Volkswagen Columbus (service department) has really upped their game on turn around time for service. They've also been really good at letting me know if a part has been recalled or is otherwise in need of repair and under warranty.

Excellent!!!!! My experience was great customer service was awesome

Great experience. We purchased a new car from David.

Entire process was easy, the whole team was beyond helpful, and you cannot beat their prices!! in love with my new Taos!

Ackelia R. was very helpful and informative with what I needed help with!

Had a service appointment.

Just a basic oil change done BUT only complaint technicians did not put my new sticker on the window wich would indicate when my next oil change is due. Everything else so far is perfect.

5 Stars only for the customer service shown by Kelcie. She went above and beyond in assisting me with my vehicle issues and kept me updated as services were being conducted.

David was my sales guy and he was absolutely awesome!! Lance was awesome as well!!

Vehicle had a recall. Customer service representative Zach was friendly and kept me updated on the progress of my vehicle .

had the car for 2 months never fixed the problem and want me to pay for it. .two weeks later my car sat on lot for 3 weeks the sevrice manager said he f0rgot that it was sitting on the lot for 3 weeks bad service manager.well never buy a car there no more. And never fixed it.and said that's all he going to do.mr Caldwell you buy the car we will fix it we promise.but no promise just problem with the service manager.spent 2 months there each day

First time taking my vehicle there. I schedule an appointment in advance on a week day and the rep advises I will be in and out. I get there at the scheduled time and they say the wait for an oil change is an hour and a half. I rescheduled the appointment to early Saturday morning and it took almost two hours to complete the oil change.

Quick service very professional

Can't get the service department to help us with our problem. They promise to call about the part coming in but we don't get the call. Service is terrible!

Tint was installed, by the dealer, on my car b4 i bought it. The front and rear passenger door panels were not properly reinstalled. They had me in and out in under 20 minutes. I'm appreciate the courteous and quick service.

Cant answer the repairs question as they have not been completed yet but as for helping with getting g me in the truck and the personel service. Great so far

I would put zero stars but whatever. Do not buy a used car from this place. I bought a Yukon from them a year ago and it’s been nothing but trouble! A week after purchasing the car I had to have the transmission replaced. I’m even questioning if they really replaced it. It has done nothing but give me problems from day one! Will they listen? No! Numerous trips back to the dealership with a different “solution” each time. Did it work? NO! I have been told that I will receive another transmission next week on several occasions only to never hear anything from them! I was told that the transmission that they “replaced “ had a three year unlimited mile warranty and now I’m being told it only had a 12 12 warranty! They have given me the runaround for over a year! And now telling me to go somewhere else because it’s basically not their problem!! Complete BS!! I have tried to contact the General manager on several occasions with no response at all. This place is a joke and I’m not the only one they’ve treated like this! Buy somewhere else! Especially is you’re a single woman! These places think they can take advantage of us! I’m also contacting the BBB about them.

They should have gave me the solution to the problem for my service engine light.

Great place to buy cars

When looking at used cars in the lot, we were kindly greeted by Mr Beard who was really nice and patient with us. He took time to really understand what we were looking for and helped us find the perfect SUV. He educated us on options and never once made us feel rushed or pressured. Sarah greeted us when we walked in and made us feel at home. Mr Lance made the paperwork process very smooth. We are completely satisfied with our experience at this dealership, everyone was very nice and professional. We are loving our brand new VW Atlas Cross Sport!

Excellent customer service.

Despite some negotiating roadblocks, Lance and his team, as well as my salesman Mallory worked diligently to get me what I needed, at the price I preferred it, well within the range of what people with exceptional credit generally lease for. So I got a nice car, for a good price and would recommend going here! There are places in Columbus that will just attempt to scam you out of thousands of dollars as if you were financially illiterate, which is even worse when you are not and can blatantly see the attempt. Volkswagen isn’t one of those, and presents a respectful shopping environment. Thanks for my Atlas!

Great experience, fast buying process, outstanding commitment in ensuring customer gets what they want.

My appointment was at 9:30am. I arrived 5 min early. My appointment was simply for an oil change. I did not get my car back until after 12pm. They stated they were doing work on a recall at 11am, but never informed me of this prior to the appointment or before doing the work, and then charged me for the work they did. I have a warranty on my vehicle and they disregarded that information. I am very dissatisfied and I will be looking into other certified Volkswagen dealerships in the area to continue my service with. Not only do I have to dock my pay with my employer, I had to pay for recall work that was never agreed on.

I've been a AutoNation VW customer for the last 8 years. Brand new Jetta, then traded for brand new Passat. I came in at Lease End to buy OR lease 2021 Passat. Robby was Great, M.Core not so much. I left with no new car, very unhappy and not satisfied.

