Recent Reviews from AutoNation Volkswagen Columbus

Just purchased a 2021 VW atlas with Robby- we had such a great experience. Everyone from the management to finance and the rest of the sales team who helped us too. Made us feel very comfortable and not pushy to sell.

The buying process was easy,quick, and simple. Robbie was our sales man and he was great.

Always Professional, timely and polite,

Nice, helpful people who promise good work and fulfill that promise.

Service was good! Received a great price for wipers. Forgot to get them to check my lighter in car. Couldn?t get it done, would been another $89.00 for diagnosis. ??

Zach in the service department was so helpful And made sure we were taken care of. The mechanics are so good at what they do as well! Thank you!!!

Zach took excellent care of us and our reimbursement for a rental auto, needed during the repair time for my wife's car. Our greatest thanks, Nelson Harrold

had a great experience with Volkswagen in Columbus Ga. "Auto Nation". Ben was persistent and glad he was . He didn't have what i came for ,but he found the closest thing to it.The price was comparable to others i had looked at, but he worked harder to find just what i wanted. he really wanted to change my choice by showing me other things . But very patient when i said NO.They made the buying very easy..... i will go back and i love my car so far. Just need my owners manual? Thanks Benjamin!!!!

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn?t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking. Called them back and they told me to take it back. Had to call a tow to take it to the dealer. I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was ?new? which doesn?t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don?t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

Awesome service from start to finish. I waited there at the facility for my car, service was done in a very timely manner.

The employees are always so accommodating. They got me in and out and the best rates!

The staff at autonation were very nice, friendly, professional and very easy to deal with.

Good selection and easy finance options

Even though there appeared to be a mask requirement posted on the door, none of the employees were wearing masks and the only other customer in the small waiting area was not wearing a mask. I decided to wait outside. I did tell the employee at the service desk how I felt . He did put on a mask and apologized. Other than that I have no complaints about the service I received.

Zack a great service advisor. Tech talked to me as well about my car. Small dealership, big service.

The car rides beautifully. No more loud noise. The service department did a great job. Had wipers put on. Wow, I can see ?.

In and out in a timely manner. Maintenance services were done thoroughly.

Car buying was so simple! I reserved my Volvo online Saturday night. Mike called me Sunday and did a video walk around of the car. I did the credit app on line and picked it up at my convenience on Friday! Everyone was super friendly and helpful! Finance guy was amazing! Easiest car buying transaction ever! Thank you!!

I had my 130,000 mile maintenance done in June or July of 2020 and I was told that I needed a complete rear brake maintenance of some kind and that added another 453.00 dollars to the maintenance. Well about three months in I began to hear a squeaking noise and took it back to VW and they first said they didn’t hear anything, the noise continued, the second time I was told they did something and I was told if it continues to bring it back ... well it continued and I took it back the third time and the service manager came running out saying “it’s not nothing we did , it’s your front brakes and if you want that noise to stop you will have to get the front brakes changed and that would be 250.00, I told him to Give me my keys. I was so disappointed with the service I was getting, after already paying over 1500.00 for the 130,000 maintenance of which labor cost was $1009.00 . Fast forwarding to now, the noise continued after I had my front brakes replaced. This last appointment I was told that the rear brakes needed this and the front brakes were beginning to glaze and the cost normally was 450.00 but they would give me a discount and it would cost only 350.00, I told the service manager that my brakes should still be under warranty and he went to check it out and came back and told me that they would take care of it at no cost to me. I am pleased that he did the Right thing!! But what concerns me is the fact that service department here in Columbus was using me as though I was an ATM machine or the fact that I was a Woman. During these trying times, don’t use the consumer in that way. I am retired and living on a fixed income and I need my vehicle. So again thanks VW for doing the Right Thing!!!

Since I PCSed here Autonation VW has been excellent with the services that they have provided to my vehicle, the time you’re waiting for your vehicle you get treated with respect and like a special customer. All employees are professional and full of knowledge about the VW vehicles industry. I’ll recommend AutoNation VW without hesitation because I know that they’ll be in great hands.

AutoNation serviced my Audi A4. The service was timely and detailed. Will come back again.

AutoNation VW has been helpful every time i went there. My last visit was not scheduled but they find time to squeeze me in and took care of my need free of charge before my actual appointment which is in the near future. Thanks to the staff.

I visited this dealership to find out more about the VW Atlas. The Sales Associates were informative but twice the Sales Manager, was not Customer friendly, 1st instance was when we entered the dealership, the Sales Manager was apathetic and secondly, once we returned after our test drive, the Sales Associate wanted us to meet back with Sales Manager to informed him, we were interested in purchasing quickly. The Sales Manager continued his conversation with another Sales Associate and completely ignored me. I decided to purchase my vehicle with another dealership 3 days later. No fault of the Associate.

Mr. Eric and Ben Celestial are excellent and they really work for the customer. We are more than happy with our new Atlas

I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!

Personal service, with a no pressure sale. Bought the car I was looking for.

I drove to Columbus for a softball tournament and before I left Jacksonville, NC I got an oil change and Tire rotation at Volkswagen of Jacksonville. On my way to Columbus my tire pressure gage alert came on and 1hr 1/2 into the trip l. So I checked my tires, no punctures and put air in them. The gage wouldn’t go off so I called the service dept. in Jacksonville and they pretty much told me it was my fault and that I probably ran over something. I proceeded to tell them that I inspected my tires and there wasn’t any punctures and told them I put 40psi in the tires. They said that it was recommended only 35psi be put in my tires in which I told them that their mechanics put in 38 so that was pretty funny. Fast forward to the next morning I went to VW Auto Nation of Columbus and told them what happened. They took my car right in, reset my auto pressure gage, and made sure all the tires were filled with the correct amount of air. This is all after I just walked in and didn’t have an appointment. Thank you VW Auto Nation for taking care of me! Now I won’t be stressed out on the 9 hr drive home :). Your kindness is much appreciated!

Excellent service! Friendly staff.

I absolutely love my VW! My sales person Mike was fantastic! Mike is one of the best salesman I have worked with. So helpful, Really knowledgeable & great at his job! Thanks again!!

Awaiting outcome. Problem with the electrical system in my wife?s 2019 Volkswagen Jetta. Thanks, N. Harrold

I was very pleased with the service that I received. The service manager on Saturday evening was great.

