TYPE:ServiceMODEL:JettaYEAR:2020
You keep the customer updated by sending texts on the status of the vehicle
Average Score (231 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2025
OK
TYPE:ServiceMODEL:AtlasYEAR:2025
Great customer service
TYPE:ServiceMODEL:AtlasYEAR:2024
Outstanding customer service!!! From the service department tech and the way to the service department manager. They made my wife and I feel comfortable and valued everytime we get sservicesdone there.
TYPE:SalesMODEL:AtlasYEAR:2025
Nick was outstanding and found us the vehicle we were looking for and got it delivered. He kept in contact with me the whole time and wasn't too pushy. I spent 50 mins total at the store and walked out keys in hand. I live the Atlas we bought. I dont remember the gentleman who did the paperwork but he was great too. It was great that he had mailing envelopes and return labels already on hand to solve small issues that came up with us being 3 hours away. Both representatives were professional and I would recommend all my friends to see them.
TYPE:ServiceMODEL:TaosYEAR:2024
Mr. Matthew Navas took great care of me. He's professional, friendly, and knowledgeable at his job - he helped make this experience, which involved getting some recall maintenance done, easy! BTW, the question below re: how many days I waited - he could have scheduled me really quickly, maybe within a day of the recall part being available for my service. But I had to put it off for a few days 'til my schedule was clear, so the wait was on me.
TYPE:ServiceMODEL:AtlasYEAR:2024
Everything was great. The diagnosis was quick and the work was performed in less time than forecasted. Great experience.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Great people, minor mishaps in the past but were easy fixes.
TYPE:ServiceMODEL:TiguanYEAR:2023
Great experience as always using the AutoNation service department. Less than 1 hour from check in to completion for routine 30k mile service. Thank you to the AutoNation service team!
TYPE:ServiceMODEL:TiguanYEAR:2020
Great customer service, and vehicle feels like it's new again.