Experience was good. Car repair done in less than three hrs. Was suppose to take three hours

They where great working with use we went in look at 3 different cars but all 3 where sold by the time we got there but they still manage to find us another car around our budget. The car had a few problem's but they put us in a great loaner car till our new car was fixed up no joke when it's time for another car I'll be hitting them up first again thanks for the help.

I received the worst customer service from Autonation VW Columbus, GA. I was working with a salesman by the name of Mallory who was extremely rude, disrespectful and has the worst communication skills. The manager Ken sent a follow up email and I sent him a detailed email in regard to my experience with Mallory and autonation and he failed to even acknowledge it or follow up. I have never experienced such disrespect and poor customer service at a establishment. I would not recommend this Autonation to anyone. If you do need to go to this particular autonation, do not go to Mallory for help. Mallory spoke to me as if I were a child and it seemed as if I was bothering him, crazy being that this is his job. He mentioned to me that I was “charity” to him and that he “didn’t not have to help me”. I filed a corporate complaint and I waiting to hear back on that. I am only leaving one star because it does not allow me to leave now stars. Let me not forget to mention there was not a single person in this establishment with a mask on!

I love the fact that they were extremely nice to me. One think that I love is that they didn’t lie to me about what I needed to fix my car. Another VW Dealership in Birmingham, AL stated that I needed a new air compressor and so many other things, to the tune of $2500. Come to find out when I came to Columbus, that it was a valve issue and the system needed to be charged. It only cost $369. I’ll continue to use Columbus Autonation VW services, because I know they will be honest with what I need. Thanks VW Columbus. :-)

My safety recall was handled in a professional, prompt, and pleasant manner.

Thank you for your excellent customer service. Everyone working there are so polite.

With Michael Core and David Kelley from Autonation VW in Columbus GA, You will have the most amazing buying experience possible. From the moment I walked in the door I felt like their only customer. They listened and delivered. Be sure to ask for them as a team and be treated with the true meaning of service. They both stayed in contact with me before during and especially after my purchase and understand real true honest service doesn’t stop at the sale. I can’t say enough praise and gratitude for this dealership, sales manager and my salesman And personal experience. They have a family of return business and active referrals from us.

Was disappointed that the service rep could not explain why the battery needed replacing in a two year old car with 30,000 miles.

With Michael Core and David Kelley from Autonation VW in Columbus GA, You will have the most amazing buying experience possible. From the moment I walked in the door I felt like their only customer. They listened and delivered. Be sure to ask for them as a team and be treated with the true meaning of service. They both stayed in contact with me before during and especially after my purchase and understand real true honest service doesn?t stop at the sale. I can?t say enough praise and gratitude for this dealership, sales manager and my salesman And personal experience. They have a family of return business and active referrals from us.

Very good. Service manager... Zack was polite, informative..and provided needed help.

Robbie, Mike, and Lance were all great! If they did not know something they found a way to get me an answer and made my purchase that much easier. Thank y’all!

Robbie was great! He answered any questions I had!

I was very impressed with my experience at AutoNation Volkswagen. David Kelley/Robby were great and made sure we left with exactly what we wanted. The whole team at AutoNation is amazing and I highly recommend going there for your dream car.

The customer service was excellent, I will be attending again.

Manager Mike Corr, sales manager Lance and salesman Robbie reeves worked tremendously and made my trade in as smooth as possible, I left VW with the last loaded 2020 Jetta and I couldn’t be more satisfied. I’m looking forward to allowing this dealership to perform maintenance on my vehicle as my experience from start to finish was phenomenal. And I’m not someone who often writes reviews but as someone who works in customer service I felt as if they were very patient and understanding of me and my situation.

Great experience when working with Robby and Mike corr on purchasing a New Jetta . Traded in a vehicle and the process was seamless.

Awesome

They Get You In The Vehicle You Want. Mike Core And David Kelley Jr. Are The Best. Very Nice And Do What They Can So You Leave Happy.