Great experience, professional staff. I will be taking my vehicles here to be serviced.

The person at the front desk deserves a raise he is amazing and kind

Yo Charles (our sales person) went out of his way to make sure we got the car we wanted, worked his butt off to get us good deals and helped us fix any issues we noticed when buying. The big boss Joey was so helpful and patient with us being first time buyers. Every time we talked to him the deal got better and better! And then the financial guy Cartez was incredibly speedy and efficient with the paperwork. They were all incredibly patient and nice and helpful. Will absolutely go back if I ever need a new car. They will HOOK up a new buyer for realllllll. 1000/10

Copy I came to auto nation after having serious trouble with my air conditioning. Pep boys had replaced items that might not have been needed. I came to auto nation and had wonderful service from the repair department. I needed my car to hair air conditioning to get home to Pennsylvania, I called and they answered and squeezed me in right away. They diagnosed and fixed my car in two days! It was the best service I’ve ever had with an auto repair. I had issues with dealerships that if I hadn’t owned a vehicle from them they wouldn’t fix it. Auto national went above and beyond trying to find parts and diagnose my vehicle for having a bad compressor. They worked with me every step of the way, it was wonderful. It only went two days for how late it was with getting my vehicle in the shop, diagnosed and trying to find the right parts. I picked my car up at 10 am the next day maybe even earlier. They exceeded ever expectation I had for any mechanics and VW dealership-repair; even the pricing was reasonable and very fair! If there is an auto nation by where I live in Greensburg Pennsylvania I would go to have my car repaired for any service.

Great customer service.

This is hands down the worst dealership I have ever bought from. I bought my truck on Memorial Day. Here we are on the 8th day of July and I have literally only driven my truck for 7 days. I haven’t even made the first payment. I test drove the truck and fell in love. It was everything I was wanting in a vehicle. To begin with, the dealership and I had made a deal to have a new windshield put in the truck ( it took them 1 month to put a windshield in it ). I had the truck for 2 days when the transmission started giving me fits. I parked the truck and called the dealership. I was directed to the service manager ( his name is Bryce). I contacted Bryce everyday for a week ( leaving a voicemail each time ) and I never once got an answer or received a call back. I finally called the sales department and got in touch with the gentleman who sold me the truck ( Charles ). I told Charles I do not want to be transferred, I would like for him to go get Bryce and bring him to the phone. Charles did just as I asked. Bryce informed me that he would bring me a rental vehicle and take a look at my transmission. Bryce has had my truck for 3 weeks now. I call or text everyday and Bryce doesn’t reply or answer the phone unless I call several times a day or show irritation through text message. When he does finally answer the phone, he answers with “ oh, sorry man I was just picking up my phone to call you. “ Today I was informed that the dealership plans to do nothing about my transmission but instead they tell me that they can install a new one “ at cost “ for $3700 dollars. I’m not looking to receive anything free, I understand I bought a used vehicle “ as is “ but the fact of the matter is they have had my truck for almost a month and took that long to come to the conclusion that they were not only going to do absolutely nothing about my transmission but give me a price “ at cost “;I remind you; that is $1000 more expensive than any of the other 5 shops I have contacted about doing the job. If you’re considering purchasing a vehicle from this facility I highly discourage you from doing so. The customer service is the most awful thing I have ever witnessed in my life. In order to receive any updates on my vehicle I have to contact Bryce even if he promises to call me with updates at the end of each day. I plan on picking up my truck tomorrow morning and I will never step foot into AutoNation Volkswagen in Columbus, Ga ever again. Thank you for taking the time to read my review and have a blessed day.

Great job

Bought me a 2020 volkswagen jetta from them and every since I purchased it they have called and checked in with me. They made it really easy for me to get a brand new car. I would like to thank Jason. Whenever you need a car ask for him.

Thanks to Larry and Mark for your professional service

Excellent, timely service. Larry is great - awesome customer service!

These guys always do a quality job taking care of both my VWs. The service manager is the most honest I’ve come across at a dealership and the technicians are all certified by VW. I won’t take my cars anywhere else.

Quick, thorough service.

Bought a new car here a few months ago, had a very good experience. I ended up needing to use the service department and was even more impressed. All the service advisors I dealt with were very helpful, knowledgeable and friendly. The mechanics correctly repaired my car the first time and did so quickly. If you have a Volkswagen this is definitely the place to go in Columbus.

Jason and Joey were amazing through the entire car buying process. Explained the ins and outs of the entire vehicle! We are in love with our Volkswagen Atlas and will definitely use AutoNation Volkswagen again!

Very friendly staff. Very welcoming. I was in for oil change and tire rotation service.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Y'all are the BEST.

Great customer service. They are friendly and great to work with.

Everyone at Volkswagen auto nation was very nice they greet you with a warm and welcome feeling and they're there to walk you through whatever decision you make step-by-step sales clerk the credit manager a all are wonderful people and my experience was more than gratifying I just want everybody to know you want to buy Volkswagen go to AutoNation Volkswagen Columbus Georgia they have the best selection and they are the most kindest people I've met in a long time so thank you and I'm enjoying my new Volkswagen Passat r-line

Terrible Customer services.

Service dept was great took care of my car with a since of urgency.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

4.0 out of 5 Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Kept me informed throughout the repair process. Kind and courteous. Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Great experience and communications. Dropped the car off with concerns, they immediately troubleshot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Great experience and communications. Dropped the car off with concerns, they immediately trouble shot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Brought in my Touareg turns out issues were covered under the extended warranty. Everyone was friendly and helpful!!

Outstanding group of people..got me rolling without problem. Much better than any others I've encountered!!

I took my car in for a service. The guy that helped me was Larry. He was honest and upfront about everything. And even though he was only person working, this Saturday, he had nothing but time to assist me.

Great experience as I was treated with great respect and courtesy

Purchased a pre-owned Chevrolet Silverado from here. It was one of the better auto purchasing experiences I’ve had. I didn’t feel as if they were pressuring me to buy and they allowed to take the truck home and drive it for a day to decide if it was really what I wanted. Brandon M. and Chris O. were extremely helpful. Definitely recommend.

Great Staff ❤ very helpful and curious.