I am immensely disappointed with my experience at AutoNation VW Columbus. My vehicle was dropped off for an appointment on a Monday and we were informed it would be ready that Wednesday. No problem. Wednesday comes. "We're still waiting on a part, we will try to have it to you by tomorrow." Again, no problem. Thursday arrives. "We will try to have it ready by close this evening." Thursday evening arrives, "This repair is taking longer than anticipated, but we will try to have it ready by Friday afternoon." At this point we're weary and anxious, but are trying to be patient and understanding. Friday afternoon comes. "Your car is repaired and assembled, but there is an error with the code reader, we will try to have this figured out by Saturday morning." Saturday morning arrives. The error is still occurring and we are told that the car must be disassembled and repaired again in efforts to figure out the error. In essence we are told "we screwed up and have to do this all over again at your inconvenience and it will take an additional three days and should be ready by Wednesday" So what was an anticipated three-day repair has turned into a ten-day fiasco. No offer for a loaner despite the extra time being their fault. No talk about discounts for the inconveniences, etc. In fact, their tone made me feel as if they were shifting the blame on us for taking it in for repair so damaged in the first place. It would be different if they were transparent from the beginning about what was wrong, what could go wrong, and how long this would really take. Each day I was expecting to pick up this vehicle only to be confronted with another extension or problem. This car is a daily driver and to have it in the shop this long especially when we were told this repair would be completed within a much shorter length of time is extremely disheartening. This shop clearly does not have all their ducks in a row, as apparent through many of the reviews regarding service. We will try to avoid taking this vehicle here if at all possible, especially after such positive experiences from their Atlanta-area stores, especially in Marietta and Chamblee.

I Am Beyond Happy. I Loved My Salesman David Kelley Jr Was A Great Salesman. I Felt Like All My Needs Were Met. I Was Approved For A 2020 Jetta SEL But It Really Wasnt The Car For Me. I Didnt Wanna Settle For Another Vehicle I Really Didnt Like. So I Saw A 2020 GLI S. I Fell In Love With That Car. I Was Told It Wouldnt Work For Me. I Left So Sad Friday. But I Communicated With Mike Core. He Somehow Got Me In That Car. I Couldnt Have Been More Surprised And Happy When I Got Approved For It. I Cant Thank Them Enough. Awesome Dealer.

Took my car for a routine inspection, they went above and beyond and also took the time to look at a few extra things I had concerns of. Very friendly and helpful!

Took my car for a routine inspection, they went above and beyond and also took the time to look at a few extra things I had concerns of. Very friendly and helpful!

Robby was awesome to work with! He was very friendly and professional. I would highly recommend going to him when purchasing a new car!

I was having my van looked at for an electrical problem. I dropped my car off for 7:00am appointment. I called the service department at 11:14am for an update. I was told they were still looking at my vehicle. I called back at 3:58pm, still nothing. The service rep called me at 4:25 pm telling me the problem was the battery. I had them replace the battery. My vehicle was ready at 5:16pm, only 10 hours from the appointment time. I suspect my vehicle was not looked at until sometime in the PM. I?m not confident the issue was fixed.

I went there for my new car factory service. They are kind and professional and did the job quickly without any issues.

I have had nothing but positive things to say about Volkswagon of Columbus's Service Dept. They have always looked out for my car since I first brought it to them, the customer service is AMAZING!!!! I know most people are extremely anxious to bring their car to a dealership due to costs, etc;however, they have provided the best advice and experience possible. Thank ya'll so much!!!!!

I recently bought an Atlas and this place really exceeded my expectations. I usually hate going to dealerships because the salesmen typically come off as pushy, uninterested, just trying to make a sale but at no time did Robbie come off that way. I actually had no intentions of buying the vehicle right away, and told Robbie that if/when I buy a vehicle it would be in April. I assumed that would be the end of our conversation but much to surprise he didn’t lose any interest in what I was looking for and continued to answer all of my questions. Literally within 48 hours I was driving off the lot with a 2021 Atlas. A huge highlight was that not only did they not lowball me on my trade-in, but the offer they came up with was a few thousand more than what I was anticipating. Lastly, I hardly ever write reviews but I felt like the staff, Robbie in particular, deserved it. I highly recommend this dealership and if I’m still in the area in the future looking for another vehicle they will be the first place I look.

We had a great experience buying our new vehicle! The staff was friendly and super helpful. They saved us money and we were in and out quicker than the average car dealership. I would definitely recommend them.

Horrible customer service. I have been trying to get the title to my car that I bought there over a month ago. The temporary tag is about to expire.

The only reason that I am rating this with 2 stars is because my Volkswagen Passat went in for an oil change and for them to check the air because it is not blowing out cold. After the oil service was supposedly serviced, when we got home with the Volkswagen Passat the sticker had not been changed. We are not sure if the oil was changed at this point and nothing was said about the air issue. It is very unfortunate that this is mostly the only dealership in the area to service Volkswagens.

Very high service prices, high labor charges but not a premium experience. Been treated much better for more reasonable rates at VW dealers elsewhere, cannot recommend.

I will forever take my car to Kelcie! She is great and always gets what I need done!

Many changes with staff, but Covid Compliance protocols are not going to help the fact that new staff just seem to be careless in genuinely being kind and helpful to the community and assisting their customers.

Just purchased a 2021 VW atlas with Robby- we had such a great experience. Everyone from the management to finance and the rest of the sales team who helped us too. Made us feel very comfortable and not pushy to sell.

My experience was a hot mess. Instead of them being straight forward with me about me getting the truck. I had to spend my hold day with this company. Although I got the truck. When I went for service repair, the service was good. I am disappointed in the service overall because I was not offered free oils change or gas or something , reasons why because I decided to come back to purchase this truck. You all need better incentives for your clients because now if i wanted another I would be hesitant.

The buying process was easy,quick, and simple. Robbie was our sales man and he was great.

Service was good! Received a great price for wipers. Forgot to get them to check my lighter in car. Couldn?t get it done, would been another $89.00 for diagnosis. ??

Zach in the service department was so helpful And made sure we were taken care of. The mechanics are so good at what they do as well! Thank you!!!

Zach took excellent care of us and our reimbursement for a rental auto, needed during the repair time for my wife's car. Our greatest thanks, Nelson Harrold

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn’t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking. Called them back and they told me to take it back. Had to call a tow to take it to the dealer. I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was “new” which doesn’t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don’t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

had a great experience with Volkswagen in Columbus Ga. "Auto Nation". Ben was persistent and glad he was . He didn't have what i came for ,but he found the closest thing to it.The price was comparable to others i had looked at, but he worked harder to find just what i wanted. he really wanted to change my choice by showing me other things . But very patient when i said NO.They made the buying very easy..... i will go back and i love my car so far. Just need my owners manual? Thanks Benjamin!!!!

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn?t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking. Called them back and they told me to take it back. Had to call a tow to take it to the dealer. I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was ?new? which doesn?t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don?t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

Awesome service from start to finish. I waited there at the facility for my car, service was done in a very timely manner.

The employees are always so accommodating. They got me in and out and the best rates!

The staff at autonation were very nice, friendly, professional and very easy to deal with.

Good selection and easy finance options

Even though there appeared to be a mask requirement posted on the door, none of the employees were wearing masks and the only other customer in the small waiting area was not wearing a mask. I decided to wait outside. I did tell the employee at the service desk how I felt . He did put on a mask and apologized. Other than that I have no complaints about the service I received.

Zack a great service advisor. Tech talked to me as well about my car. Small dealership, big service.

The car rides beautifully. No more loud noise. The service department did a great job. Had wipers put on. Wow, I can see ?.

In and out in a timely manner. Maintenance services were done thoroughly.

Car buying was so simple! I reserved my Volvo online Saturday night. Mike called me Sunday and did a video walk around of the car. I did the credit app on line and picked it up at my convenience on Friday! Everyone was super friendly and helpful! Finance guy was amazing! Easiest car buying transaction ever! Thank you!!

I had my 130,000 mile maintenance done in June or July of 2020 and I was told that I needed a complete rear brake maintenance of some kind and that added another 453.00 dollars to the maintenance. Well about three months in I began to hear a squeaking noise and took it back to VW and they first said they didn’t hear anything, the noise continued, the second time I was told they did something and I was told if it continues to bring it back ... well it continued and I took it back the third time and the service manager came running out saying “it’s not nothing we did , it’s your front brakes and if you want that noise to stop you will have to get the front brakes changed and that would be 250.00, I told him to Give me my keys. I was so disappointed with the service I was getting, after already paying over 1500.00 for the 130,000 maintenance of which labor cost was $1009.00 . Fast forwarding to now, the noise continued after I had my front brakes replaced. This last appointment I was told that the rear brakes needed this and the front brakes were beginning to glaze and the cost normally was 450.00 but they would give me a discount and it would cost only 350.00, I told the service manager that my brakes should still be under warranty and he went to check it out and came back and told me that they would take care of it at no cost to me. I am pleased that he did the Right thing!! But what concerns me is the fact that service department here in Columbus was using me as though I was an ATM machine or the fact that I was a Woman. During these trying times, don’t use the consumer in that way. I am retired and living on a fixed income and I need my vehicle. So again thanks VW for doing the Right Thing!!!

Since I PCSed here Autonation VW has been excellent with the services that they have provided to my vehicle, the time you’re waiting for your vehicle you get treated with respect and like a special customer. All employees are professional and full of knowledge about the VW vehicles industry. I’ll recommend AutoNation VW without hesitation because I know that they’ll be in great hands.

AutoNation serviced my Audi A4. The service was timely and detailed. Will come back again.

AutoNation VW has been helpful every time i went there. My last visit was not scheduled but they find time to squeeze me in and took care of my need free of charge before my actual appointment which is in the near future. Thanks to the staff.