I was totally satisfied with my service experience on my Jetta and Forest has made it even better. He has wonderful customer service skills and made me trust him completely. Thx sooo very much 4 easing my worries.

The overall experience was decent. The sales guy Andreas was good, he went above and beyond and even delivered paperwork to my house 30 mins away to sign. I was just disappointed they sold me a used vehicle that has supposedly been expected and had some fixes done to it. Well I take it on Thanksgiving vacation trip 3 days later and it leaves me stranded in another state with a 7 yr old battery. It just shows the service dept is lazy they didn't check under the driver's seat to inspect the battery.

Great experience. Forrest was excellent. I will always get my service done at auto nation

I went in for an oil change by appointment and service was prompt. After a thorough inspection, all needs or suggestions for my vehicle were explained to me in detail and their cost. Nice and personal experience.

They have great customer service and sales representatives

The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...

the treatment we received from Mr. Forrest was incredible. He is the reason I would always come back there.

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

not to my worst enemy!!! they have done nothing but lie and feed us false hope on the car we had our heart on for our family WHAT A JOKE!!!

Very professional, helpful and knowledgeable. The service people I worked with were efficient and I felt like I had received good information upon which to make decisions.

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

5 stars for sure!!! Justin Johnson went over and beyond to meet my needs. I can not express my gratitude enough! Justin worked with me for an entire week searching for the right car for me. His work day did not stop until I was happy and he made me feel like I was his only customer! My previous car was a 2019 VW Jetta. With my growing family I knew I needed a larger vehicle. Now I am in a brand new VW Tiguan and I LOVE it!!! Justin helped me get the price as low as possible. Thank you, Justin!!!

I recently purchased a car from AutoNation Volkswagen Columbus and the service was great. I would highly recommend purchasing your new or used vehicle from AutoNation. Very special shot out to my salesman, Andreaous Williams who was great at assisting me, the Sales Manager Brandon and the Financial Manager Joey who is also a USNavy Retired Veteran. Thank you all so much for your help!

Awesome Job!! Really nice people and they had great customer service

Bryce Duke was very courteous and quickly got my Passat serviced. I would highly recommend AuotNation Volkswagen to my friends and family.

The service provided was quick and extremely professional.

My goal was to get my desired car at more than fair market value price. I was not satisfied with pricing locally, so it was necessary for me to broaden my search. I reached out to this dealer. Jerald "David" Westmoreland assisted. He stayed in constant communication, went to work immediately and came back with an offer I couldn't refuse. He then found the car elsewhere and had it driven to the dealership. I couldn't be happier to travel out of state to make this purchase. Well worth it and No pressure! David is friendly, respectful and courteous of my time. I highly recommend this dealer and staff! -Happy 2019 VW Jetta GLI owner!

Great car buying experience.

I will be doing all my business here from now on. Great people and helpful.

Very easy, no haggle,and paperwork was simple. Both our sales man David and our finance closer were very accommodating. It was the best experience my wife and I have ever had at a dealership. Their patients was above and beyond our expectations. Thank you for the experience. The last dealership we had delt with, left us with a horrible experience. Your team changed that for us.

I am so impressed with AutoNation Volkswagen. I had great sales lady Jewel and she took great care of us from the time we walked through the door. Also, her manager Brandon was great too. It was a pleasure to do business with these great people. I love my Honda Pilit and could not be happier.

I was going to say great but horrible ! I haven’t even paid my first car note on a vehicle this company assured me was in good shape . For one I was stranded in a vehicle that ran hot not even 5 minutes away from the dealership I was told to call my insurance company to come help in the hot sun I informed them it was not only me but my ONE YEAR OLD DAUGHTER and I couldn’t wait 90 minutes for a tow truck to get there they didn’t even offer to come and get us like I said before not even 5 minutes away they didn’t offer me a loaner or rental that day because they say it was too late then assured me they would call in the morning as soon as they opened about a rental and what was going on with my vehicle... Well I NEVER recieved that call I had to call them to get some bs again about how they would call back in a hour or two again NEVER received a call 4 hours after again I had to call them for them to tell me something I was told that it was only one service person working for the day and they knew nothing about a rental vehicle but they would look into it I’m sure I won’t be receiving another call

Got my replacement key in a day!!

Great customer service!

Service department , front desk and service members are provided perfect customer service. Thanks members,

Tracey and Marion provided superb customer service. Tracy gave me great pointers on how to save money and knew a great deal about my vehicle. I went in for an oil change.

I am very disappointed in Auto Nation Dealership and the General Manager Brad. I purchased a brand new 2019 VW Tiguan several months ago while in GA. It had a small ding on the door. We took a picture so they had record. They told me their ding guy wasn’t in that day and that they would get someone in Ohio to fix it for me. I have called and called and called and to this day they have not taken care of this small ding in my passenger side. I am so disappointed.

The fact that I purchased a car there 90 days ago and have only been driving it 60 days and I am basically out of a car at this point and still stuck with a car note and insurance to pay baffles me...The sales man was wonderful but failed to tell me that after I purchased the car that I was pretty much on my own with repairs...When I first purchased the car it took almost 2 weeks to fix what I was told were minor repairs to a light...Then After I drove the car for a couple days the air went out...Truthfully they fixed it but not without me having to push for it to be done... I was told that wasn't in my packet...At that time I thought what do you mean I just baught this car I haven't even driven it for a month...Fast forward to now...I can't even drive this car with out jumping it off and I was told pretty much it's my car there not responsible...And I'm thinking so yall just sold me a pretty piece of Trash... Remember I've only been the owner of this car for 90days and I've only driven it for 2months....I trusted these people...I am a single parent that works 2 jobs & to have to deal with this is upsursde in my Opinion they really need to do better...So No I don't recommend these people...Their all smiles when you walk in the door but I guess it's there job...

Well let's see, I purchased a Audi Q7 20 days ago. It just rolled 25,000 miles on it today as I was in Birmingham. So it broke down on me and it got to watch the tow truck haul it 113 miles to my home..I got to walk 7 blocks in the 90+degree heat to a rental car place so I could get home from the Hospital. You can imagine how happy I am with my purchase and Service...oh the Service manager was supposed to call me "shortly"..hmmm 2 hours later and still no phone call. This is my second purchase from AutoNation...There will not be a 3rd one. Thanks AutoNation. 20 days and I am out of a vehicle...that has to be a record. It almost made it to the 1st payment...WOW.....

I had an 0800 appointment and it took two and a half hours to change a lightbulb and try to find out why my seatbelt sensor continually comes on . The outcome was they never found out.

We have taken our 2014 Beetle to Autonation VW - Columbus, GA on two occasions. The first time was due to the infotainment system changing settings all buy itself, luckily for us the car was still under warranty. The dealer had the car for a few days, during this time they left the doors open, key on, etc...so the battery drained down and needed replaced. THE DEALER CHARGED US for that...and for gasoline consumed on a 45 minute test drive....!!! The second time we took the Beetle in was for a recall for the panoramic sunroof, they had to change out the glass. When we picked the car up there was dirt inside (we thoroughly cleaned the car the day prior) and a technician left some tools on the center console. While I think their actual repair work is competent, I am not overly impressed that the vehicle is returned to us with dirt and tools in it. Nor have I ever forgot about them making us pay for a new battery that THEY ran down to nothing, and also charging us for the gasoline consumed on a test drive for an issue that was covered under warranty. We have bought many new VW's and Audi's over the years, but in the future will be considering other brands.

great service, had to make adjustments to my car and they did what was needed, a bit pricey but very professional, recommend if you need work on your car.

Haven’t had a bad experience yet! Thanks! :)

Very helpful and knowledgeable. No wait time Got me and out in a timely manner.

I wish I could give this place 10 stars. I’ve never in my whole life had a deal better then what they offered me today. I got the max for my trade in and plenty of money off my new vehicle purchase. Very clean facility, friendly family feeling attitudes from Every employee i came across. Special Shout out to my sales manager Brandon and my sales rep Joey for an outstanding experience nobody can touch these guys in Columbus hands down... I wish this place the best and I hope everyone gets the opportunity of a excellent experience that I received today I will Be back again!!!!...AMAZING DEALERSHIP KEEP UP THE GOOD WORK!!

Very satisfied scheduled service. The service representative was ready for my visit and kept me informed while I waited for my car.

Great helpful and friendly staff. Very helpful when searching for a new or used vehicle.

Make sure to check EVERYTHING (as suppose to) before driving off the lot; they will work with you if need be (transportational wise) but if you have an issue(s) with your ride get with Mr. Bryce! Awesome young man! Need Credit assistance Only $29 this month ($49 next month) FREE Consultation, No Contract nor Hidden Fees I'm ready to assist you!

They forgot to rotate my tires, saying: "customer declined a tire rotation and balance.

Just had a battery replaced, little hang up in the process of a bad battery installed. No faught of the service department. Just took a little while.

Very, very good,, the service was fast,, and the people were so very kind

After two automatic cancellations Zack in the service department was able to get me in.

My dad traded his car and got an SUV. Thanks for working with my dad. Good customer service.

Joey and Brandon are the absolute best! They worked with us over 2 days and were so patient. That weekend my husband and I both left with new cars. Would give 10 stars if possible. Go see those guys next time you're looking for a vehicle!

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesn't reset after starting the car, so once you've reached an "overall total" of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. Autonation said it is Volkswagen's problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that can't be fixed?

Very helpful staff. Worked with me to find the perfect used vehicle under my budget.

Love it!

Jarrett is WONDERFUL. Everyone here was so very kind and attentive!!!

Love my new Atlas, professional staff that really let's you feel at home with no pressure.

Knowledgeable and friendly staff, I always feel comfortable know that my car is in good hands.

Drove an hour and got my car serviced. I pulled in and was greeted with a smile and every individual throughout the entire process was professional and cared. I was there for several hours because my car had several issues and they (Mr.James Robbins) kept me informed the entire time. One of the best car experiences I've had ever. Needless to say an hour drive was worth it.

After having a poor experience at Rivertown GMC, which includes the sales persons lack of vehicle knowledge and desire to sell a vehicle we went straight to AutoNation Volkswagen. David Westmoreland understood our needs and quickly helped us. His professionalism and desire to get us in and out was greatly appreciated!

Just bought my wife a VW Atlas from AutoNation Columbus. Best car buying experience I've ever had. Very professional, knowledgeable, and competitive pricing. Went back and forth with other dealerships and AutoNation Columbus was the only one that could find everything we wanted for the price we wanted to pay. Very pleased with our experience!

This is the best dealership I have ever experienced and I have experienced many. Awesome sales people, awesome staff in general. I highly recommend Columbus Volkswagon-AutoNation. I'll be back and my family as well.

Good place

Service department. Had hoses left unattached and other parts literally fall off while driving away from the service dept. Guys this happened not once but twice and luckily was only at 25 MPH, had control and was able to pull off on the side of the ramp, just before getting onto the interstate.

Great service department, Great customer service experience. Go see Joey McLendon for a great vehicle and experience

Good sales people very nice and good cars

Service department is really laid-back and cool. Parking lot is a bit tight, but good people, and good service.

Excellent service! Every time that I’ve taken my beetle for service, the staff has been very friendly and helpful.

I love my new Jetta! The folks at AutoNation Volkswagen Columbus went above and beyond to find the perfect car for me!

My time at AutoNation Volkswagen was great customer service was awesome,when service is needed on my Passat that's where I'll be going ,Thanks AutoNation

I just had my Jetta TDI Recall done and so far I work fine. They did a great job on it.

On my way to visit my daughter and family at Fort Benning I had stopped for gas south of Atlanta, the car started misbehaving. Immediately thought I had gotten bad fuel, then the check engine light came on. Not knowing anybody in the area I opted to have my cat towed to a Volkswagen dealer. My choices were Atlanta or Columbus Georgia. I had really hoped to have the car fixed and back on Saturday but that was impossible, all appointments for Saturday were filled. I was told that the best to hope for was late Monday or Tuesday. I had no choice but to rent a car to get back home to North Carolina. On Tuesday I was called and given the diagnosis, vacuum hose had come off and would need to be replaced as well as the spark plugs which I immediately told them to fix. The cost was very reasonable and repair was complete. I am going ,today to pick up my car and have another visit with my family. These folks could have ripped me off but didn't, for this I am grateful and I would recommend the service department at AutoNation to anyone. Thank you for Everything!