I visited this dealership to find out more about the VW Atlas. The Sales Associates were informative but twice the Sales Manager, was not Customer friendly, 1st instance was when we entered the dealership, the Sales Manager was apathetic and secondly, once we returned after our test drive, the Sales Associate wanted us to meet back with Sales Manager to informed him, we were interested in purchasing quickly. The Sales Manager continued his conversation with another Sales Associate and completely ignored me. I decided to purchase my vehicle with another dealership 3 days later. No fault of the Associate.

I was lied to. I went there for a diagnostic test on my car.on my dash it indicated that my oil temp was too hot as I drove it. They reported that the plug to the oil pan was leaking also needed a new gasket. Also my oil was low. All of this was a lie. I had an oil change on 10/23/2020 and three other oil changing stations showed me that my oil was clear was not leaking and that I did not need an oil change. I feel that Volkswagon only wanted to get money out of me due to my being a female. I love my car and it has never given me any problems. I keep up the maintence on it. It is very good on gas mileage. I will never take my car to Auto Nation's Volkswagon ever again. It is a shame why they tell lies to you just to steal money from you.

I want to start by saying, Trevor the gentlemen in the service department was very responsive and professional. Everything else about this experience has been poor at best. While my wife loves her Atlas, we are actively looking to purchase a new car, because the AutoNation experience has been so bad. The car is set to go in again having still not resolved on going issues with the AC and door seal. We waited months to get an appointment with a loaner vehicle, but were continuously told to keep calling back as all the loaners were currently out. I asked on numerous occasions if they could just call when a loaner was available, but that was either ignored or refused. Eventually we relented and took the car, only to be told they still can't fix the problem, so a fourth trip will be required. If there were another VW dealer in Columbus, we would consider keeping the vehicle. I am not sure if this is indicative of AutoNation, VW or if we are just unfortunately saddled with a lemon of a dealership. This experience has turned us off of the world's largest auto maker and the largest US dealership group.

Mr. Eric and Ben Celestial are excellent and they really work for the customer. We are more than happy with our new Atlas

I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!

Personal service, with a no pressure sale. Bought the car I was looking for.

Awaiting outcome. Problem with the electrical system in my wife?s 2019 Volkswagen Jetta. Thanks, N. Harrold

Copy I came to auto nation after having serious trouble with my air conditioning. Pep boys had replaced items that might not have been needed. I came to auto nation and had wonderful service from the repair department. I needed my car to hair air conditioning to get home to Pennsylvania, I called and they answered and squeezed me in right away. They diagnosed and fixed my car in two days! It was the best service I’ve ever had with an auto repair. I had issues with dealerships that if I hadn’t owned a vehicle from them they wouldn’t fix it. Auto national went above and beyond trying to find parts and diagnose my vehicle for having a bad compressor. They worked with me every step of the way, it was wonderful. It only went two days for how late it was with getting my vehicle in the shop, diagnosed and trying to find the right parts. I picked my car up at 10 am the next day maybe even earlier. They exceeded ever expectation I had for any mechanics and VW dealership-repair; even the pricing was reasonable and very fair! If there is an auto nation by where I live in Greensburg Pennsylvania I would go to have my car repaired for any service.

This is hands down the worst dealership I have ever bought from. I bought my truck on Memorial Day. Here we are on the 8th day of July and I have literally only driven my truck for 7 days. I haven’t even made the first payment. I test drove the truck and fell in love. It was everything I was wanting in a vehicle. To begin with, the dealership and I had made a deal to have a new windshield put in the truck ( it took them 1 month to put a windshield in it ). I had the truck for 2 days when the transmission started giving me fits. I parked the truck and called the dealership. I was directed to the service manager ( his name is Bryce). I contacted Bryce everyday for a week ( leaving a voicemail each time ) and I never once got an answer or received a call back. I finally called the sales department and got in touch with the gentleman who sold me the truck ( Charles ). I told Charles I do not want to be transferred, I would like for him to go get Bryce and bring him to the phone. Charles did just as I asked. Bryce informed me that he would bring me a rental vehicle and take a look at my transmission. Bryce has had my truck for 3 weeks now. I call or text everyday and Bryce doesn’t reply or answer the phone unless I call several times a day or show irritation through text message. When he does finally answer the phone, he answers with “ oh, sorry man I was just picking up my phone to call you. “ Today I was informed that the dealership plans to do nothing about my transmission but instead they tell me that they can install a new one “ at cost “ for $3700 dollars. I’m not looking to receive anything free, I understand I bought a used vehicle “ as is “ but the fact of the matter is they have had my truck for almost a month and took that long to come to the conclusion that they were not only going to do absolutely nothing about my transmission but give me a price “ at cost “;I remind you; that is $1000 more expensive than any of the other 5 shops I have contacted about doing the job. If you’re considering purchasing a vehicle from this facility I highly discourage you from doing so. The customer service is the most awful thing I have ever witnessed in my life. In order to receive any updates on my vehicle I have to contact Bryce even if he promises to call me with updates at the end of each day. I plan on picking up my truck tomorrow morning and I will never step foot into AutoNation Volkswagen in Columbus, Ga ever again. Thank you for taking the time to read my review and have a blessed day.