Best service team around!

Had to come pick up some parts for a job I was doing, Shelby the lady at the parts counter, is fantastic!! We were having issues with my CC and she kept trying to figure out what was wrong, eventually we got it to go through. The staff here is hands down the friendliest group I've dealt with and I've come from the AutoNation family from previous employment and they really are next level. I'd highly recommend this place to anyone with a VW.

The staff is truly exceptional. They got my car in at the last minute and serviced it up until closing time. The service person, Bryson, made frequent calls to inform me on the status of my car. He even offered a military discount for my service to our country.

Top notch Service, i had my car towed in after i hit some debris in the road. They replaced my tire and identified that the debris had struck the rear tire as well. I had all 4 tires replaced. Thank you Frankie, Bryce, and the Technican they call "Kid". Great job guys...

Good service, my second visit

I just purchased the 3rd Jetta from what is now AutoNation Volkswagon. Previously Carl Gregory VW. Shopping experience was good. Handled quickly. The car I wanted was out of town. They found it and had it delivered as promised. I dealt with Joey McClendon. It's just nature of the beast but I don't like the high turnover in the car sales business.

Complete garbage dealership.. Didn't know service policy. Car was over one hour late into service. Second time of rude and inept service. Never again going back.

For all you guys at Ft. Benning, IMSOs this place is great! They have one of the best customers services that i have experienced in my life. Jarrett and Nate, the manager will find something that fills your needs and budget!

I

Fast honest service

I am so glad we had the pleasure of dealing with AutoNation for this car purchase. From the moment we got there to look around, Jessica was relatable and made us feel comfortable. She helped me find exactly what i was looking for and for a great deal. I really appreciated her honesty and opinion during the process. Everything went smoothly from start to finish and if we had to buy again, i would definitely be coming back here for quick, reliable service.

Awsome and friendly service every time

Jessica Smith is wonderful and amazing!!! She found the car I wanted!!! She went beyond her job!!! I really appreciate her!!! Thank u for everything Jessica!!!

Found me the car i wanted gave me the best prices everyone was great

I took my car here for the first time for an oil change and tire rotation/balance on Saturday. Almost 2 hours passed when the service coordinator came out and asked if I had trouble with my ignition because a pin had come out of my key fob. I made an off-comment about how I was the only one who could turn my car off. I was then told they had to find a new fob and it was hooked up to the computer to be reprogrammed and it shouldn't be too much longer. Almost another hour later, I was told that I was ready to go. I paid for my service and left. Not even 10 minutes down the freeway and the key fob falls off my key onto the floor. I call the service dept and the gentleman tells me, oh yeah, I forgot to show you how to work that. I turn around and head back to the dealership. I was told they couldn't fix it and that I just had to put the fob on the key and turn it. I was sent on my way with 3 things: the key, the separate/broken fob, and a pair of needle-nose pliers to get the key out of the ignition. The next morning, Sunday, I went to get groceries. After parking my car, the key fob breaks more and just spins around the key. I try for 10 minutes to turn the key using the needle-nose pliers and the key absolutely will not budge. I called the dealership and spoke at length with the finance officer, Brandon. He told me to drive up there and he'd try to help. I live an hour from the dealership so I've now made 2 trips in 2 days. On my drive up, my low tire pressure light comes on (I had a tire rotation/balance the day before). When I get back to the dealership, even their own employee can't get the key to turn and the car to shut off. He ends up having to pull the fuse for the fuel pump. They loan me a car and I leave my car at the dealership. On Monday after work, I start to drive up to Columbus, and something tells me to call before I do. I was told that they didn't do anything to fix my key and fob and that it was still in the same shape it was on Saturday. Which means, that I was going to have to use needle-nose pliers (which didn't work before) to get my key out of the ignition. I ended up being transferred to the parts department when I asked how much a key was. A very nice woman by the name of Tonya did her best to help me, even though there was really nothing she could do. She said to keep the loaner car until I got the spare key being mailed to me from an out of state family member. She said she'd also speak with the GM on Tuesday. By 2pm on Tuesday, I hadn't heard from her, so I called the dealership back and left a message. Shortly after that, Tonya called and left me a message saying the service manager would be calling me. By the time I left work, no one had returned my call, so I called him. After a lengthy discussion in which the random comment I made about being the only one who could turn my car off (although that's not actually true as the dealership in SC where I just moved from had no trouble and the employee at a hitch company that just put a hitch on my car less than 2 weeks ago had no problem turning my car on or off) was continuously brought up as to the reason why THE SERVICE DEPARTMENT broke my key, I was finally told that they would order a replacement key for me. All I know is when I arrived at the dealership, my key worked perfectly fine. It wasn't loose or bent (although during the lengthy phone conversation with the service manager, I was told it was), and I had NO difficulty getting my car to turn off or on. If not for the fact that they finally decided to replace the key THEY broke, I would have given this dealership 1 star. I'm glad I'm only in the area for a short time due to work. I wouldn't take my car back to AutoNation again.

The team at this dealership are top notch! They truly understand teamwork and how to treat customers! I usually hate the car shopping and buying process, but not with this team! Jody was the best car sales person I’ve ever had! Give her a call for your next car-new or used, local or nationwide, she’ll find it and get you exactly what you want!

Purchased my 2012 GTI last January from Autonation Volkswagen. The sales people are fantastic and went through every hoop possible to make my experience great. The service department is very knowledgeable and they will take the absolute best care for your vehicle. Turnaround time might not be your run-of-the-mill lube shop but you get the quality you pay for. They always have a great selection of vehicles on the lot and it is always a pleasure to stop by.

I luv Vdub

joey is an amazing person at autonation Volkswagen he's not like other salesman he's very truthful and helpful I've been a hard customer for him but he kept his cool and finally got me a car I love. Definitely recommend going to him. He WILL find the car you want.

The service personnel are very helpful and provide quality service to customers. The service was a little expensive and the wait time service appointments not scheduled online is a tad long, on the overall you will have a feeling that your vehicle is being cared for and you're protected from unpleasant surprises in the immediate and near future.