Thanks to Larry and Mark for your professional service

Excellent, timely service. Larry is great - awesome customer service!

Jason and Joey were amazing through the entire car buying process. Explained the ins and outs of the entire vehicle! We are in love with our Volkswagen Atlas and will definitely use AutoNation Volkswagen again!

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Terrible Customer services.

4.0 out of 5 Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Great experience and communications. Dropped the car off with concerns, they immediately trouble shot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Great experience as I was treated with great respect and courtesy

Purchased a pre-owned Chevrolet Silverado from here. It was one of the better auto purchasing experiences I’ve had. I didn’t feel as if they were pressuring me to buy and they allowed to take the truck home and drive it for a day to decide if it was really what I wanted. Brandon M. and Chris O. were extremely helpful. Definitely recommend.

Great Staff ❤ very helpful and curious.

The overall experience was decent. The sales guy Andreas was good, he went above and beyond and even delivered paperwork to my house 30 mins away to sign. I was just disappointed they sold me a used vehicle that has supposedly been expected and had some fixes done to it. Well I take it on Thanksgiving vacation trip 3 days later and it leaves me stranded in another state with a 7 yr old battery. It just shows the service dept is lazy they didn't check under the driver's seat to inspect the battery.

Great experience. Forrest was excellent. I will always get my service done at auto nation

They have great customer service and sales representatives

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

the treatment we received from Mr. Forrest was incredible. He is the reason I would always come back there.

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

Awesome Job!! Really nice people and they had great customer service

The service provided was quick and extremely professional.

My goal was to get my desired car at more than fair market value price. I was not satisfied with pricing locally, so it was necessary for me to broaden my search. I reached out to this dealer. Jerald "David" Westmoreland assisted. He stayed in constant communication, went to work immediately and came back with an offer I couldn't refuse. He then found the car elsewhere and had it driven to the dealership. I couldn't be happier to travel out of state to make this purchase. Well worth it and No pressure! David is friendly, respectful and courteous of my time. I highly recommend this dealer and staff! -Happy 2019 VW Jetta GLI owner!

I will be doing all my business here from now on. Great people and helpful.

Very easy, no haggle,and paperwork was simple. Both our sales man David and our finance closer were very accommodating. It was the best experience my wife and I have ever had at a dealership. Their patients was above and beyond our expectations. Thank you for the experience. The last dealership we had delt with, left us with a horrible experience. Your team changed that for us.

I was going to say great but horrible ! I haven’t even paid my first car note on a vehicle this company assured me was in good shape . For one I was stranded in a vehicle that ran hot not even 5 minutes away from the dealership I was told to call my insurance company to come help in the hot sun I informed them it was not only me but my ONE YEAR OLD DAUGHTER and I couldn’t wait 90 minutes for a tow truck to get there they didn’t even offer to come and get us like I said before not even 5 minutes away they didn’t offer me a loaner or rental that day because they say it was too late then assured me they would call in the morning as soon as they opened about a rental and what was going on with my vehicle... Well I NEVER recieved that call I had to call them to get some bs again about how they would call back in a hour or two again NEVER received a call 4 hours after again I had to call them for them to tell me something I was told that it was only one service person working for the day and they knew nothing about a rental vehicle but they would look into it I’m sure I won’t be receiving another call

Service department , front desk and service members are provided perfect customer service. Thanks members,

Tracey and Marion provided superb customer service. Tracy gave me great pointers on how to save money and knew a great deal about my vehicle. I went in for an oil change.

I am very disappointed in Auto Nation Dealership and the General Manager Brad. I purchased a brand new 2019 VW Tiguan several months ago while in GA. It had a small ding on the door. We took a picture so they had record. They told me their ding guy wasn’t in that day and that they would get someone in Ohio to fix it for me. I have called and called and called and to this day they have not taken care of this small ding in my passenger side. I am so disappointed.