Without going into detail they went out of there way to help me they where great thank y'all so much I wish I would have purchased my vw through y'all but anyways highly recommended

Great service department ! These guys go out of the way to make everything perfect. Thank you for taking such good care of my wife’s Passat wagon.

I dealt with great people. Honest and up front type of folks.

Joey Mclendon spent several hours working with us to help find a car that was best for the meds of my family. He never showed anything but patience and empathy, and simpley “wanted us to leave happy.” The entire staff there treated us with dignity and respect. We laughed throughout our entire experience. I will definitely be purchasing another car from him again in the near future.

Awesome service department will definitely be back.

Experience was great Krista, Grant, and Mr. King was great. Very professional and courteous. The finance dept. Was very awesome, i had to put my car in the shop today. It started off bumpy, but I finally got a loaner vehicle.

I'm remote in TX and sent my College age daughter there. They took great care of her and communicated well with me. I was treated fairly and they quickly fixed the problem at a good price.

Buying a car from out of state is stressful. But these guys made it super easy! I talked to Joey and told him what I was looking for in a new vehicle and within the same day I received a phone call back with exactly what I was looking for and then some. Once I drove down to the dealership everyone was extremely helpful and I took my new car home the same day. Thanks Joey, Kameron, Nate, and Brandon for your help in making this a smooth, fun and friendly process!!

Service was awesome. Customer service was awesome too! I got all my questions answered, employees are very knowledgeable. Will definitely go back for any other help i need, or recommend this spot. I really appreciate the courtesy car wash and vac. My car REALLY needed it, thanks guys!

Ever since I've got my Volkswagen I've always come here and I've never had an issue they've always made things right and I'm happy to continue coming

Good service. Got me running good

Purchasing my wife's new car turned be a pleasant experience, although at first I was concerned because no one would return our call initially. I had requested a call from the sales chat online for a representative to call me three times. The third time was a charm. I was also upset that we had an appointment to look at a vehicle that wasn't even on their lot It was somewhere else in South Columbus. The new sales person Clayton showed us some other cars and everything turned out to be just fine.

the staff was helpful kameron did everything he could to help and got me out off my old car and into a new jetta great mpg

Car was damaged by clean up crew prepping the car for pickup by us. The price of the car was reduced appropriately for us to have the repairs done. We drove 4+ hours to get the car and prior to that the staff was very helpful and accommodating in sending pictures and info about the car. Josephine, Cameron and Brandon were especially helpful. My husband is very happy with his car.

Service Department - The service manager (Frankie) is excellent. We purchased a certified pre-owned Passat from Heritage VW in Atlanta. On the drive home from Heritage, we noticed the brakes shook. It took 3 DAYS just to talk to someone at Heritage who could authorize the work that needed to be done. Finally, they said they wouldn't pay Autonation to do the work. Autonation wanted to do a complete brake job (this is industry standard for the issue we had) but Heritage only wanted to do only half the job (just rotors without pads). They wanted us to drive BACK up to Atlanta (on bad breaks and my wife is pregnant) so that they can save a few bucks and do (half) the work themselves. Frankie talked to us multiple times on the phone and apologized for Heritage VW's lack of professionalism. Finally, Frankie decided to do the work because he felt like we shouldn't have to deal with all of this. He had our car fixed and is now dealing with the nightmare Heritage VW on our behalf. Automation really did not have to do this. They still were well within their rights to not do the work because they did not have payment authorization from Heritage. Despite all that, they went to bat for us to prove their exellent service. Obviously we would never return to Heritage because of this experience. The good news is that we found an EXCELLENT service department in Automation VW Columbus. They have earned lifetime customers out of us for excellent customer service and top-notch repair procedures that do not cut any corners.

Very courteous and professional salespeople.Great experience.Manager Nathaniel king was very helpful.

They go above and beyond for you. Great customer service and wonderful experience!

Great service department and the staff is very friendly. They are under new management and wow what a difference it is for the better. They truly care about you .

The sales staff did an excellent job working out a deal for me. I had been stuck in my deteriorating mini for 2 years due to me rebuilding my credit and couldn't find anyone to make something happen for me not even my credit union. Somehow they did and I'm driving a 17 Jetta tsi. I've had the car two weeks now and drive it quite a bit since I work 40 minutes from where I live. The drive is good and the gas mileage is even better. It's the perfect a- b car I was looking for and the bonus features that come standard are pretty nice.

I had a great experience getting my Certified Preowned Passat. Go see Whitley Acre if you're looking for someone you can trust when purchasing a car.

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Quick swift in for inspection was helpful

I highly recommend Autonation VW for your service needs. They are very fast and professional. I have own three VW and always used this location for my service needs. Bryce was excellent!

Took my car in for an oil change. Great service. Fast and all the workers were very kind and helpful

My actual experience the day of service was excellent. Auto Nation VW was easy to find. The service was warranted, etc. The manager was courteous and professional. The car was there to be "checked out" before a long trip north. On the last leg of the trip, I had all sorts of vehicle "warnings" from the dashboard. After starting the car, it alarmed for low coolant, then no oil pressure, then something else. I turned off the car, let it sit and restarted. No more alarms...for the last 175 miles. However, the radio-media center acted in a bizarre manner, asking me all sorts of input questions from a screen I've never ever seen. I will take to dealer here in the North and have it checked before I drive much more.

Believe this... put a deposit down on a car , drove 4 hrs , and they sold it 10 minutes before I got there.. Thanks Autonation Columbus. Thanks to Daryl and crew for wasting my family's Saturday..

Very happy with my new 2017 Passat R- Line. Everyone at Auto NATION Volkswagen was very knowledgeable and helpful.

Definitely took care of me!

Great service!!! Dustin has went above and beyond to get my car taken care of!

Super great folks to deal with. They were kind and patient and made me feel quite happy with my deal! I highly recommend them!

Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no help. Buy here if you want to pay them to handle your tags but want to really do it yourself

AutoNation Volkswagen really helped us with our Jetta! They recently completed thousands of dollars worth of work on the car (thankfully under warranty). Dustin couldn't have been more friendly throughout the process. When all was said and done, he coordinated with me a good time to drive the car back to our house. This was hugely helpful as my husband was overseas at the time so it saved me an extra headache. Above and beyond in my opinion. I'd go back in a heartbeat!