The fact that I purchased a car there 90 days ago and have only been driving it 60 days and I am basically out of a car at this point and still stuck with a car note and insurance to pay baffles me...The sales man was wonderful but failed to tell me that after I purchased the car that I was pretty much on my own with repairs...When I first purchased the car it took almost 2 weeks to fix what I was told were minor repairs to a light...Then After I drove the car for a couple days the air went out...Truthfully they fixed it but not without me having to push for it to be done... I was told that wasn't in my packet...At that time I thought what do you mean I just baught this car I haven't even driven it for a month...Fast forward to now...I can't even drive this car with out jumping it off and I was told pretty much it's my car there not responsible...And I'm thinking so yall just sold me a pretty piece of Trash... Remember I've only been the owner of this car for 90days and I've only driven it for 2months....I trusted these people...I am a single parent that works 2 jobs & to have to deal with this is upsursde in my Opinion they really need to do better...So No I don't recommend these people...Their all smiles when you walk in the door but I guess it's there job...

Well let's see, I purchased a Audi Q7 20 days ago. It just rolled 25,000 miles on it today as I was in Birmingham. So it broke down on me and it got to watch the tow truck haul it 113 miles to my home..I got to walk 7 blocks in the 90+degree heat to a rental car place so I could get home from the Hospital. You can imagine how happy I am with my purchase and Service...oh the Service manager was supposed to call me "shortly"..hmmm 2 hours later and still no phone call. This is my second purchase from AutoNation...There will not be a 3rd one. Thanks AutoNation. 20 days and I am out of a vehicle...that has to be a record. It almost made it to the 1st payment...WOW.....

I had an 0800 appointment and it took two and a half hours to change a lightbulb and try to find out why my seatbelt sensor continually comes on . The outcome was they never found out.

We have taken our 2014 Beetle to Autonation VW - Columbus, GA on two occasions. The first time was due to the infotainment system changing settings all buy itself, luckily for us the car was still under warranty. The dealer had the car for a few days, during this time they left the doors open, key on, etc...so the battery drained down and needed replaced. THE DEALER CHARGED US for that...and for gasoline consumed on a 45 minute test drive....!!! The second time we took the Beetle in was for a recall for the panoramic sunroof, they had to change out the glass. When we picked the car up there was dirt inside (we thoroughly cleaned the car the day prior) and a technician left some tools on the center console. While I think their actual repair work is competent, I am not overly impressed that the vehicle is returned to us with dirt and tools in it. Nor have I ever forgot about them making us pay for a new battery that THEY ran down to nothing, and also charging us for the gasoline consumed on a test drive for an issue that was covered under warranty. We have bought many new VW's and Audi's over the years, but in the future will be considering other brands.

Very helpful and knowledgeable. No wait time Got me and out in a timely manner.

Very satisfied scheduled service. The service representative was ready for my visit and kept me informed while I waited for my car.

Great helpful and friendly staff. Very helpful when searching for a new or used vehicle.

They forgot to rotate my tires, saying: "customer declined a tire rotation and balance.

Just had a battery replaced, little hang up in the process of a bad battery installed. No faught of the service department. Just took a little while.

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

Service department. Had hoses left unattached and other parts literally fall off while driving away from the service dept. Guys this happened not once but twice and luckily was only at 25 MPH, had control and was able to pull off on the side of the ramp, just before getting onto the interstate.

Excellent service! Every time that I’ve taken my beetle for service, the staff has been very friendly and helpful.

I love my new Jetta! The folks at AutoNation Volkswagen Columbus went above and beyond to find the perfect car for me!

Top notch Service, i had my car towed in after i hit some debris in the road. They replaced my tire and identified that the debris had struck the rear tire as well. I had all 4 tires replaced. Thank you Frankie, Bryce, and the Technican they call "Kid". Great job guys...

Good service, my second visit

I just purchased the 3rd Jetta from what is now AutoNation Volkswagon. Previously Carl Gregory VW. Shopping experience was good. Handled quickly. The car I wanted was out of town. They found it and had it delivered as promised. I dealt with Joey McClendon. It's just nature of the beast but I don't like the high turnover in the car sales business.

Complete garbage dealership.. Didn't know service policy. Car was over one hour late into service. Second time of rude and inept service. Never again going back.