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

Very friendly and welcoming staff! They got right to me and immediately started on my beetle as soon as I arrived. My car detail was great!

Very courteous, exceptionally educated staff. There were two recalls on my car and the mechanic would not stop working until everything was complete.

I went to AutoNation to get my free oil change today, I was treated so unfairly. After waiting for over an hour, a service rep comes to tell me my oil change was not free. I had to wait over an hour to be told that?? I advised them of what I was told and he asked for my paperwork from when I first purchased my car. Who carries that around with them on a day to day basis? So I was upset and left. Needless to say, they did not change my oil. I then called the service area and Jennifer(or Jessi) whoever she was, took the call from a salesman and was the rudest, nastiest, most disrespectful person I have ever dealt with in customer service. How someone could not honor what their sales reps are advising is dishonorable. She cut me off while I was speaking and kept saying, alright, alright in a derogatory tone. Also kept saying, I apologize you feel that way. That is a half sided apology. This was by far the worst customer service ever. This behavior and treatment was unacceptable.

The staff is extremely helpful and courteous. Definitely will be returning.

I had an excellent experience. This was the quickest service I've had when purchasing a vehicle.

Easy, well done, fast. I was impressed. Thanks

I came to AutoNation to ask if their service department had time to replace my headlight which my car reported was not functioning. I received immediate service and good news. The headlight's connection was all that needed attention done at no charge. Delighted I made an appointment for the 95,000 mile service. I feel confident I have people who are competent and ethical.

AN Volkswagen of Columbus worked with me very well. They did their best to get me into the car that I wanted! You know, my credit isn't the best and they worked with me and got me a good deal where I was t paying super over priced. I'd recommend them to anyone who does t like the typical dealership, as well as anyone looking for a new vehicle.

I needed a lug nut key to get my tires off. I came in on a Saturday near closing time and the service and speed were excellent. Frankie welcomed me and within a half hour replaced the lug nuts for me. I really appreciated his attitude despite coming in near the end of his day.

I have just moved to the Columbus area about a month ago and one of my highest priorities was to locate a VW dealership for my 2012 Jetta. I found AutoNation in the nick of time. I had to have my low-beam headlight on the passenger's side replaced and the air pressure in my tires checked. I went into the dealership to make an appointment, but to my surprise, I was able to have my vehicle worked on almost immediately. I want to thank AutoNation VW for their excellent service and wanting to know about my experience. God bless the team!

overall good experience with sim Thomas, enjoying the jetta, my daughter loves it, we would do it all over again

I had a great experience at Autonation Volkswagen. The staff was very courteous and knowledgeable. They repaired my Jetta and I'm back on the road. Great service department. Will most definitely be returning.

The tech was professional and courteous at all times, the wait time was very minimal. I highly recommend AutoNation Volkswagen of Columbus GA.

Summie Thomas was great! Love my new VW Hybrid!

Experience shows with the sales and finance staff here. My sales person was James R. and he was a consummate professional. I purchased a 2016 Passat SEL. Thanks again for waiting on me even after close.

Big thanks to Brice and Frank in the service department, they helped me out big time with a insurance claim i needed in order to get my vehicle repaired, and they are also the reason I have edited this previous review!

new name, wasnt expecting it, but i broke something on my VW CC and they repaired quick and great price and awesome service

The service was 100% better than the previous dealership owner. I will definitely return if I need maintenance.

Autonation was nothing short of professional. They got in me in for a service an oil change next day with appointment and were very accommodating during my wait. I mean who doesn't like to sit down and watch the Olympics while waiting for their car?! I will be returning to Autonation in the future for any issues with my vehicle in the future.

I bought my 2016 passat on July 29th 2016 and I love it so much that everyone want one.. My sales person was wonderful and he did everything he could to get me into the car he worked really hard , and I'm thankful. Anyone looking for for a car please go to autonation they will make u feel good and make sure u get into the car that fits you and that's in your price range..

They were very responsive to my needs and called every step of the way to inform me of what was happening with my vehicle. Very professional and courteous as VW has always been with me.

Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.

AWESOME service by the salesman Sim Thomas!!! The service department was also very helpful!! John Debos and Frankie Means were AMAZING and full of knowledge on the VW brand! I will say that the GM Ken Boggs was very disrespectful to the supporting staff and to us as well. But overall the sales experience with Sim and the team was GREAT and I love my new VW GTI!!!

The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!

Had a great experience at Autonation VW, great service from Sim Thomas!

Sim Thomas was hands down a perfect salesman. He took his time to assist my husband and I, when the colleague of his that I was scheduled to see, turned his nose up at us, because our bank matched TrueCar pricing. Little did he know, we were already approved and just needed to test drive to be sure that was the car I wanted. Sim was down to earth, polite, charismatic, a simply a pleasure to do business with. My husband and I enjoyed the buying process with him. Although his office manager or general manager displayed less than pleasing behavior by belittling him in the office next to us, Sim handled it with grace and humbleness. It shows true character. If it wasn't for Sim, they would have lost our business that day by others display of lack of great customer service. With Sim, we didn't feel just like a sale, we felt human and true concern from him. Thanks again Sim and God bless your productivity and finances!!! Shenika Smith, 2015 KIA Optima

Thankful for Sim Thomas and his amazing team. I would gladly recommend this dealership to anyone.

I give them 5 stars because autonation volkswagon of columbus didnt give me the run around like the other dealerships I went to before them. Sim Thomas, Donnel and the volkswagon gave me excellent service! Super stoked to be doing business with them!! My family and I love the quality and safety of the vehicle we purchased. Payments and interest beat other major dealerships in this area hands down. Thanks again Volkswagon!!

I bring my VW CC R-Line here for service. I drive 60 miles one way for the excellent service I receive everytime!

I had an outstanding experience purchasing my new Jetta. Donelle and James both went above and beyond to assist me. They were both very knowledgeable and very quick with a response to my questions. They made me feel as if I were in very capable hands.

very good service.

Excellent service department. Frankie was very helpful in getting my Ford Focus serviced. I was so happy with the way I was treated that I came back and bought my wife a VW Tiguan and she loves it! The GM Ken Boggs even took time to personally work our deal. Great people, Great place!!

Two weeks ago I drove over to Columbus from Montgomery, AL to look at the 2016 Stonewashed Blue VW Beetle convertible and fell in love! James Robbins was great in walking me through everything, the test drive and the paperwork. No pressure whatsoever and I got the payments I was comfortable with! I've enjoyed every minute of driving my new Bug.

My service advisor Frank got my daughter's Jetta in for the 30k mile checkup without an appointment and was finished within an hour. Appreciate the effort, especially on a long weekend.

Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend

Prompt efficient service

Friendly, honest folks.

These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.

Nathan is a great salesman.my experience with him and the autonation team was positive.If anyone needs a new or pre owned vehicle please look them up.Im loving my new vw gti 2016🤑

This is my first Volkswagen and I am loving everything about it. Thumbs up to Sales Representative Nathaniel Jenkins. He was great! The whole Volkswagen team were great. I would definitely buy another Volkswagen from AutoNation.

They have always had great attitudes and professional service in my experiences with all of the vehicles I have owned.

This is my first volkswagen and I am very leery of dealerships but the service department at Northlake is very friendly and professional. Mr. Meals has been exceptionally helpful every time I have had a problem. I am very grateful to him for his assistance and plan to continue utilizing your service department.

Easy day. 1 hour. Great people. Perfect truck. EXLNT price. Sim was awesome

My Salesman was Sim Thomas and he was very friendly and helpful. Since I purchased the vehicle without a trade in, I ended up with 2 vehicles there after the sale. Sim volunteered to drive my new vehicle home and which was above and beyond what I expected. Thanks for the great experience!

The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.

James Robbins was very easy to deal with, we made the deal very fast and he also explained to me all the question i had about the VW Beetle i would tell friends about James, and Autonation. Thanks

Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.

We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.

Great group of people have been working here since I bought my Jetta TDI in 2012. Always glad to do business with them.

Sim Thomas did an excellent job with my first car purchasing auto experience. I was able to negotiate a great price and an excellent customer Experience. Donell, Norman, Franky also did an excellent job during the sale to make sure I was taken care of.

Sim & Norman did a stand up job during and after the purchase of my new car. Everything was friendly and welcoming from start to finish. I recommended the team to my family and they purchased a vehicle as well after hearing of my positive experience.

Im fresh out of Air Force tech school and this was such a pleasurable experience in purchasing a car. Everyone was friendly and I didn't feel pressured. Shout out to James Robbins, Donnell Williams and Norman Matthews for helping me get the car I wanted at the price I could afford.

Great service from the sales and finance team. They made for a very enjoyable experience which for me is definitely a first for buying a car.

What a pleasurable experience dealing with the folks out at VW AutoNation. Nathan and the guys were a joy to deal with and what a GREAT deal they offered me. Unbelievable value for my trade-in and a awesome low ball price for my new vehicle. High marks for these guys. They are setting the bar high for other auto dealers in Columbus. 5-Star experience!!!!!!

Sim & Norm provided a superb experience for me during my buying experience. They were highly accommodative, humorous, and professional. I would recommend VW Columbus to anyone and to specifically ask for Sim Thomas for an honest professional that provided significant guidance. I bought a 2016 Passat TSI that is the bomb.

Sim was a awesome salesmen with great patience, quality and empathy toward my goal of getting a car especially on New Years Eve. Sim understood the needs for my family life as well as professional needs. The staff at Auto Nation were very professional and efficient from the Mananger from New York to the Finance Consultant that worked acrosd at Hyuandi that completed my paperwork. I will diffently purchase my next car from Auto Nation because of my great experience. I've referred several people to this dealership due to the upcoming tax season in hopes to help increase the companies overall profit. My experience was very positive and I would rate Sim and team on the scale of 1-10 a 10=Highly Satisfied. Thank you Katrina B. Volkswagen Customer

I took my Volkswagen Beetle in for an oil change, tire rotation, cabin filter, and fuel filter. I had an appointment which allowed me to walk in, hand the key fob to the service manager, sign the paper work, and get the car back in 53 minutes. Great experience!

Wonderful Experience! Made sure to check everything I asked them to and was super nice. They completed everything in great amount of time. WONDERFUL DEALERSHIP!

I have been having routine service on my 2013 Tiguan at this dealership ever since I bought it new. Today was my 30,000 mile service (the last complimentary one). I made the appointment online around 12:30 for 4:30 today. It took a little over an hour. Everything was explained to me clearly, including what will be required at 40,000 miles and the cost (a lot - but I expected that). I have been very pleased with this service department and am glad I didn't rely on all of the negative reviews.

Got my VW serviced here last weekend. Seems there are a lot of negative reviews for this place, but my experience was pretty positive. Staff was professional, yet friendly and the servicing was done in about 30 minutes.

My husband and I were looking for a very specific vehicle, which we were able to find at Carl Gregory Volkswagen. As we do not reside in the state of Georgia, this purchase seemed risky with a 5 hour drive ahead of us. Leo Prickle was our sales agent and understood our situation. Before we could even arrive to the dealership, Leo was wonderful to work with. There were several things we asked to be completed given our concern of an out of town purchase and we must say we made the right choice. Although we kept Leo extremely busy, running from one side of the lot to the other, he was nothing less than a pleasure to deal with and more accommodating than we could've asked for. Thank you Leo Prickle for making this a remarkable experience and well worth the drive and the cost!

I had to have my car repaired last week. Jose Andujar, the service manager, kept me informed every step of the way--from the time the car arrived at the dealership for repairs until I picked it up a couple of days later. In addition to the work that had to be done immediately, Jose recommended a couple of maintenance items that need to be taken care of in the near future, but at no time did he press me to have them done then and there. AND, he had the car washed and vacuumed out! It made for a wonderful experience. Thanks!

ONE OF THE ABSOLUTE BEST EXPERINCES IVE EVER HAD PURCHASING A VEHICLE, THEY WERE REALLY EASY TO DEAL WITH, DALE LIVINGSTON THE GENERAL MANAGER IS A GREAT GUY REALLY EASY TO GET A GREAT DEAL, SALEMAN I WORKED WITH JAMES ROBINS, JROD, RYAN ROBERSON VERY KNOWLEGEABLE AND LOOKING OUT FOR MY BEST INTERESTES... WILL ONLY PURCHASE FROM THEM