I

Fast honest service

I took my car here for the first time for an oil change and tire rotation/balance on Saturday. Almost 2 hours passed when the service coordinator came out and asked if I had trouble with my ignition because a pin had come out of my key fob. I made an off-comment about how I was the only one who could turn my car off. I was then told they had to find a new fob and it was hooked up to the computer to be reprogrammed and it shouldn't be too much longer. Almost another hour later, I was told that I was ready to go. I paid for my service and left. Not even 10 minutes down the freeway and the key fob falls off my key onto the floor. I call the service dept and the gentleman tells me, oh yeah, I forgot to show you how to work that. I turn around and head back to the dealership. I was told they couldn't fix it and that I just had to put the fob on the key and turn it. I was sent on my way with 3 things: the key, the separate/broken fob, and a pair of needle-nose pliers to get the key out of the ignition. The next morning, Sunday, I went to get groceries. After parking my car, the key fob breaks more and just spins around the key. I try for 10 minutes to turn the key using the needle-nose pliers and the key absolutely will not budge. I called the dealership and spoke at length with the finance officer, Brandon. He told me to drive up there and he'd try to help. I live an hour from the dealership so I've now made 2 trips in 2 days. On my drive up, my low tire pressure light comes on (I had a tire rotation/balance the day before). When I get back to the dealership, even their own employee can't get the key to turn and the car to shut off. He ends up having to pull the fuse for the fuel pump. They loan me a car and I leave my car at the dealership. On Monday after work, I start to drive up to Columbus, and something tells me to call before I do. I was told that they didn't do anything to fix my key and fob and that it was still in the same shape it was on Saturday. Which means, that I was going to have to use needle-nose pliers (which didn't work before) to get my key out of the ignition. I ended up being transferred to the parts department when I asked how much a key was. A very nice woman by the name of Tonya did her best to help me, even though there was really nothing she could do. She said to keep the loaner car until I got the spare key being mailed to me from an out of state family member. She said she'd also speak with the GM on Tuesday. By 2pm on Tuesday, I hadn't heard from her, so I called the dealership back and left a message. Shortly after that, Tonya called and left me a message saying the service manager would be calling me. By the time I left work, no one had returned my call, so I called him. After a lengthy discussion in which the random comment I made about being the only one who could turn my car off (although that's not actually true as the dealership in SC where I just moved from had no trouble and the employee at a hitch company that just put a hitch on my car less than 2 weeks ago had no problem turning my car on or off) was continuously brought up as to the reason why THE SERVICE DEPARTMENT broke my key, I was finally told that they would order a replacement key for me. All I know is when I arrived at the dealership, my key worked perfectly fine. It wasn't loose or bent (although during the lengthy phone conversation with the service manager, I was told it was), and I had NO difficulty getting my car to turn off or on. If not for the fact that they finally decided to replace the key THEY broke, I would have given this dealership 1 star. I'm glad I'm only in the area for a short time due to work. I wouldn't take my car back to AutoNation again.

The team at this dealership are top notch! They truly understand teamwork and how to treat customers! I usually hate the car shopping and buying process, but not with this team! Jody was the best car sales person I’ve ever had! Give her a call for your next car-new or used, local or nationwide, she’ll find it and get you exactly what you want!

The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.

Great service department ! These guys go out of the way to make everything perfect. Thank you for taking such good care of my wife’s Passat wagon.

Experience was great Krista, Grant, and Mr. King was great. Very professional and courteous. The finance dept. Was very awesome, i had to put my car in the shop today. It started off bumpy, but I finally got a loaner vehicle.

Buying a car from out of state is stressful. But these guys made it super easy! I talked to Joey and told him what I was looking for in a new vehicle and within the same day I received a phone call back with exactly what I was looking for and then some. Once I drove down to the dealership everyone was extremely helpful and I took my new car home the same day. Thanks Joey, Kameron, Nate, and Brandon for your help in making this a smooth, fun and friendly process!!

I had a great experience getting my Certified Preowned Passat. Go see Whitley Acre if you're looking for someone you can trust when purchasing a car.

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Believe this... put a deposit down on a car , drove 4 hrs , and they sold it 10 minutes before I got there.. Thanks Autonation Columbus. Thanks to Daryl and crew for wasting my family's Saturday..

Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no help. Buy here if you want to pay them to handle your tags but want to really do it yourself

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

I went to AutoNation to get my free oil change today, I was treated so unfairly. After waiting for over an hour, a service rep comes to tell me my oil change was not free. I had to wait over an hour to be told that?? I advised them of what I was told and he asked for my paperwork from when I first purchased my car. Who carries that around with them on a day to day basis? So I was upset and left. Needless to say, they did not change my oil. I then called the service area and Jennifer(or Jessi) whoever she was, took the call from a salesman and was the rudest, nastiest, most disrespectful person I have ever dealt with in customer service. How someone could not honor what their sales reps are advising is dishonorable. She cut me off while I was speaking and kept saying, alright, alright in a derogatory tone. Also kept saying, I apologize you feel that way. That is a half sided apology. This was by far the worst customer service ever. This behavior and treatment was unacceptable.

The staff is extremely helpful and courteous. Definitely will be returning.

new name, wasnt expecting it, but i broke something on my VW CC and they repaired quick and great price and awesome service

Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.

The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!

Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend

These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.

Easy day. 1 hour. Great people. Perfect truck. EXLNT price. Sim was awesome

The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.

Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.

We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.

Great group of people have been working here since I bought my Jetta TDI in 2012. Always glad to do business with them.